UserVoice

JULY 31, 2017

The customer onboarding process is a vital stop on the path to customer happiness and product success. In This Article: Why Gather Product Feedback During New Customer Onboarding? 5 Easy Ways To Collect Feedback During Onboarding. The TL; Why Gather Product Feedback During New Customer Onboarding?

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

Alchemer Mobile

MAY 7, 2020

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback. You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. Now, more than ever, your customers want to be heard.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

ProductPlan

MARCH 21, 2024

At ProductPlan, we’re committed to empowering product leaders and teams with everything they need to navigate the complexities of the product development lifecycle and ensure they make the right decisions and deliver on strategic initiatives. As a product leader, staying knowledgeable about potential challenges is pivotal.

Reporting Tools 100

Reporting Tools Data Visualization Research Software Feedback Software 100

Alchemer Mobile

NOVEMBER 23, 2021

Whether you’re new to the product management field or a seasoned professional, it’s always valuable to learn from your peers’ lived experiences. While you can watch the full hour-long interview here , this post breaks down four of the key lessons we learned from Jessi Alva, Director, Technical Product Management at SAP Concur.

Technical Review 245

Technical Review Feedback Software Product Management Product Manager 245

Alchemer Mobile

OCTOBER 14, 2021

Whether you’re new to the product management field or a seasoned professional, it’s always valuable to learn from your peers’ lived experiences. While you can watch the full hour-long interview here , this post breaks down four of the key lessons we learned from Ian Hassard, senior manager of product management at Auth0.

Technical Review 245

Technical Review User Testing Data Visualization Feedback Software 245

Alchemer Mobile

DECEMBER 27, 2022

If you’re not tracking metrics, analyzing them, and tweaking your app accordingly, you’re missing out on potential optimizations that could dramatically improve customer experience. We’ve compiled a comprehensive list of the most popular KPIs that mobile app developers are using to measure (and solidify) their apps’ success.

Feedback Software 244

Feedback Software Research Software User Testing Customer Experience 244

Alchemer Mobile

JUNE 29, 2021

This week, we’re talking about Strava and how they’re missing an opportunity to drive mobile app retention from analyzing and acting on product feedback. In March of 2021, Strava saw a huge spike in downloads largely due to their launch of monthly stats visualizations. So, where’s the gap?

Feedback Software 147

Feedback Software User Testing Customer Feedback Download 147

The Product Coalition

SEPTEMBER 2, 2019

It’s obvious that these tools were developed with little or no customer participation. The authors relied on their intuition or professionalism, and didn’t account for the most important factor in product creation?—?the the product/market fit. Customers didn’t understand the app’s value, and sales were low.

User Testing 60

User Testing Customer Feedback Product Research Customer Experience 60

Alchemer Mobile

JULY 2, 2019

The path to success in product management is not a straight line. Product” isn’t a major that can be studied in school, the role looks vastly different across industries, and many product managers don’t begin their careers in the field until they’ve amassed experience in other areas.

Product Research 198

Product Research User Testing Feedback Software Product Management 198

Alchemer Mobile

JULY 11, 2019

So, as a product manager for a mobile application, how on earth can you build an application that stands a chance of becoming a well-used, frequently purchased application, let alone rise to the level of “top 10?”. How long does an application have to prove itself, before the user moves on to something else? “The

Research Software 220

Research Software User Testing Feedback Software Customer Experience 220

Roman Pichler

JUNE 7, 2022

This can be caused by an intense focus on execution and delivery—being so concerned with adding features and running sprints that tracking the product’s overall performance is neglected. Consequently, these teams relied on: Anecdotal feedback : “Customers love our product, they told me so.” 4 Vanity Metrics.

KPI 285

KPI Data Visualization Weak Development Team Customer Feedback 285

Product Innovation Educators

SEPTEMBER 20, 2021

What product managers might not know about insights. Today we are talking about markets and customer insights. Great product managers understand their customers and know how to gain insights about their unmet needs. Summary of some concepts discussed for product managers. [2:12]

Customer Feedback 79

Customer Feedback User Testing Feedback Software Customer Experience 79

Product Innovation Educators

OCTOBER 30, 2023

Tips for creating customer use cases – for product managers Today we are talking about how to create and use customer use cases to guide product design. Our guest is Dr. Lilac Muller, VP of Product Management at Kymeta Corporation. 8:36] How do we create a customer use case?

User Testing 123

User Testing Reporting Tools Customer Experience Research Software 123

Alchemer Mobile

DECEMBER 27, 2022

If you’re not tracking metrics, analyzing them, and tweaking your app accordingly, you’re missing out on potential optimizations that could dramatically improve customer experience. We’ve compiled a comprehensive list of the most popular KPIs that mobile app developers are using to measure (and solidify) their apps’ success.

Feedback Software 130

Feedback Software Research Software User Testing Customer Experience 130

The Product Manager Coach Blog

SEPTEMBER 5, 2023

In the world of product management, where technical acumen, strategic vision, and people skills intersect, there’s an often underutilized asset that many PMs overlook: the power of networking. Plus, don’t forget to download the free guide, 10 Tips for Being a Better Product Manager , at the end of this post!

Research Software 52

Research Software Feedback Software User Testing Product Management 52

Revulytics

NOVEMBER 3, 2017

Software customers have many choices and high expectations, and as such, even the most established installations could fall to a more agile competitor. It’s against that backdrop that the term “customer-obsessed” has ascended in importance. What does it mean to be customer-obsessed? It’s a familiar storyline these days.

Analytic Tools 118

Analytic Tools Research Software Customer Experience User Testing 118

Product Innovation Educators

MARCH 11, 2024

The Discover, Analyze, Create, Develop Design Thinking Framework for product managers You’ve heard about Design Thinking or even tried it. It is a simple-to-understand tool for solving problems, developing strategy, and most commonly for us product professionals, for developing a new product or service.

User Testing 106

User Testing Research Software Customer Feedback Feedback Software 106

Product Innovation Educators

JANUARY 3, 2022

How product managers can use the Modified Agile for Hardware Development Framework. Many teams have tried adopting Scrum for developing hardware products, not always successfully. Dorian has a deep background in product development, starting in engineering and then moving to business leadership roles.?

Agile 112

Agile Development Feedback Software User Testing 112

Product Innovation Educators

FEBRUARY 8, 2021

Secrets for working with customers to create products they will love. This podcast is getting a new name to better reflect our objective here—helping product managers become product masters. That new name is Product Masters Now. Summary of some concepts discussed for product managers. [2:18]

Customer Feedback 134

Customer Feedback Customer Experience Product Management Product Manager 134

The Product Coalition

FEBRUARY 2, 2023

As product managers, it’s our job to develop solutions that solve real problems for our customers and create value for the business. One effective approach is to use a hypothesis-driven product validation framework to ensure that your efforts are focused on the most important questions at the right time.

User Testing 141

User Testing Feedback Software Product Research Research Software 141

Roman Pichler

AUGUST 15, 2023

When that’s the case, a product is usually progressed based on the features requested by the users and stakeholders. This can result in a Frankenstein product, a product that has a horrible value proposition and offers an awful user experience instead of creating real value for the users and the business.

Product Strategy 226

Product Strategy Strategy Research Software Customer Experience 226

Product Innovation Educators

AUGUST 22, 2022

Insights on product strategy and customer research for product managers. Today we are looking at product management work through the eyes of a CEO, exploring several topics together. Summary of some concepts discussed for product managers. [3:41]

Research Software 93

Research Software Feedback Software Reporting Tools User Testing 93

Userpilot

MARCH 11, 2022

To help you in your first 90 days on the job, we’ve compiled a collection of some of the best product management resources. The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. What does product management include?

Analytic Tools 88

Analytic Tools Data Visualization Research Software Feedback Software 88

The Product Guy

APRIL 4, 2017

In a recent live stream from one of our mentors of The Product Mentor , Chris Butler, lead a conversation around “Business Development vs. Product Management”. We are always looking for more product mentors from all around the world. About The Product Mentor. Signup to be a Mentor Today! Meet the mentors….

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

Alchemer Mobile

AUGUST 25, 2020

The worlds of marketing and product are colliding in new ways as customer experience takes center stage. For some brands, they’re moving the mobile app experience out from product and into marketing. So that leads us back to the purpose of this post: Redefining the role of mobile product managers.

Technical Review 130

Technical Review Product Management Product Manager Software Review 130

Product Innovation Educators

FEBRUARY 22, 2021

How product managers can work backwards to amazing products. In a few weeks, the name of this podcast will be changing to Product Masters Now. To be a better product manager, it is worthwhile to examine organizations known for their product management capabilities. Amazon is such a company.

Customer Feedback 82

Customer Feedback User Testing Customer Experience Product Management 82

Alchemer Mobile

AUGUST 24, 2021

billion smartphone users worldwide (yes, that’s roughly 80 percent of the population!), 1. The days of measuring an app’s success by downloads and ratings are long behind us. Average Revenue Per User (ARPU) : The amount of revenue each of your active customers (on average) contribute.

Analytic Tools 290

Analytic Tools Feedback Software Marketing Strategy 290

Userpilot

AUGUST 26, 2021

You know how when you log into a SaaS product, you often notice the UI has changed or there are new options that weren't there before? That's SaaS product management hustling in the background to give you the best experience. And you had to own all the servers. Nightmare, right?

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Product Innovation Educators

FEBRUARY 20, 2023

How to achieve product-market fit – for product managers This episode is sponsored by PDMA, the Product Development and Management Association. PDMA is also the longest-running professional association for product managers, leaders, and innovators, having started in 1976. Feature set 5.

User Testing 102

User Testing Product Management Product Manager Data Visualization 102

Mixpanel

SEPTEMBER 30, 2021

As a product leader at Mixpanel, I can go on and on about the value of using product analytics in my work. ( But that doesn’t mean I don’t understand how important user interviews can be for learning how people use my products. Why use both user interviews and product analytics? And I have.)

Data Visualization 111

Data Visualization Analytic Tools User Testing Customer Feedback 111

Revulytics

JUNE 8, 2017

Marketing technology budgets have soared as CMOs take ownership of the crucial customer-facing software that powers digital transformations. Software usage analytics can provide the boost to marketing technology stacks that will help marketing leaders uncover real insight to drive real business results.

Data Visualization 73

Data Visualization Analytic Tools Customer Feedback Feedback Software 73

Revulytics

OCTOBER 25, 2017

Valdsgaard offers inspiring guidance for product managers – to consider, for a moment, how new technology is fueling our ambitions when it comes to developing and delivering amazing products. How do we come to understand what our customers want? But do you have insight? Chances are, you have some data.

Analytic Tools 113

Analytic Tools Data Visualization Reporting Tools Customer Experience 113

Userpilot

AUGUST 6, 2023

Customers nowadays expect omnichannel customer experience when they deal with a business. That is why companies use in-product communication , email newsletters, support calls, live chats, and social media channels to ensure that customers get a seamless experience. What is omnichannel customer experience?

Customer Experience 72

Customer Experience User Testing Customer Feedback Feedback Software 72

ProductPlan

MARCH 22, 2023

Product managers try to solve customer problems in ways beneficial to their business. When you make the right decisions, your customers reward you for helping them solve their problems by continuing to use your product and recommending it to others. What do we mean by data-driven product management?

Data Visualization 52

Data Visualization Customer Experience Customer Feedback Product Management 52

ProductPlan

AUGUST 23, 2022

No matter how you define product management, customers should always be at the center of things. Product managers try to solve customer problems, address customer pain points, add value for customers, etc. Empathy in product management spans wider than seeing which buttons customers click.

User Testing 52

User Testing Research Software Feedback Software Product Management 52

Product Innovation Educators

OCTOBER 24, 2022

A digital customer experience coupled with rapid physical product creation – insights for product managers. Today we are talking about what Andrew Wolgemuth has learned creating a unique product business called Wove. This is a digital business coupled with rapid physical product creation.

User Friction 72

User Friction Customer Experience User Testing Customer Feedback 72

Product Innovation Educators

NOVEMBER 14, 2022

Lessons from launching a #2 Product of the Year on Product Hunt – for product managers. Today we are talking about getting attention for your product launch. Joining us is a co-founder who got his product to #1 Product of the Day, #1 Product of the Week, and a finalist for Product of the Year on Product Hunt.

Product launches 94

Product launches Development Team Review Technical Review Customer Feedback 94