Product Talk

APRIL 5, 2023

When running brainstorming sessions, Ellen found that engineers in particular were quick to jump to feasibility concerns. Ellen shared her challenge with the Continuous Discovery Habits Slack community and was able to use this feedback to make some changes to the way she approached brainstorming.

Engineering 215

Engineering Feedback Software Product Research Technical Review 215

Usersnap

MARCH 22, 2023

Introduction: Why AI can be a game changer in analyzing your users’ feedback In today’s digital era, or let’s call it the AI era, all areas of our life will be impacted by the new developments and opportunities that artificial intelligence is offering. But let’s focus on customer feedback first.

Customer Feedback 52

Customer Feedback User Testing Feedback Software Artificial Inteligence 52

Userpilot

MAY 21, 2024

Following customer lifecycle management best practices can lead your company to retain more users and increase customer lifetime value. Let’s explore customer lifecycle management (CLM), its phases, and the best practices you can apply in SaaS without coding! to iterate retention strategies and reduce churn.

Data Visualization 92

Data Visualization Customer Experience User Testing Customer Feedback 92

Userpilot

OCTOBER 18, 2022

How do you lean on your customer analytics insights to spark faster product growth ? To make continuous improvements, you need to collect customer data, analyze it, and act on the customer insights you gain. In this article, we’ll cover: The importance of customer analytics. Let’s get started.

Data Visualization 90

Data Visualization Customer Feedback Analytic Tools User Testing 90

Userpilot

DECEMBER 7, 2022

A/B tests are experiments in which you present two different versions of your product to an even number of users and check which of them performs better. A/B tests are not much use when you don’t have enough users to make the results statistically significant. Plenty actually, and that’s what we explore in the article!

User Testing 84

User Testing Analytic Tools Feedback Software Research Software 84

Product Talk

DECEMBER 12, 2018

Are you inviting your engineers to participate in discovery with you? Does your organization prefer that your engineers only write code? Marty Cagan , in Inspired , argues, “If you’re just using your engineers to code, you’re only getting about half their value.” And, sadly, many engineers make this mistake themselves.

Product Research 275

Product Research Engineering Analytic Tools Feedback Software 275

UserVoice

MARCH 7, 2017

Internal feedback can come from lots of different places within your organization, and it’s essential for a product manager to capture and address it all, regardless of where it’s coming from. Customer Experience will be primarily bringing proactive elements to the user base (i.e. Sales coming in at No.

Customer Feedback 200

Customer Feedback Data Visualization User Testing Reporting Tools 200

Userpilot

MAY 1, 2024

Creating outstanding product experiences is essential for boosting user engagement , enhancing core feature adoption, and improving overall retention. This article provides a step-by-step process to elevate your product experience from “good enough” to “superb”. It’s also not the same as user experience.

Customer Experience 89

Customer Experience Feedback Software Analytic Tools Product Research 89

Usersnap

FEBRUARY 4, 2022

When you consider the feedback part of the process it takes even longer. This is why you need a website feedback tool at your side to get you across the finish line. Email threads, Slack chats, phone calls and meetings – that’s how the feedback is collected and managed. Drop your existing feedback tool. Here’s why.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Userpilot

NOVEMBER 30, 2023

TL;DR Market gaps are the disparities between what customers need and want , and what the market can deliver. A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience. What are market gaps?

User Testing 88

User Testing Data Visualization Feedback Software Research Software 88

Product Innovation Educators

MAY 23, 2022

How to load up your brain with your customers’ mindset. How do you figure out what your customers want? Is your product work based on what Sales wants, what an Executive or other HiPPO wants, what your competitor is doing, some insights gained about your customers, or something else?

Customer Feedback 93

Customer Feedback User Testing Product Research Customer Experience 93

Intercom, Inc.

AUGUST 18, 2022

When you reach senior level on an engineering track, you’re expected to be optimal in your hard skill set. She creates front-end libraries, a role that perfectly suits her given her life-long passion for user experience, design, and building things. Then, four years ago, in 2018, she got a job at Algolia as a software engineer.

Engineering 204

Engineering Software Review Technical Review User Testing 204

Mixpanel

FEBRUARY 16, 2024

This sounds pretty obvious, but understanding your product’s users is often easier said than done, especially when you’re building for multiple different personas. I’ve found a big piece of getting this right is keeping those of us on the development side as close to our customers as our support or sales teams.

User Testing 52

User Testing Customer Feedback Customer Experience Data Visualization 52

Userpilot

MAY 30, 2024

The articles explains what the Aha moment is and what role it plays in user activation, product adoption , and customer retention. You will also learn how to find the Aha moment for your product and optimize it for different users. To find your product’s Aha moments, analyze user behavior. Ready to dive in?

Onboarding KPIs 87

Onboarding KPIs Data Visualization Analytic Tools User Testing 87

Alchemer Mobile

MAY 7, 2020

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback. You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. Now, more than ever, your customers want to be heard.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Userzoom

MAY 29, 2019

But no, actual people work here, and they not only ensure that our customers are getting the very best out of our user research software and services, but that the platform itself is as easy-to-use as possible. Was there a lightbulb moment when you saw the true value of user research? Tell us about your experience with UserZoom.

User Testing 107

User Testing Research Software Product Research Customer Experience 107

Usersnap

JULY 16, 2021

Google’s tech alone didn’t build them into a top company; User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Keep reading for info on Google’s current user research.

User Testing 84

User Testing Research Software Customer Feedback Feedback Software 84

Product Talk

MARCH 13, 2024

Instead, they hand off work from team to team—the back-end engineers design the data model and system architecture, the front-end engineers build the interface elements, the mobile engineers work toward feature parity, etc. Feature parity across desktop and mobile is rarely what customers need or want.

Research Software 293

Research Software Weak Development Team Feedback Software User Testing 293

Product Talk

MARCH 11, 2020

I’d love your feedback in the comments. To achieve all three, the product trio (a product manager, a designer, and an engineer) needs to conduct their own interviews. It’s easy to outsource interviewing to other parts of the organization—to the user research team, the marketing team, or the business intelligence team.

User Testing 190

User Testing Customer Feedback Customer Experience Product Research 190

Userpilot

MARCH 5, 2024

User behavior analytics tools are an essential part of the modern product manager’s toolkit. These robust tools help you track and analyze crucial user behavior data. You can use the information they provide to improve user engagement, boost conversion rates, streamline your marketing, and drive product growth.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

Userpilot

JULY 22, 2023

Customer behavior analysis helps you to understand what goes on in your customer’s head and respond to it to help with product growth. By delving deep into the data and insights about your customers’ preferences, needs, and buying patterns, you can make informed decisions to drive growth and maximize customer satisfaction.

Data Visualization 79

Data Visualization User Testing Customer Feedback Analytic Tools 79

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Keep reading for info on Google’s current user research.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

Usersnap

NOVEMBER 4, 2021

With so many SaaS options out there and new ones rolling out every day, it’s important to consider that customers may be likely to feel bombarded with that much information (head-exploding territory at times). When they give you user feedback, take it seriously! For customers, it’s the user experience.

User Testing 52

User Testing Feedback Software Customer Feedback Customer Experience 52

Product Innovation Educators

MAY 27, 2024

It covers various ideation techniques such as SCAMPER, brainstorming, mind mapping, storyboarding, brainwriting, Six Thinking Hats, Delphi, ethnography, Day in the Life, empathy analysis, personas, and customer journey maps. Storyboarding focuses on developing a story to understand the problems or issues customers face when using a product.

Data Visualization 107

Data Visualization Product Research Research Software Customer Feedback 107

Userpilot

MAY 21, 2024

Focusing on conversion optimization is key to maximizing the potential for drawing in customers by adopting a user-centric approach. This guide cuts through the fluff, giving you actionable insights to convert your web traffic into paying customers seamlessly. Ramp up customer acquisition.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

eG Innovations

JANUARY 31, 2020

Poor application performance results in a loss in business productivity, which in turn has a direct impact on revenues, affects customer satisfaction and tarnishes brand reputation. Therefore, user experience is top of mind for IT executives in today’s application-centric world. The many dimensions of user experience.

Data Visualization 59

Data Visualization Analytic Tools Customer Experience Feedback Software 59

Gainsight

FEBRUARY 28, 2024

This year more than ever, SaaS organizations are tasked with doing more with less, especially when it comes to parts of the business responsible for driving customer outcomes. That means it’s critical to empower our customers to be wildly successful with our products and services. Welcome to the stage, Gainsight Customer Communities.

Feedback Software 52

Feedback Software Customer Experience Customer Feedback User Testing 52

UX Planet

FEBRUARY 10, 2024

In the field of UX research, Systems Thinking can bring many benefits to strategic planning, allowing for a broader and more integrated view of the user ecosystem. Jay Forrester, an MIT engineer, applied these ideas to understand social and management systems. . Feedback loops: a system’s outputs affect its inputs, creating loops.

Research Software 117

Research Software Feedback Software Product Research User Testing 117

Userpilot

APRIL 22, 2024

TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. It’s often done to guide product planning , enhance account expansion , and optimize self-serve customer support channels. Increase user retention. Encourage users to share feedback.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Weak Development Team 84

Mixpanel

MARCH 16, 2023

At Mixpanel, we live this in our cross-functional product-led growth (PLG) strategy , where we use data and self-serve analysis to better understand the full customer journey from discovering and trying the product to finding value and success with it. The results were lifts in user traffic, engagement, and conversion.

Data Visualization 116

Data Visualization Analytic Tools Customer Experience User Testing 116

Amplitude

APRIL 23, 2021

I’m an engineer by trade. I honestly thought building a great app or website was enough to attract and keep customers. But I was wrong in thinking that a good product was the only way to engage customers. Although I was skeptical of personalization, I came to understand it as the next step in building customer engagement.

Analytic Tools 52

Analytic Tools Customer Experience User Experience Data Visualization 52

Userpilot

NOVEMBER 20, 2023

TL;DR Technical product managers work with engineering and development teams on the technical performance of software products. While product managers are more customer and business-centric, technical PMs focus on the technical development and implementation of solutions. What is a technical product manager?

Feedback Software 90

Feedback Software Analytic Tools Research Software User Testing 90

Centercode

JANUARY 28, 2021

When most people think of “beta test feedback,” they think of bug reports and feature requests. And they’re not wrong — issues and ideas are a key component to a successful pre-release customer test. But they aren’t the only way that test managers should be collecting feedback during beta.

User Testing 85

User Testing Customer Feedback Feedback Software Product Research 85

Userpilot

MARCH 6, 2024

TL;DR We’ve brought 13 CRO trends that are timeless and will always work in SaaS, and they include: Add more UGC in your content : Leveraging user-generated content to enhance credibility and trust through social proof, improving conversion rates.

Feedback Software 84

Feedback Software Research Software Analytic Tools Product Research 84

Product Innovation Educators

JANUARY 17, 2022

We’re digitizing and simplifying insurance, making it more transparent, easier, and faster for customers. Collecting data at every touchpoint and simplifying the user experience would be a huge effort for old insurance companies. We collect behavior data and customer feedback to improve the user experience.

Feedback Software 97

Feedback Software Data Visualization Customer Feedback Customer Experience 97

Alchemer Mobile

JULY 13, 2021

Product experience refers to the customer journey that takes place within the product itself, from a person’s first login to their last time using the application. It is a broader, more end-to-end view of user experience, which refers to specific interactions a person has within a product.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230