Remove Customer Experience Remove Feedback Software Remove Wireless
article thumbnail

Media Apps: 2022 Mobile Customer Engagement Benchmarks

Alchemer Mobile

The following data and information on Media apps is from our 2022 Mobile App Customer Engagement Report. Subcategories for Media Apps: News, Telco, Technology, Games, Sports, Music. Expressed customer emotion. Summary of Media Apps in 2021. News apps (global news networks, newspapers, etc.).

article thumbnail

2021 Engagement Benchmarks for Media Apps

Alchemer Mobile

Media and Entertainment apps played a critical role in helping us get through 2020. While the world around us shifted in response to the pandemic, consumers turned to media apps as an outlet to stay informed, connect with loved ones, decompress, and even have some laughs. Technology (media creation, connectivity, etc.).

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to learn from churn – designing good user offboarding

Intercom, Inc.

Think about that gym membership you bought in January you’re still paying for even though the last time you went to the gym was in early February. Maybe you’ve had a similar experience trying to exit your contract with your cable television or wireless carrier provider.

article thumbnail

Connecting Customers to Office Tech in the WFH Era

Centercode

Now, work from home (WFH) is the norm for many companies — and it is permanently shaping the way people communicate, work, and adopt technology. Here are the three biggest obstacles and solutions for overcoming them. Transitioning from offices to private homes has expanded an already enormous technological landscape.

article thumbnail

Interaction Footprint: a new tool for measuring design

UX Planet

In a design project at AT&T, a business request came to our team to design a target experience for selling wireless products at retail stores that will replace existing systems in a couple of years. The business decided to purchase the Salesforce platform to replace OPUS and improve sales and service efficiency.

article thumbnail

Technographics: Your Shortcut to Improving Interoperability

Centercode

With consumers adopting more and more smart tech, the everyday spaces of your customers has become an interoperability minefield. In the context of customer testing, this type of segmentation lets you select testers based on the details of their unique tech ecosystems. The key to navigating that minefield without a performance blowup?

article thumbnail

In-Lab Testing 101: A User Researcher’s Guide

Userzoom

As part of our UX 101 education series , where we discuss the different types of studies and research methodologies you can use with the UserZoom platform, we’d like to introduce our readers to the exciting world of in-lab testing! Take this wireless mouse as an example, the Magic Mouse 2. What is in-lab testing?