Remove Customer Experience Remove KPI Remove Vision
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Six Common KPI Mistakes to Avoid

Roman Pichler

Consequently, you don’t know for sure how fast you are running and if you are on track to achieve your target finish time. While common sense suggests that managing a product without the right measurements is not a sensible approach, I’ve seen product teams who did not use any KPIs. 2 Wrong Product KPIs. 4 Vanity Metrics.

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What is a Product Strategy Framework? 11 Steps to Create One

Userpilot

Imagine going on a road trip without a GPS—you may encounter unexpected detours and delays, waste time and fuel, and turn your once-exciting trip into a stressful scramble. Benefits of a product strategy framework include better alignment between product development and business goals and improved user satisfaction.

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Aligning Your Roadmap Themes to the Customer Journey

ProductPlan

Much has been written over the last few years on the idea of the featureless roadmap , which challenges product teams to present their plans grounded more in strategic vision – or by themes – rather than a laundry list of specific features. The Customer Journey Framework. There are pros and cons to each of these approaches.

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How to Choose the Right KPIs for Your Product

Roman Pichler

Key performance indicators (KPIs) are metrics that measure how your product is doing. Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. Without KPIs, you end up guessing how well your product is performing.

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OKRs vs KPIs – Understanding Measurements for your SaaS Product

Userpilot

If you're short on time, here's the quick breakdown: Objectives and key results are there to help you focus on business outcomes. KPIs are there to help you keep track of how your results are performing. Objectives are always linked to the company's larger vision and mission. What are KPIs? What are OKRs?

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How support leaders measure (and improve) the quality of their customer support

Intercom, Inc.

The wider global business scene is finally realizing what many successful companies have known for quite some time now: customer support is the face of your company. How are other customer-centric support teams measuring the impact of conversational support? The result is the Customer Support Quality Benchmark Report 2021.

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How to Develop a Strong Product Strategy in 2021

Userpilot

It helps your entire team rally around a vision and a set of outcomes, making sure everyone is aligned in reaching those product growth goals. How do you set a product vision? Strategy is made up of three elements: your vision, objectives and roadmap. How do you set a product vision? How do you set a product vision?