Gainsight

NOVEMBER 7, 2023

Customer data scattered across various systems, workflows bottlenecked by manual processes, and an overarching need for a more unified and efficient approach. Sana Benefits recently shared how it was able to overcome these challenges in its first year with Gainsight in a recent Essentials Business Review webinar.

Customer Communications 52

Customer Communications Systems Review Technical Review Software Review 52

Alchemer Mobile

APRIL 28, 2020

USAA put their members first by returning a large portion of insurance premiums to members due to reduced mileage. Their data revealed members driving less due to stay home orders, so they’re offering a 20 percent credit on two months of premiums to everyone. Have you seen any other brands listening to their customers well?

Customer Communications 147

Customer Communications User Testing Customer Feedback Customer Experience 147

Userpilot

DECEMBER 6, 2022

It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. What is marketing resource management (MRM)?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

ProductPlan

JUNE 1, 2023

But a lack of a clear company strategy (23%), poor prioritization (19%), misallocation of resources (17%), and underdeveloped roadmaps (17%) encompass the vast majority of misfires. No software developer wakes up in the morning excited to write a bunch of code that will be re-written a few sprints later.

User Testing 93

User Testing User Friction Development Team Review Reporting Tools 93

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Instead, we decided to focus on customer engagement tools for in-app engagements in SaaS products. .

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Usersnap

MARCH 6, 2019

What is funny is that the process of gathering customer responses needs to be easy and convenient as well. There are many instances where the process of asking for feedback has actually deterred customers or prompted them to submit bad reviews out of annoyance. Very easy for customers to submit feedback. Social Media.

User Testing 66

User Testing Customer Feedback Feedback Software Customer Experience 66

Alchemer Mobile

FEBRUARY 2, 2021

The first step of any go-to-market strategy is to lock in a compelling positioning statement: Who is your app intended for? Landing pages can be set up with no cost or hassle with a tool like Squarespace or Wix. Third-party tools, like Google Analytics and Optimizely , can also be integrated with most web pages.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Gainsight

JUNE 10, 2021

Their most significant influence on customers was in the last year developing a strategy centered on “ positive change in customer health. ” They identified many of their customers who would be enduring financial hardships and the potential to increase churn drastically. The Challenger Award: RD Station.

Feedback Software 52

Feedback Software Reporting Tools Customer Communications Data Visualization 52

Userpilot

JULY 7, 2022

Customer interaction involves all communications customers have with businesses through direct human contact, chatbots, self-help resources, etc. The customer experience refers to the total impressions someone has about a brand, while customer interaction involves the business and customer communicating simultaneously.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Gainsight

JULY 21, 2022

Leading customer success (CS) organizations use data to drive strategies and tactics that help customers achieve their desired outcomes and, ultimately, renew or expand their subscription. . But setting the sarcasm aside, there is a big difference between talking about data-driven customer success and actually pulling it off.

Data Visualization 59

Data Visualization Reporting Tools Analytic Tools Customer Communications 59