Reveal

MARCH 20, 2022

Reveal Embedded Analytics. As more organizations decide to buy an already established embedded analytics solution rathar then built it themselves, one of the most important things to consider when it comes to choosing a vendor to partner with is their pricing. . Embedded Analytics Pricing: The User-Based Pricing Model.

Embedded Analytics 84

Embedded Analytics Data Visualization Analytic Tools Software Review 84

Userpilot

JANUARY 14, 2023

Examining the right customer education examples can help you improve your customer education program and the overall customer experience. As customer expectations continue to soar, a solid customer education program helps you stand out from the competition. What is a customer education program?

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Point users to key actions with onboarding checklists.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

SEPTEMBER 12, 2022

Investing in customer delight is a great business strategy to: Engage customers until they become loyal promoters. Increase customer lifetime value. But what does it even mean to delight customers? Customer delight is consistently exceeding your customer’s expectations across the entire journey.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

NOVEMBER 22, 2022

How can your product marketing team ensure you create the right content to help customers get value? With a well-defined customer education strategy. In this article, we’ll cover: What a customer education strategy is and what it includes. The main benefits of creating a customer education program.

Education 98

Education User Testing Customer Feedback Customer Experience 98

Userpilot

OCTOBER 26, 2023

TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Product-led growth uses the product as the primary driver of customer acquisition and retention, with minimal reliance on traditional sales and marketing. What do successful companies do to drive growth

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

JANUARY 12, 2023

When your customers have a question, they expect a fast response. After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. Let’s get started.

Embedded Analytics 98

Embedded Analytics Customer Experience Customer Satisfaction Software Review 98

Userpilot

DECEMBER 22, 2023

How do you write a UX microcopy that helps users accomplish their objectives and drives conversions? TL;DR UX microcopy is the small snippets of text in the UI that help users interact effectively with the app or website. Well-crafted UI microcopy can help users overcome friction and improve conversion rates at key touchpoints.

Analytic Tools 105

Analytic Tools Feedback Software UX Data Visualization 105

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. To see how Userpilot can help you onboard and educate your customers, book the demo!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Systems Review 98

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Customer focus is about researching and satisfying customer needs.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Mixpanel

MAY 8, 2023

For marketing teams focused on getting more user traffic and signups, Google Analytics has been the tool of choice. But with customers spending more time researching and buying online, websites and product experiences are converging to accommodate customer needs, and the scope of analysis for most marketers is increasing.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Reporting Tools 52

Userpilot

MAY 26, 2022

How can you use a user onboarding platform to build a great product education in-app experience for your users? Let's dive into what product education is, its importance, how you can build it, and what tools you can use to educate your customers. You should personalize your in-app guidance for each user segment.

Feedback Software 98

Feedback Software Analytic Tools Research Software Education 98

Userpilot

AUGUST 20, 2022

“Customer love” is the last thing you think about in a B2B SaaS environment. But in the end, customers who love your brand are the ones who: Engage with your product. So how do you encourage customers to love your brand? Let’s see what it means to love your customers. Let’s see what it means to love your customers.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

Izenda

APRIL 27, 2020

Customers demanding new features. To break it down, there are two types of value to consider: What value does the feature bring to your customers? How well does it improve the user’s efficiency? Will it increase customer acquisition? Will you be able to upsell current customers? Time frame. User training.

Embedded Analytics 64

Embedded Analytics Data Visualization Roadmap Analytic Tools 64

Userpilot

APRIL 29, 2022

Fancy hiring a customer onboarding specialist or simply want to know who they are and what they do? In this article, you will get everything you need to know about customer onboarding specialists. What user onboarding software do you need to buy to equip them? Who is a customer onboarding specialist? What do they do?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Reporting Tools 98

Usersnap

APRIL 29, 2023

From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. ChatGPT on the other hand is easy to access, use and train for anyone. Chatbots have been becoming more and more sophisticated with time.

ChatGPT 105

ChatGPT Artificial Inteligence Feedback Software Reporting Tools 105

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. Marketing surveys are a method of soliciting customer feedback and collecting market research data using a questionnaire. It can be a tough nut to crack sometimes, but we’ve made it easier in this article.

Data Visualization 97

Data Visualization Product Research Research Software Analytic Tools 97

The Product Coalition

MAY 20, 2020

Good data visualization helps you to unlock new insights, monitor your KPIs, understand user behaviour, and effectively communicate data with non-tech teammates. While some platforms are quite flexible, many are designed for handling lots of information and have a heavy IT setup, or they’re designed for user entered data.

Data Visualization 83

Data Visualization Analytic Tools Reporting Tools Embedded Analytics 83

Gainsight

APRIL 7, 2022

The second you launch a new feature or a customer signs up for your product, the clock starts ticking. The faster you can get users to embrace your product, the sooner it will start paying off. Here’s how to measure product adoption using product analytics. Build customer feedback loops. What Is Product Adoption?

Analytic Tools 52

Analytic Tools Data Visualization Embedded Analytics Product Research 52

Userzoom

MAY 12, 2020

The magnitude of the challenge is intensified by the relative digital and user experience maturity of healthcare companies. In the meantime, we’ve picked out four examples from the ebook to highlight how the healthcare industry is transforming its digital experiences during COVID-19 and beyond.

Healthcare 95

Healthcare Analytic Tools Research Software User Testing 95

Gainsight

MAY 23, 2023

At its tenth annual Pulse conference last week, Customer Success (CS) platform Gainsight unveiled a new product designed to digitally connect the various fragments of customer experience, oriented around CS and supported by a new company-wide licensing option. So it’s complicated for the customer.”

Enterprise 59

Enterprise User Testing Customer Experience Customer Feedback 59

Userpilot

JUNE 9, 2022

Userlane is a tool for building interactive, guided tours that walk a user through all the features of your product or service. But the two popular digital adoption platforms are very different in terms of pricing, features, integrations, customer satisfaction and ux. Userlane Reviews. Userlane has on average 4.6

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Antwak Blog

MARCH 26, 2021

Although e-learning was merely a choice for students, particularly those who could not travel to their education faculty, e-learning was effectively required by the pandemic as a fair and safe alternative for perpetuating education during a time of lockdown or quarantine. Adaptive Learning: Customized learning for you.

Embedded Analytics 52

Embedded Analytics Data Visualization Artificial Inteligence Analytic Tools 52

Userpilot

JUNE 10, 2022

The fact that this type of customer feedback can come from multiple customers through multiple channels at the same time, puts a lot of pressure on the task. In this article, we’ll cover several methods for collecting and managing feature requests to meet customer expectations. Let’s get started.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Amplitude

NOVEMBER 4, 2020

We’ve all had times when we’ve read an article or blog post and wondered if the company uses its own solution to drive its success. In this post, we hone in on three of the most important levels: finding your North Star Metric, product development, and customer success. The more users learn, the more they embed into our network.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Reveal

JULY 28, 2022

Reveal Embedded Analytics. Embedded analytics is everywhere around us – in our cars, in our homes, in our security systems, in the digital advertising that we see while surfing the web, and even in the healthcare services we are being treated with. Legacy Infrastructure.

Embedded Analytics 78

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 78

Userpilot

JUNE 8, 2021

Your product management software should streamline the process of prototyping and optimizing UX, monitoring user interactions. Your stack should include dedicated roadmapping tools and help to manage tasks efficiently, allow you to conduct surveys, communicate, measure user activity, and gather feedback. Session Recording Software.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

APRIL 28, 2022

The Opportunity Solution Trees (OST) help product teams arrive at solutions that solve customer pain points during the product discovery phase; they can also be used in project management as a problem-solving tool. An opportunity is a customer need or pain point; eliminating it gets you closer to achieving the desired outcome.

Research Software 98

Research Software Feedback Software Analytic Tools Product Research 98

Usersnap

AUGUST 20, 2021

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? Unfortunately, it’s happened to us; as one time is already too many for any growing SaaS company, we needed to come up with a way to improve our analysis process. What is Customer Feedback Analysis? People use complex language.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Iteratively Blog

JANUARY 10, 2021

Analytics tracking plans are no different – tracking plans (and the instrumentation of them) are collaborative by nature. An analyst or analytics engineer is responsible for modeling the data and will care about its structure, and you might have several teams responsible for building reports and analysing the data in several tools (e.g.

Embedded Analytics 52

Embedded Analytics Analytic Tools Data Visualization Software Review 52

Userpilot

NOVEMBER 30, 2021

Appcues is one of the more expensive tools, clocking in at $879/mo paid annually (its cheaper plan only includes five user segments). At the heart of it, Appcues is a user onboarding and digital adoption platform. New User Onboarding. Appcues allows you to create personalized user onboarding walkthroughs. User Analytics.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JUNE 7, 2024

Looking for customer retention strategies to enhance your product performance in 2024? Read to learn 20 strategies to help you better satisfy your customer needs and desires, provide an excellent product experience, and retain customers over the long term. If so, we've got you covered. Let's dive right in!

Data Visualization 52

Data Visualization User Testing Embedded Analytics Customer Experience 52

The Product Coalition

DECEMBER 19, 2021

Along with the founders (the CEO and CTO), most of the employees in the company at the time were developers. Little did I know that creating a solid product strategy takes such a major chunk of the product leader’s time. Photo by Tolga Ulkan on Unsplash When I joined Twiggle as their first VP Product I was the thirteenth employee.

Product Management 161

Product Management Product Manager User Testing Weak Development Team 161

Mind the Product

MAY 9, 2019

In March last year, my colleague and Mind the Product’s Director of Training, Rosemary King, wrote about how the company departments working alongside a product team could better work together to meet their common goals and to improve working practices. At Mind the Product, it’s always been clear to me what type of business we are.

Product Research 150

Product Research User Testing Weak Development Team Embedded Analytics 150

BrainMates

MAY 28, 2019

Understanding that product management is not a one person job, SnapComms CEO Chris Leonard and 11 employees, who hailed from customer service, engineering, marketing and sales, attended the Brainmates’ Essentials of Product Management course to start the company product management journey together.

Framework 74

Framework Data Visualization Marketing Reporting Tools 74