Customer Communications Inbound Meeting Reporting Tools 
Intercom, Inc.
NOVEMBER 30, 2021
Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Is your tech stack ready?
Intercom, Inc.
MARCH 28, 2022
While customers were already starting to show a clear preference for digital channels such as messaging , COVID-19 amplified this pressure to connect with customers online or risk not connecting with them at all. Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”.
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Userpilot
JULY 19, 2021
Speed, convenience, how helpful the employees were, and friendly service were shown to be the must-dos with each being “important” to 70% of customers. The study showed that companies that get customer success right prioritize technologies that improved customer experience.
Intercom, Inc.
JUNE 1, 2021
Delivering an exceptional customer experience is business-critical – and that means that there’s no going back to the outdated, inefficient customer support channels of old. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges.
Intercom, Inc.
OCTOBER 13, 2022
Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. And if you ask us, the answer to these challenges is in-product communication. We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone.
Intercom, Inc.
FEBRUARY 10, 2021
The world experienced exponential change and began navigating its way towards the “new normal,” and the way that companies support and engage their customers has rapidly evolved. Resolution Bot is a powerful way for you to provide support at scale, but it’s important that your customers know they’re not talking to a human.
Intercom, Inc.
MAY 12, 2021
Without this knowledge, it’s inevitable that your customer communication will remain impersonal and inefficient, neither of which will empower your team to meet ever-rising customer expectations. Armed with the right data, your team will be able to move the needle on providing personal customer communication at scale.
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