The Product Coalition

FEBRUARY 18, 2023

Running a successful product organization is hard. It’s no wonder there are many tools that try to resolve this. But tools alone won’t fix anything and can do the opposite. Every now and then, early-stage founders approach me to hear about their product idea and give them feedback. Tools alone cannot be the answer.

Data Visualization 132

Data Visualization Customer Communications Feedback Software User Testing 132

ProductPlan

APRIL 18, 2023

In-app messaging is a way of communicating with users within the context of your product, often taking the form of tooltips, banners, or in-app chat. For software products, in-app messaging includes all of the native messages sent to a user while they are using your product.

Feedback Software 72

Feedback Software Messaging Customer Communications Customer Experience 72

The Product Coalition

DECEMBER 11, 2023

Strategy and Focus It almost doesn’t matter what drove a company to work with me originally, at some point we get to strategy. Strategy is so hard to craft and too often overlooked. This is especially true with product strategy, which is still an artifact that most CEOs haven’t seen a great one in action before.

Workshop 78

Workshop Customer Feedback Leadership User Testing 78

The Product Coalition

MARCH 24, 2018

There are many different ways people can get in touch with your product. They all have a different level of knowledge about the market, they all have different ways of describing their problems and different ways on looking for a solution for their problem. Your job is it to educate the user and show them the solution to their problem.

Customer Communications 60

Customer Communications User Testing Education Engineering 60