Johanna Rothman

JUNE 9, 2020

Why focus on these customers. When managers start to use the transparency on the right side of the continuum, they not only explain the current organizational state, they create a vision of the future. We need to understand the context for the product, the customers, and our colleagues across the organization.

Management 59

Management Management Product Research Customer Experience 59

Mind the Product

JANUARY 20, 2017

Jason Fleitz is Director of Web Operations at LivePerson, where they develop products such as LiveEngage- a platform that gives companies the ability to engage with their customers anytime on web sites, mobile and social networks. Establish Understanding of the Product Vision. Get to Know Your Users.

User Testing 70

User Testing Product Research Development Feedback Software 70

The Product Coalition

MARCH 23, 2018

As a result, a lot of product decisions are made on gut feeling, incomplete information, the loudest voice in the room, and the most demanding customers. Items that make it into SaaS products often don’t align with the company’s strategy to support growth or help existing customers reach their desired outcomes.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Bain Public

MAY 21, 2018

In Alpha’s Product Management 2018 Insights study , a third of respondents reported having AI or machine learning incorporated into their products. Product Managers gather real-world feedback and make decisions on what features to build. By knowing your training dataset cold you set the vision and direction of the product.

Data Visualization 40

Data Visualization Artificial Inteligence Feedback Software Research Software 40

Agile Velocity

JANUARY 13, 2022

Regardless of the size of the organization or scope of the transformation, there should be a powerful guiding coalition , we refer to this as the Agile Leadership Team (ALT), who can help drive the transformation, foster feedback loops, and remove organizational impediments. Observe and learn, inspect and adapt .

Feedback Software 59

Feedback Software Agile Data Visualization Leadership 59

The Product Coalition

MARCH 2, 2020

Where the organization needs to morph into a kind of ‘team of teams’ structure with a shared understanding of purpose and direction as well as the need to create value for the customers at heart, the reality of a legacy organization attempting to become agile is often very different. No customers : External stakeholders?—?also

Reporting Tools 78

Reporting Tools Data Visualization Product Research Systems Review 78

Gainsight

APRIL 12, 2023

Mistake #3: Not scaling based upon leading indicators We’ve had 3 periods in history where we scaled up way too fast: Early on, when we thought the enterprise opportunity for Gainsight’s Customer Success product was huge after closing *1* enterprise deal! Eventually, you end up with 2000 contract types for 1000 customers.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Enterprise 52

Business of Software Conference

OCTOBER 29, 2018

Wade’s talk is followed by a mammoth Q&A – full of insights from someone who lives and breathes remote work. million users and uh, yes, Zapier rhymes with happier in case you’re curious. Uh, the first one is collect feedback. Make sure you stay for the whole video. Video, Slides, and Transcript Below.

Weak Development Team 79

Weak Development Team Reporting Tools Feedback Software Data Visualization 79

Business of Software Conference

JANUARY 6, 2020

– NLP (natural language processing) another subset or field the AI there’s a ton more; there’s vision, there’s lots of things being done I won’t try to talk about all of them. If you’re a customer service leader do you know what that means? actually work. It’s interesting in A.I. system right.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40