The Product Coalition

JUNE 3, 2021

Prefer watching your insights? Dashboards of user behavior summarizing trends. Feedback from internal teams like Sales or Support. That’s how good maps are built: feedback loops created by explorers. Their map consists of a bug ticket with how to reproduce and the expected impact on customers.

Feedback Software 171

Feedback Software Data Visualization Research Software User Testing 171

The Product Coalition

DECEMBER 21, 2018

The Customer is NOT Always Right A transcript of my talk at SaaS North, Ottawa, 2018 Hi everyone, I’m Hannah Chaplin, the CEO at Receptive. In all the years I’ve been involved in producing software and SaaS products, customer feedback is still a really hot topic and one on which you still see lot of conflicting advice?

User Testing 60

User Testing Feedback Software Customer Feedback Customer Experience 60

CardBoard

SEPTEMBER 19, 2023

Make Process Policies Explicit: Clarity is key in Kanban. For a product owner, this could mean clearly defining the criteria for moving a task from “In Progress” to “Done” Implement Feedback Loops: Regular meetings like stand-ups, retrospectives, and reviews are crucial in Kanban.

Agile 52

Agile Feedback Software User Testing Systems Review 52

DISQO

JULY 6, 2020

Using Rhino, renters pay a small monthly fee for an insurance policy instead of an expensive upfront security deposit. Rhino then had to cater to that exact customer profile. Alpha’s rapid consumer feedback platform was instrumental in helping Rhino identify, define, and reach this target audience.

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

DISQO

JULY 6, 2020

Using Rhino, renters pay a small monthly fee for an insurance policy instead of an expensive upfront security deposit. Rhino then had to cater to that exact customer profile. Alpha’s rapid consumer feedback platform was instrumental in helping Rhino identify, define, and reach this target audience.

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

Agile Velocity

FEBRUARY 11, 2020

In this article, we explore healthy ways for your organization to use metrics to gain meaningful insights into the outcomes of your experiments as you and your teams pursue the craft of creative knowledge work during an Agile transformation. To know if your customers and employees are delighted (or not). Feedback surveys.

Agile 99

Agile Data Visualization Product Research Feedback Software 99

Ask Benny

JANUARY 25, 2020

Sprints are internal without any release and feedback from customers. It means you must involve your engineering team in the discovery process in order to innovate prototype and evaluate what may bring better value to the product and to your customers. We need it to commit to our stakeholders and to our customers.

Feedback Software 78

Feedback Software Reporting Tools Research Software Product Research 78

Agile Velocity

FEBRUARY 11, 2020

In this article, we explore healthy ways for your organization to use metrics to gain meaningful insights into the outcomes of your experiments as you and your teams pursue the craft of creative knowledge work during an Agile transformation. To know if your customers and employees are delighted (or not). Feedback surveys.

Agile 95

Agile Data Visualization Product Research Feedback Software 95

DISQO

MAY 6, 2020

Founded in 1928 with “a dream of providing a quality insurance product at a reasonable price,” Farmers Insurance® serves more than 10 million households with more than 19 million policies in all 50 states. The company’s service, support and sales models all needed to be reinvented to target this new customer. trillion this year.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

DISQO

MAY 6, 2020

Founded in 1928 with “a dream of providing a quality insurance product at a reasonable price,” Farmers Insurance® serves more than 10 million households with more than 19 million policies in all 50 states. The company’s service, support and sales models all needed to be reinvented to target this new customer. trillion this year.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Johanna Rothman

JUNE 9, 2020

Why focus on these customers. We need to understand the context for the product, the customers, and our colleagues across the organization. We need to understand our organizational constraints—the policies, procedures, and everything else that creates our culture. The managers don't explain the purpose.

Management 59

Management Management Product Research Customer Experience 59

DISQO

JULY 23, 2017

The Institute of International Finance recently observed that “customers, particularly Millennials, now expect on-demand, high-touch, and rapidly services focused on user experience.”. After the initial phase of customer discovery, we began prototyping potential solutions. And for good reason. A market for the marketplace.

Reporting Tools 40

Reporting Tools Feedback Software Product Research User Testing 40

DISQO

JULY 23, 2017

The Institute of International Finance recently observed that “customers, particularly Millennials, now expect on-demand, high-touch, and rapidly services focused on user experience.”. After the initial phase of customer discovery, we began prototyping potential solutions. And for good reason. A market for the marketplace.

Reporting Tools 40

Reporting Tools Feedback Software Product Research User Testing 40

The Product Coalition

MARCH 23, 2018

As a result, a lot of product decisions are made on gut feeling, incomplete information, the loudest voice in the room, and the most demanding customers. Items that make it into SaaS products often don’t align with the company’s strategy to support growth or help existing customers reach their desired outcomes. You lack the context.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Mind the Product

JANUARY 20, 2017

Jason Fleitz is Director of Web Operations at LivePerson, where they develop products such as LiveEngage- a platform that gives companies the ability to engage with their customers anytime on web sites, mobile and social networks. Get to Know Your Users. Building Relationships, Trust, and Transparency.

User Testing 70

User Testing Product Research Development Feedback Software 70

Ask Benny

FEBRUARY 26, 2019

Sprints are internal without any release and feedback from customers. It means you must involve your engineering team in the discovery process in order to innovate prototype and evaluate what may bring better value to the product and to your customers. We need it to commit to our stakeholders and to our customers.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

Ask Benny

JULY 16, 2018

It means you must involve your engineering team in the discovery process in order to innovate prototype and evaluate what may bring better value to the product and to your customers. This process is usually referred to as Build-Measure-Learn feedback loop, a concept taken out of lean startup methodology.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

The Product Coalition

JULY 17, 2018

Sprints are internal without any release and feedback from customers. It means you must involve your engineering team in the discovery process in order to innovate prototype and evaluate what may bring better value to the product and to your customers. We need it to commit to our stakeholders and to our customers.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

Bain Public

MAY 21, 2018

In Alpha’s Product Management 2018 Insights study , a third of respondents reported having AI or machine learning incorporated into their products. Product Managers gather real-world feedback and make decisions on what features to build. Feedback loops allow you to monitor prediction accuracy, etc.

Data Visualization 40

Data Visualization Artificial Inteligence Feedback Software Research Software 40

DISQO

JULY 5, 2018

But the ability to avoid that fate won’t come from open workspaces, a relaxed dress code, and a bring-your-own-device policy. It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. No one wants to be the next Blockbuster.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

But the ability to avoid that fate won’t come from open workspaces, a relaxed dress code, and a bring-your-own-device policy. It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. No one wants to be the next Blockbuster.

User Testing 40

User Testing Research Software Product Research Market Research 40

The Product Coalition

JULY 10, 2020

Goodhart’s Law Back in 1975, the British economist Charles Goodhart first published the idea that would carry his name, when he wrote about monetary policy. When trying to create valuable, sustainable, and profitable products in complex environments, a rapid feedback loop is essential: Build, measure, learn. Agile Laws?—?Conclusion

Agile 83

Agile Reporting Tools Feedback Software Systems Review 83

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? Is it possible to increase user engagement by focusing on a customer-led growth strategy and hit the metrics you are hoping for? Specifically, we’ll consider: Three reasons why the customer-led growth approach is the best go-to-market strategy.

Feedback Software 116

Feedback Software Analytic Tools Customer Feedback Customer Experience 116

Gainsight

APRIL 12, 2023

Mistake #3: Not scaling based upon leading indicators We’ve had 3 periods in history where we scaled up way too fast: Early on, when we thought the enterprise opportunity for Gainsight’s Customer Success product was huge after closing *1* enterprise deal! Eventually, you end up with 2000 contract types for 1000 customers.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Enterprise 52

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. User research is a vital part of the design process. Since Thomas Watson Jr. Playfulness pays off.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Usersnap

FEBRUARY 5, 2024

Imagine a whole user journey where grasping your users’ needs isn’t a task but an exhilarating step towards innovation. This rush can hinder the essential process of feature discovery, potentially leading to products that fail to satisfy user needs truly. Following user understanding, move on to ideation.

Product Research 52

Product Research Onboarding KPIs User Testing Feedback Software 52

Usersnap

JANUARY 18, 2024

These leaders understand that a streamlined NPS tool distills vast customer sentiment into actionable data, guiding strategic decisions. By leveraging precise questions, they unlock insights into consumer loyalty, driving product refinement and fostering market edge. Why is NPS only one question?

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

Userpilot

SEPTEMBER 21, 2022

Product changes are improvements to your product to serve customers better and stay ahead of the competition. Attract new potential users. Close the feedback loop and build trust with customers. This is also a good chance to reactive inactive users. Segment users and personalize product release notes.

Feedback Software 86

Feedback Software User Testing Product Research Customer Experience 86

Agile Velocity

AUGUST 19, 2020

The intent of this step is to explore the criteria that define customer satisfaction and define the “fitness criteria” such as lead time or quality. These determine how the customer evaluates whether the service or product delivery is acceptable, or “fit for purpose.” . We are able to serve the needs of the Customer .

Feedback Software 119

Feedback Software Analytic Tools Systems Review Data Visualization 119

Agile Velocity

AUGUST 30, 2023

So how long does it take for us to complete a user story or a feature or an epic. You can do feedback on a regular basis, one-on-ones, team retros and larger surveys. Those are the things that help us figure out process changes and policy changes. You will notice you have too much WIP, which is a vicious feedback cycle.

Data Visualization 87

Data Visualization Reporting Tools Feedback Software Agile 87

Business of Software Conference

JUNE 5, 2019

In this talk, Carl talks about how PrecisionLender use AI to offer a valuable service to their customers, and what he sees as the future of AI. He goes on to demonstrate mouse, a keyboard, a computer display, a graphical user interface with Windows, real time video conferencing, real time document editing, a file system with version control.

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

Business of Software Conference

JANUARY 6, 2020

I think, as software companies, the UX game is being upped universally and great user experiences have a direct correlation to the ability to do AI. If you’re a customer service leader do you know what that means? Because what they do is, they facilitate the natural and simple input of data and it’s data that makes the A.I.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

The Product Coalition

MAY 11, 2018

Are your product teams acting on the best product feedback data? Can you be sure they aren’t building the last request they heard from your most demanding user or pushy salesperson? Product feedback?—?your It comes through your support channels, Customer Success, Sales and from your internal teams who feel frustrated.

Feedback Software 68

Feedback Software Product Research User Testing Customer Feedback 68

Agile Velocity

JANUARY 13, 2022

Regardless of the size of the organization or scope of the transformation, there should be a powerful guiding coalition , we refer to this as the Agile Leadership Team (ALT), who can help drive the transformation, foster feedback loops, and remove organizational impediments. Observe and learn, inspect and adapt .

Feedback Software 59

Feedback Software Agile Data Visualization Leadership 59

Roadmunk

AUGUST 24, 2017

Tight and continuous feedback loops with real customers is common in great products. Yeah, we all know feedback will forever be critical to product orgs, but how feedback is ‘looped’ to product teams is just as integral. So how do you transfer feedback to your product team in a “tight and continuous” manner?

Product Research 87

Product Research Feedback Loop User Testing Customer Feedback 87

The Product Coalition

MARCH 2, 2020

Where the organization needs to morph into a kind of ‘team of teams’ structure with a shared understanding of purpose and direction as well as the need to create value for the customers at heart, the reality of a legacy organization attempting to become agile is often very different. No customers : External stakeholders?—?also

Reporting Tools 78

Reporting Tools Data Visualization Product Research Systems Review 78

eG Innovations

OCTOBER 23, 2019

With over 300,000 installations around the world and over a million users, Jenkins is used by DevOps teams for accelerating production rollouts by benefitting from its power of automation. By treating infrastructure as code, Chef uses pre-built and customizable policies to automatically effect changes to the deployment infrastructure.

Reporting Tools 51

Reporting Tools Research Software Feedback Software Software Review 51