Customer Experience KPI Outbound Vision 
Intercom, Inc.
APRIL 7, 2021
The wider global business scene is finally realizing what many successful companies have known for quite some time now: customer support is the face of your company. How are other customer-centric support teams measuring the impact of conversational support? The result is the Customer Support Quality Benchmark Report 2021.
The Product Coalition
DECEMBER 9, 2019
The right goals will align with your company vision, purpose, and long-term aspirations. For example, “Generate 50 leads from the UK before 30 Oct” is more specific than “increase the international customer base.” What’s the key performance indicator (KPI) that you’re going to track? Objects are concrete. M easurable?—?Make
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Bain Public
JANUARY 11, 2022
High-Level Strategic Baseline A high-level strategic baseline is a frequently revised document discovered collectively with leadership that covers the key foundational elements to steer growth, innovation and help stay abreast of changes in the market, industry, customers and competitors. So you get a lack of clarity.
Gainsight
DECEMBER 23, 2019
At Pulse 2016, SaaStr’s Customer Success for Start-ups track was one of the most popular series of sessions in the entire conference. We’ve got a rock star group of panelists to talk about one of the things that I never really understood for a long time, which is, let’s see if this clicks. Welcome, April.
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