Userpilot

MAY 7, 2024

Frustrated trying to design interactive software walkthroughs that drive activation? TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product. Use walkthrough software to create flows that educate and encourage users to complete tasks.

Feedback Software 104

Feedback Software Analytic Tools Reporting Tools Customer Communications 104

Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Let’s dive in.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

BrainMates

MAY 28, 2019

SnapComms is a medium-sized New Zealand software company who wanted to evolve its sales-led culture into a market-led culture. The framework acted as a guide for good Product Management practice, and brought structure to the activities and deliverables of developing and maintaining products. Where do you start? What matters most?

Framework 74

Framework Data Visualization Marketing Reporting Tools 74

Intercom, Inc.

FEBRUARY 22, 2022

We’re committed to meeting the highest standards of security to protect our customers’ trust and love for our product. We do that by: Investing in your trust through compliance with industry security and privacy ISO standards or frameworks such as SOC 2. Investing significantly in safeguarding our customers’ trust.

Data Visualization 118

Data Visualization Customer Experience User Testing Reporting Tools 118

Userpilot

JUNE 30, 2022

You can leverage customer fit to bring success by: Creating user personas based on successful customers. Communicating a relevant value proposition with accurate product positioning. Designing your pricing plans to attract good-fit customers. Implement an engagement model that fits your perfect customer.

User Testing 98

User Testing Feedback Software Analytic Tools Customer Experience 98

ProductPlan

OCTOBER 11, 2022

The product owner role was born in Agile scrum , a process initially created to deliver software more quickly by giving the product development team more autonomy in exchange for frequent releases that increase customer value. Oversee scrum development stages and participates in refinement, planning, and review.

User Testing 52

User Testing Customer Communications Research Software Data Visualization 52

The Product Coalition

JUNE 26, 2023

Generative AI has the potential to create economic impact within sales, marketing, software engineering & IT, customer operations, and R&D functions across various verticals. If your AI journey has already been successful, then it’s time to harness the power of new tools for an even broader impact. Why Accelerate Now?

Generative AI 108

Generative AI Customer Communications Technical Review Reporting Tools 108