Customer Communications How To Outbound 
Intercom, Inc.
NOVEMBER 30, 2021
Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Is your tech stack ready?
Userpilot
APRIL 16, 2025
Help center software allows you to juggle feature rollouts, bug fixes, and user onboarding without keeping up with endless tickets. By using in-app support solutions for quicker issue resolution, you can maintain smooth experiences without sacrificing precious hours. What are the different types of help center software?
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Userpilot
JUNE 24, 2024
Effective customer communication management creates the foundations for building successful customer relationships. But how can you ensure your communication strategies lead to product engagement ? Zendesk : Provides multi-channel support, AI integration, automated workflows, and customer self-service portals.
Intercom, Inc.
MARCH 22, 2022
So, it’s no wonder Forrester is calling this the “Age of the Customer” and businesses like yours are laser-focused on how to make that pivot in the right way. The future of customer experience is engagement. And your business is not building rich customer profiles using first-party data to enable future targeted experiences.
Userpilot
MAY 2, 2022
These customers are likely to rate you somewhere between 0 to 6. How to Calculate Net Promoter Score (NPS). Lastly, satisfied customers who choose 9 or 10 are promoters, and they’re the most likely to promote your company to future users. How to create an Intercom NPS survey? What is Intercom used for?
Intercom, Inc.
OCTOBER 13, 2022
In this New at Intercom, Paul Adams, our Chief Product Officer here at Intercom, guides you through our newest, next-generation features and in-product innovations, and explores the challenges and solutions behind engaging more effectively with your customers and creating a more holistic, personalized customer experience.
ProductPlan
MARCH 17, 2020
Because vision statements are aspirational and communicate concisely where the product hopes to go and what it hopes to achieve in the long term, they help the product team know where to focus resources and how to set priorities. How do you know if you are spending enough time on strategy? Customer communication/experience.
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