Customer Experience Fractional CTO Government Technical Review 
Intercom, Inc.
DECEMBER 21, 2021
We’re not exactly sure how, but yes, it’s that time of the year again. Farhan Virji , Vice President of Customer Happiness at Later. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Code for America’s Amanda Renteria on defining the citizen experience. And what a year it has been!
Userpilot
MARCH 7, 2024
Recently, I did a little experiment. I asked DALLE to ‘Give me an image of a tech CEO’. It gave me two photos of a smartly-dressed young, white man in a corporate office setting. Then I tried regenerating the image to see on which try it would give me a tech CEO of a different gender (or colour). Because he is.
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DISQO
DECEMBER 22, 2018
Think: Apple’s iMac, T-Mobile’s un-contract, or Blackberry’s latest shift to software. Bombacino was told that, due to various complications, AJ was going to need a feeding tube for the rest of his life. At the time, most meal packages made for feeding tubes contained chemicals and preservatives, and lacked any sort of variety.
DISQO
DECEMBER 22, 2018
Think: Apple’s iMac, T-Mobile’s un-contract, or Blackberry’s latest shift to software. Bombacino was told that, due to various complications, AJ was going to need a feeding tube for the rest of his life. At the time, most meal packages made for feeding tubes contained chemicals and preservatives, and lacked any sort of variety.
DISQO
DECEMBER 22, 2018
Think: Apple’s iMac, T-Mobile’s un-contract, or Blackberry’s latest shift to software. Bombacino was told that, due to various complications, AJ was going to need a feeding tube for the rest of his life. At the time, most meal packages made for feeding tubes contained chemicals and preservatives, and lacked any sort of variety.
UX Studio: Product Management
NOVEMBER 8, 2021
It will take a lot of your time to review and assess every company’s website manually. Wasted time means lost opportunities. Our user experience professionals have already analyzed the expertise of dozens of design agencies in San Francisco, New York, Berlin, London, to name a few.
Mironov Consulting
APRIL 15, 2023
In my experience, there’s usually a fundamental misalignment between two broad groups at software companies – especially B2B/enterprise companies — that I’ve been thinking/writing for a while. One In aggregate, how many different customers will use the same exact bits to do X? What
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