Intercom, Inc.

MAY 25, 2022

For product folks the pressure’s on to revise your roadmap and short-term strategy to account for a narrowing budget, and shifting customer priorities. Those customer interviews you did 6 months ago that informed the decisions you made for 2022? They’re quite probably outdated. Chances are you need to rethink your roadmap.

User Testing 138

User Testing Product Research Roadmap Customer Experience 138

DISQO

DECEMBER 22, 2018

They shared numerous lessons and insights about how to solve problems with your back against a wall. To stay motivated, product and innovation teams should rally around inspiring customer stories and anecdotes. appeared first on Feedback Loop. A mindset of desperation. As humans, storytelling is built into our DNA.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

DISQO

DECEMBER 22, 2018

They shared numerous lessons and insights about how to solve problems with your back against a wall. To stay motivated, product and innovation teams should rally around inspiring customer stories and anecdotes. appeared first on Feedback Loop. A mindset of desperation. As humans, storytelling is built into our DNA.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

Intercom, Inc.

AUGUST 6, 2020

Created in 2008 as a question and answer site by Jeff Atwood and Joel Spolsky, it has grown to become one of the primary technology communities on the web, and by far the largest corner of the Stack Exchange Network of sites, which collectively has more than 120 million monthly users. Community at the core. Prashanth: Yeah.

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Feedback Software Reporting Tools Product Research Customer Feedback 143

Business of Software Conference

JUNE 5, 2019

In this talk, Carl talks about how PrecisionLender use AI to offer a valuable service to their customers, and what he sees as the future of AI. He goes on to demonstrate mouse, a keyboard, a computer display, a graphical user interface with Windows, real time video conferencing, real time document editing, a file system with version control.

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

Intercom, Inc.

JANUARY 20, 2022

And sure enough, the feedback was that things were starting to slow down. If you’re short on time, here are a few quick takeaways: A company’s differentiator, or the reason their customers choose them over others, only lasts as long as their ability to improve faster than others can copy. Being open to feedback.

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Feedback Software Reporting Tools Product Research Data Visualization 249

Business of Software Conference

JANUARY 6, 2020

I think, as software companies, the UX game is being upped universally and great user experiences have a direct correlation to the ability to do AI. If you’re a customer service leader do you know what that means? And as an optimist that’s a problem for the good and the positive outcomes and use of technology.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

Agile Velocity

JANUARY 13, 2022

Regardless of the size of the organization or scope of the transformation, there should be a powerful guiding coalition , we refer to this as the Agile Leadership Team (ALT), who can help drive the transformation, foster feedback loops, and remove organizational impediments. Organizational Structure Implications .

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Feedback Software Agile Data Visualization Leadership 59

The Product Coalition

MAY 25, 2018

Learn more about the numerous product backlog anti-patterns that can manifest themselves when you try to create value for your customers and your organization. process with significantly shorter feedback loops, thus also mitigating the risk of the original process. So, too detailed user stories are always a bad sign.

Webinar 60

Webinar Agile Product Research Customer Experience 60

Intercom, Inc.

MARCH 1, 2018

A product designer at a growing company has two key constituents: their users and their business. In his recent post “Subverted Design” , GitHub Senior Product Designer Joel Califa reminds us that if we gear too far to toward the latter, we can lose sight of our all-important users in the process. Test its limitations.

Customer Experience 209

Customer Experience User Testing Customer Feedback Feedback Software 209

Indicative

JUNE 18, 2021

Behavioral data enables companies to build better products and experiences for their customers. After years of growth in the data industry, the pendulum is beginning to swing back toward privacy—with organizations, governments, and everyday consumers growing more concerned about the rights and needs of data subjects. Orchestration.

Data Visualization 59

Data Visualization Analytic Tools Technical Cofounder Feedback Software 59

Intercom, Inc.

AUGUST 25, 2022

In 2010, after noticing how young people were using social media to report what was happening, he founded Storyful, the world’s first social media newswire that combined a traditional news agency with authenticated user-generated content. Who is the user of Kinzen? We cannot have safety by decree and governments banning content.

Reporting Tools 208

Reporting Tools Feedback Software Artificial Inteligence Data Visualization 208