Userpilot

JANUARY 17, 2023

Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think.

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98

Gainsight

DECEMBER 14, 2020

Our Chief Customer Officer, Ashvin Vaidyanathan , talks to customer success trailblazer Garin Landry in this conversation. Garin is the Insight Strategy Manager for Customer Operations and Strategy at Planview , a global leader in work and resource management (WRM). Ashvin: Hello, Garin!

Data Visualization 52

Data Visualization Customer Feedback User Friction Customer Experience 52

Userpilot

DECEMBER 5, 2023

Customer satisfaction analytics are key to understanding what makes your customers happy and building a product that retains users. But how can you leverage this user sentiment data to lead product development and grow your business? There’s no single KPI to measure customer satisfaction.

Data Visualization 97

Data Visualization Customer Satisfaction Analytic Tools User Testing 97

Amplitude

JANUARY 26, 2021

Our Chick-fil-A One app is our loyalty app that allows customers to order ahead, earn points, and redeem those points for food rewards. Not only is the purchase funnel a key KPI, but we also monitor how customers pick up their order (e.g. curbside, drive-thru, takeout) and whether or not users redeem their rewards.

Data Visualization 59

Data Visualization Analytic Tools Research Software Customer Experience 59

Userpilot

NOVEMBER 24, 2022

Dave Chaffey, co-founder and content director of Smart Insights. The four stages of the RACE framework implement marketing strategies to Reach new customers, encourage them to Act or interact with your website or social media pages, drive Conversion , and boost long-term Engagement. What is a RACE marketing model? Engage stage.

Feedback Software 98

Feedback Software Analytic Tools Framework Onboarding KPIs 98

Userpilot

AUGUST 30, 2021

Some analytic tools are confusing, some are difficult to use, and some are downright irritating, making it hard to access the product growth insights you need. Product analytics is user-centric data that reflects how your customers engage and interact with your product. Let's get started… TL;DR.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

ProductPlan

FEBRUARY 8, 2022

Product management owns the product roadmap, and their most important stakeholder is the product’s users/customers. Customer obsession is table stakes, but a top-notch product manager must also be adept at using data to understand how to shape the future of the product. How does the use of the product solve their pain point?

Data Visualization 99

Data Visualization Feedback Software Reporting Tools Research Software 99

Userpilot

SEPTEMBER 9, 2020

Product experiments help product managers and their users get better results. Product experiments CAN and WILL improve your customer activation rates, engagement levels and ultimately user retention – so if you’re not doing them, you’re leaving money on the table. The best place to start is with your user journey.

Onboarding KPIs 101

Onboarding KPIs Customer Experience User Testing Data Visualization 101

Mixpanel

JUNE 12, 2023

Hear me out: In my role, I’m tasked with working stride-for-stride with the product teams across our large company to arm them with the data insights needed to improve their products. Understanding the products themselves is tremendously important, including things like the different user flows, buttons, and various versions across platforms.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Experience 52

Mixpanel

JUNE 12, 2023

Hear me out: In my role, I’m tasked with working stride-for-stride with the product teams across our large company to arm them with the data insights needed to improve their products. Understanding the products themselves is tremendously important, including things like the different user flows, buttons, and various versions across platforms.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Experience 52

Mixpanel

JUNE 12, 2023

Hear me out: In my role, I’m tasked with working stride-for-stride with the product teams across our large company to arm them with the data insights needed to improve their products. Understanding the products themselves is tremendously important, including things like the different user flows, buttons, and various versions across platforms.

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Customer Experience 40