The Product Coalition

FEBRUARY 18, 2023

Running a successful product organization is hard. It’s no wonder there are many tools that try to resolve this. But tools alone won’t fix anything and can do the opposite. Every now and then, early-stage founders approach me to hear about their product idea and give them feedback. Tools alone cannot be the answer.

Data Visualization 132

Data Visualization Customer Communications Feedback Software User Testing 132

ProductPlan

APRIL 18, 2023

In-app messaging is a way of communicating with users within the context of your product, often taking the form of tooltips, banners, or in-app chat. For software products, in-app messaging includes all of the native messages sent to a user while they are using your product.

Feedback Software 72

Feedback Software Messaging Customer Communications Customer Experience 72

Alchemer Mobile

FEBRUARY 20, 2020

So what’s the solution to clearing the noise and enacting a lasting strategy to boost your app’s ratings and reviews? You must look beyond reviews and focus on hearing from more of your customers. Here’s what the process looks like: First, you should spend your time and effort getting a few small wins by reaching out to customers.

Feedback Software 147

Feedback Software Research Software User Testing Systems Review 147

The Product Coalition

DECEMBER 11, 2023

A common pitfall that I often see is that companies declare that they have product-market fit way before they actually do (usually when they have problem-solution fit, which is defined as having a small number of happy paying customers). Communication To craft a good strategy, Marty recommends writing it down.

Workshop 78

Workshop Customer Feedback Leadership User Testing 78

The Product Coalition

MARCH 24, 2018

There are many different ways people can get in touch with your product. They all have a different level of knowledge about the market, they all have different ways of describing their problems and different ways on looking for a solution for their problem. Your job is it to educate the user and show them the solution to their problem.

Customer Communications 60

Customer Communications User Testing Education Engineering 60

Usersnap

NOVEMBER 15, 2019

It is placing customers at the core of your business and then building everything around it. It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. Sephora grew mobile sales by 167% by paying attention to customer expectations. Approach the ideal users.

User Testing 49

User Testing Feedback Software Research Software Data Visualization 49