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5 Types of B2B Customer Insights for SaaS and How to Collect Them [+Best Tools]

Userpilot

What are the different types of B2B customer insights for SaaS businesses? However, customer insights can help your teams understand all aspects of your B2B partners. TLDR B2B customer insights are the knowledge and information gained by companies that focus on businesses as individual customers.

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Document. Refine. Repeat! Mastering the Product Process.

280 Group

That’s the thought behind every product innovation, from software platforms to mobile devices, food products, furniture or any consumer product y ou can imagine. During the Plan phase, Product Managers perform detailed market research, customer research and a competitive analysis, to understand the product’s market potential.

Document 291
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Book review: “Product Roadmaps Relaunched”

bpma ProductHub

The assessment will soon be on the website for download. I spoke with one of the authors, Bruce McCarthy, just prior to the book release, for more insights. I had set out to create a software product for roadmapping but soon discovered people don’t have good processes that support roadmapping. Register @ www.bostonproducts.org.

Books 394
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The ultimate customer support tech stack for 2022

Intercom, Inc.

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Let’s dive in.

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Mastering Personas: A Product Manager’s Secret Weapon

280 Group

Take for example a user persona profile created for a software product that helps product managers build roadmaps that details the personas marital status, pet’s name, and what brand of clothing they wear. Consider the case of Pat, a diligent product manager who struggled to get their development team to empathize with users.

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Heap vs Google Analytics: Which Analytics Tool Is Better?

Userpilot

Heap and Google Analytics are popular product analytics tools that help businesses pursue product growth with data-driven insights. TL;DR Heap is a data insight platform that helps you analyze customer behavior data. Heap offers relatively simple installation via a code snippet for auto-collecting events. What is Heap?

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15 Best User Behavior Analytics Tools in 2024

Userpilot

User behavior analytics tools are an essential part of the modern product manager’s toolkit. These robust tools help you track and analyze crucial user behavior data. You can use the information they provide to improve user engagement, boost conversion rates, streamline your marketing, and drive product growth.