Ask Benny

JANUARY 25, 2020

Should you split between inbound and outbound product managers? Inbound vs Outbound (PM vs PO). Sometimes companies split product management between outbound product managers that understand the market and discuss needs with customers and inbound product managers that understand the product and discuss requirements with engineering.

Outbound 78

Outbound Inbound Engineering Reference 78

Ask Benny

JANUARY 25, 2020

Should you split between inbound and outbound product managers? Inbound vs Outbound (PM vs PO). Sometimes companies split product management between outbound product managers that understand the market and discuss needs with customers and inbound product managers that understand the product and discuss requirements with engineering.

Outbound 78

Outbound Inbound Engineering Reference 78

Ask Benny

JANUARY 25, 2020

Should you split between inbound and outbound product managers? Inbound vs Outbound (PM vs PO) Sometimes companies split product management between outbound product managers that understand the market and discuss needs with customers and inbound product managers that understand the product and discuss requirements with engineering.

Outbound 78

Outbound Inbound Engineering Reference 78

Intercom, Inc.

OCTOBER 27, 2021

With increasing conversation volumes and mounting customer expectations, support teams need a way to ruthlessly optimize their support strategy for maximum efficiency and CSAT. When your team is tasked with supporting more customers faster and more personally than ever before, it can be tempting to over-rely on your trusted support team.

Data Visualization 138

Data Visualization Reporting Tools Strategy Inbound 138

Ask Benny

JULY 31, 2019

Should you split between inbound and outbound product managers? Inbound vs Outbound (PM vs PO). Sometimes companies split product management between outbound product managers that understand the market and discuss needs with customers and inbound product managers that understand the product and discuss requirements with engineering.

Outbound 78

Outbound Inbound Engineering Reference 78

The Product Coalition

JULY 31, 2019

Should you split between inbound and outbound product managers? Inbound vs Outbound (PM vs PO) Sometimes companies split product management between outbound product managers that understand the market and discuss needs with customers and inbound product managers that understand the product and discuss requirements with engineering.

Outbound 60

Outbound Inbound Product Management Product Manager 60

Ask Benny

JULY 31, 2019

Should you split between inbound and outbound product managers? Inbound vs Outbound (PM vs PO) Sometimes companies split product management between outbound product managers that understand the market and discuss needs with customers and inbound product managers that understand the product and discuss requirements with engineering.

Outbound 60

Outbound Inbound Engineering Reference 60

Userpilot

APRIL 8, 2022

Hint: it starts with user feedback. Product market fit happens when you have identified your target customer (“market”) and you have built the right product for them. Product market fit occurs when you have identified your target customer (“market”) and you have built the right product (“product”) for their needs.

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

B2B Product Management

DECEMBER 6, 2016

As you can see in the picture, these categories are inbound and outbound Product Management. This division between inbound and outbound PM duties is much more pronounced at larger companies. So if you are looking to get experience in both these areas, it is best to do it at a smaller company or a startup.

Analytic Tools 45

Analytic Tools Outbound Inbound Research Software 45

Intercom, Inc.

JULY 29, 2021

Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. We started from scratch and we had a six-week turnaround time to take our training. SaaS businesses are obsessed with renewing customers, so why wouldn’t they put the same effort into their employees?

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. Four years later, and as the company moves decidedly upmarket with their customer base, it’s adapting its sales cycles to cater for bigger clients.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

The Product Coalition

JULY 22, 2019

In this case, our daughter clearly had a vision for something she wanted to create but was struggling with some of the pieces. Users are having problems, and we can solve them through certain new features. But if we don’t take the time to really dig into the problem, we’ll likely miss the real issue. It won’t stick!”

Customer Experience 60

Customer Experience Data Visualization Outbound Inbound 60

The Product Coalition

DECEMBER 9, 2019

The right goals will align with your company vision, purpose, and long-term aspirations. For example, “Generate 50 leads from the UK before 30 Oct” is more specific than “increase the international customer base.” Is the objective related to your long-term goal, and does it align with your company vision? Objects are concrete.

Onboarding KPIs 78

Onboarding KPIs Outbound KPI Software Review 78

Bain Public

JANUARY 11, 2022

High-Level Strategic Baseline A high-level strategic baseline is a frequently revised document discovered collectively with leadership that covers the key foundational elements to steer growth, innovation and help stay abreast of changes in the market, industry, customers and competitors. So you get a lack of clarity.

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52

Gainsight

OCTOBER 12, 2018

I cringe every time I’m in a conversation with a Sales leader talking about Customer Success and they make the familiar reference to our outbound Sales team as “Hunters” and the CS team as “Farmers.” Anyone in Customer Success who has real revenue accountability knows this.

Outbound 75

Outbound Customer Experience Construction Reference 75

Dear Strategy

AUGUST 27, 2018

And that decision, as it turns out, was a pretty timely one for me because, in addition to teaching other people about marketing, I have certainly had to do a lot more of it myself in connection with that new business! Inbound and Outbound Marketing. Most companies that I work with have three layers of strategy.

Strategy 53

Strategy Outbound Inbound Marketing 53

Gainsight

JANUARY 18, 2021

Zuora is a Silicon Valley-based company with customers and offices all over the world. Zuora wants its customers to transform and manage their subscribers by empowering them with the right understanding and flexibility surrounding the subscription business model. From BCG, he bridged over into more customer-facing roles.

Technical Review 52

Technical Review Research Software User Testing Product Research 52

Bain Public

NOVEMBER 4, 2018

In a field that values objective performance, spending your time on empathic interaction is perceived as a waste of time because is not measurable. As a Product Manager you are then asked to plan timing, align resources and direct the engineering team to execute. At times, that requires a lot of diplomacy and emotional agility.

User Testing 40

User Testing Feedback Software Customer Experience Customer Feedback 40

Intercom, Inc.

AUGUST 25, 2021

We have achieved a great deal in the past decade – we have built a lot of great product , hired hundreds of wonderful people , and helped thousands of amazing companies form lasting relationships with their own customers. Eoghan describes the original vision behind Intercom. They were seeking an initial $600,000 in funding. “We

Data Visualization 220

Data Visualization Customer Experience Onboarding KPIs User Friction 220

Intercom, Inc.

JANUARY 19, 2021

” So when this five-month-long project reached completion – at four times the amount of time we had initially estimated – we were left asking ourselves the question: what went wrong? User experience debt. Moving fast makes you slow. Let’s take a closer look at both of them now.

Framework 272

Framework Customer Experience Systems Review User Testing 272

Intercom, Inc.

NOVEMBER 10, 2020

Customers expect a seamless and personalized experience at every point of their journey, but managing all of these interactions across different channels, teams, and tools can often be difficult and inefficient. Get in front of your customers – without disrupting their flow.

Data Visualization 104

Data Visualization Customer Experience User Testing Research Software 104

Intercom, Inc.

JUNE 23, 2020

In today’s very special bonus episode, we’re joined by leaders from our Product and Support teams to hear about the new Conversational Support Funnel – why we built it, how we use it, and our vision for the future. Kaitlin Pettersen : Global Director of Customer Support. We’re joined by.

Reporting Tools 118

Reporting Tools Customer Experience User Testing Data Visualization 118

Intercom, Inc.

AUGUST 1, 2019

Short on time? That’s a night-and-day experience and responsibility set change to dive into an early stage startup, built from scratch. What made you trust the founder’s vision and make that jump? Now we have an experienced team, but at the time it was just me. Here are five quick takeaways: Break some rules.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

Userpilot

NOVEMBER 20, 2022

It connects business objectives to your marketing efforts and covers every important detail. Unlike a product roadmap , which is focused on features to be released and based on business objectives, a marketing roadmap is based on user needs and focuses on feature /product promotion. increase user activation by 10%).

Onboarding KPIs 98

Onboarding KPIs Roadmap Marketing Feedback Software 98

Intercom, Inc.

JULY 9, 2020

In addition to this, our conversation also covers his time at Altassian and contrasts this with his G2 role, his thoughts on Google updates and how they impact his industry and his vision for the future of SEO. If you’re short on time, here’s some quick takeaways. Atlassian does not have an outbound sales team.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Gainsight

DECEMBER 23, 2019

At Pulse 2016, SaaStr’s Customer Success for Start-ups track was one of the most popular series of sessions in the entire conference. We’ve got a rock star group of panelists to talk about one of the things that I never really understood for a long time, which is, let’s see if this clicks. Welcome, April.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

ProductPlan

MARCH 7, 2019

One of the few times a product manager really gets to take center stage and show the fruits of their labor is when they’re presenting the product roadmap. They sum up your entire vision for the product in a single visual, which represents the go-forward plans for developers, testers, marketers, salespeople, etc.

Roadmap 71

Roadmap Technical Review Development Team Review Presentation 71

NextBigWhat

OCTOBER 30, 2020

You spend half of the time on diagnosis, another 40 percent on the tenets, and 10 percent on coherent actions. Play-to-win canvas: Use this to explain your strategy to people who don’t have time to read our entire OP1. Growth Loops: User acquisition funnels are now being replaced with a system of loops. It contains 1.

User Testing 52

User Testing Reporting Tools Product Management Product Manager 52

The Product Coalition

JANUARY 25, 2019

The Key Skill For Success In Product Management SUCCESS TAKES TIME Product Management career entry and long-term success can be challenging. In that time, I’ve been lucky to work for some of the great technology companies in iteratively better and better roles. Pressure, experience, and time all work together to build this skill.

Weak Development Team 60

Weak Development Team Product Management Product Manager User Testing 60