Gainsight

MARCH 27, 2019

There’s nothing worse than submitting feedback about a product you love and hearing nothing back. Now imagine that your customers are experiencing this disappointment, day-in, day-out. They’re providing you with high-quality feedback and you aren’t responding to them, you aren’t closing the loop. 2: Set Expectations.

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User Testing Customer Feedback Feedback Software Customer Experience 78

Userpilot

MARCH 23, 2022

If there’s a phrase people in the SaaS industry don’t want to hear, it’s user offboarding. But dealing with customer churn is part and parcel of the SaaS world. Sometimes your user onboarding fails, other times, your product is not a good match for the user. What is customer offboarding?

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Feedback Software Customer Experience Research Software Customer Feedback 98

Usersnap

FEBRUARY 5, 2024

Imagine a whole user journey where grasping your users’ needs isn’t a task but an exhilarating step towards innovation. This rush can hinder the essential process of feature discovery, potentially leading to products that fail to satisfy user needs truly. Following user understanding, move on to ideation.

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Product Research Onboarding KPIs User Testing Feedback Software 52

Split

MARCH 20, 2024

This spans planning, development, testing, approval, deployment, release, and post-implementation support. This helps ensure adherence to change management policies while empowering developers through faster feature rollout. What is the Release Management Process Flow?

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Release Management Reporting Tools Analytic Tools Feedback Software 52

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. User research is a vital part of the design process. Since Thomas Watson Jr.

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Research Software Feedback Software Reporting Tools User Testing 245

DISQO

MAY 21, 2020

This article was originally published by William Trump, Consumer Behavior Consultant at Swiss Re , on LinkedIn and has been republished here with permission. This is just one of the many examples I come across, where a company or industry starts to use a term that makes sense to them, but not to their users.

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User Testing Customer Feedback Product Research Customer Experience 52

DISQO

MAY 21, 2020

This article was originally published by William Trump, Consumer Behavior Consultant at Swiss Re , on LinkedIn and has been republished here with permission. This is just one of the many examples I come across, where a company or industry starts to use a term that makes sense to them, but not to their users.

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User Testing Customer Feedback Product Research Customer Experience 52

Usersnap

JANUARY 18, 2024

These leaders understand that a streamlined NPS tool distills vast customer sentiment into actionable data, guiding strategic decisions. By leveraging precise questions, they unlock insights into consumer loyalty, driving product refinement and fostering market edge. Why is NPS only one question?

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Data Visualization Product Research Customer Feedback User Testing 52

Intercom, Inc.

JANUARY 28, 2021

Feedback can’t just be incorporated every election cycle. Real-time feedback loops are crucial to make a timely difference in people’s lives. User research is crucial when designing programs that make people feel welcome. They bring those people into the room when developing policies and programs.

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Customer Experience Feedback Software Research Software Government 249

The Product Coalition

DECEMBER 21, 2018

The Customer is NOT Always Right A transcript of my talk at SaaS North, Ottawa, 2018 Hi everyone, I’m Hannah Chaplin, the CEO at Receptive. In all the years I’ve been involved in producing software and SaaS products, customer feedback is still a really hot topic and one on which you still see lot of conflicting advice?

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User Testing Feedback Software Customer Feedback Customer Experience 60

DISQO

MAY 6, 2020

Founded in 1928 with “a dream of providing a quality insurance product at a reasonable price,” Farmers Insurance® serves more than 10 million households with more than 19 million policies in all 50 states. The company’s service, support and sales models all needed to be reinvented to target this new customer. trillion this year.

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User Testing Product Research Research Software Feedback Software 52

DISQO

MAY 6, 2020

Founded in 1928 with “a dream of providing a quality insurance product at a reasonable price,” Farmers Insurance® serves more than 10 million households with more than 19 million policies in all 50 states. The company’s service, support and sales models all needed to be reinvented to target this new customer. trillion this year.

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User Testing Product Research Research Software Feedback Software 52

The Product Coalition

JUNE 3, 2021

Prefer watching your insights? And thinking better is about finding simple processes that help us work through problems from multiple dimensions and perspectives, allowing us to better choose solutions that fit what matters to us. Dashboards of user behavior summarizing trends. Feedback from internal teams like Sales or Support.

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Feedback Software Data Visualization Research Software User Testing 170

DISQO

JULY 6, 2020

Using Rhino, renters pay a small monthly fee for an insurance policy instead of an expensive upfront security deposit. Many of the necessary pieces for product-market fit were in place when Rhino launched. Rhino then had to cater to that exact customer profile. The ‘repeat renter’ became the foundation for all subsequent tests.

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User Testing Product Research Feedback Software Customer Feedback 52

DISQO

JULY 6, 2020

Using Rhino, renters pay a small monthly fee for an insurance policy instead of an expensive upfront security deposit. Many of the necessary pieces for product-market fit were in place when Rhino launched. Rhino then had to cater to that exact customer profile. The ‘repeat renter’ became the foundation for all subsequent tests.

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User Testing Product Research Feedback Software Customer Feedback 52

Agile Velocity

AUGUST 19, 2020

Applying the STATIK approach leverages the first principle of the Kanban method, “Start with what you do, or know, now”, in order to help avoid over-thinking how existing work, structures, and/or roles “fit” within Scrum. At a high level, STATIK involves six steps: Understand ‘fitness for purpose’ and identify sources of dissatisfaction .

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Feedback Software Analytic Tools Systems Review Data Visualization 119

DISQO

JULY 5, 2018

But the ability to avoid that fate won’t come from open workspaces, a relaxed dress code, and a bring-your-own-device policy. It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. No one wants to be the next Blockbuster.

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User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

But the ability to avoid that fate won’t come from open workspaces, a relaxed dress code, and a bring-your-own-device policy. It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. No one wants to be the next Blockbuster.

User Testing 40

User Testing Research Software Product Research Market Research 40

Ask Benny

JANUARY 25, 2020

Sprints are internal without any release and feedback from customers. It means you must involve your engineering team in the discovery process in order to innovate prototype and evaluate what may bring better value to the product and to your customers. We need it to commit to our stakeholders and to our customers.

Feedback Software 78

Feedback Software Reporting Tools Research Software Product Research 78

CardBoard

SEPTEMBER 19, 2023

Make Process Policies Explicit: Clarity is key in Kanban. For a product owner, this could mean clearly defining the criteria for moving a task from “In Progress” to “Done” Implement Feedback Loops: Regular meetings like stand-ups, retrospectives, and reviews are crucial in Kanban.

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Agile Feedback Software User Testing Systems Review 52

Agile Velocity

FEBRUARY 11, 2020

In this article, we explore healthy ways for your organization to use metrics to gain meaningful insights into the outcomes of your experiments as you and your teams pursue the craft of creative knowledge work during an Agile transformation. To know if your customers and employees are delighted (or not). Feedback surveys.

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Agile Data Visualization Product Research Feedback Software 99

Agile Velocity

FEBRUARY 11, 2020

In this article, we explore healthy ways for your organization to use metrics to gain meaningful insights into the outcomes of your experiments as you and your teams pursue the craft of creative knowledge work during an Agile transformation. To know if your customers and employees are delighted (or not). Feedback surveys.

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Agile Data Visualization Product Research Feedback Software 95

Mind the Product

JANUARY 20, 2017

Jason Fleitz is Director of Web Operations at LivePerson, where they develop products such as LiveEngage- a platform that gives companies the ability to engage with their customers anytime on web sites, mobile and social networks. Get to Know Your Users. Building Relationships, Trust, and Transparency. Where Do We Go From Here?

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User Testing Product Research Development Feedback Software 70

The Product Coalition

MARCH 23, 2018

Where SaaS companies get prioritization wrong and a new approach to get it right There are many ways to prioritize what makes it onto your SaaS product roadmap and most of them are incredibly time-consuming and only done by your product teams. We also looked at some other research by Mind the Product and by Richard Banfield.

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Feedback Software Research Software User Testing Product Research 60

DISQO

JULY 23, 2017

Every year, dozens of eager startups emerge to ‘reinvent’ the insurance marketplace, believing that a direct-to-consumer model will eventually displace brokers. Overall, brokers primarily complained about the inefficient and time-consuming process to input client information. And for good reason. The wants and needs of the market.

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Reporting Tools Feedback Software Product Research User Testing 40

DISQO

JULY 23, 2017

Every year, dozens of eager startups emerge to ‘reinvent’ the insurance marketplace, believing that a direct-to-consumer model will eventually displace brokers. Overall, brokers primarily complained about the inefficient and time-consuming process to input client information. And for good reason. The wants and needs of the market.

Reporting Tools 40

Reporting Tools Feedback Software Product Research User Testing 40

Ask Benny

FEBRUARY 26, 2019

Sprints are internal without any release and feedback from customers. It means you must involve your engineering team in the discovery process in order to innovate prototype and evaluate what may bring better value to the product and to your customers. We need it to commit to our stakeholders and to our customers.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

Ask Benny

JULY 16, 2018

It means you must involve your engineering team in the discovery process in order to innovate prototype and evaluate what may bring better value to the product and to your customers. A research by Standish Group claims over 64% of developed features are never or rarely used. The statistics are very sad.

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Feedback Software Reporting Tools Research Software Product Research 60

Agile Velocity

AUGUST 30, 2023

So how long does it take for us to complete a user story or a feature or an epic. You can do feedback on a regular basis, one-on-ones, team retros and larger surveys. Those are the things that help us figure out process changes and policy changes. You will notice you have too much WIP, which is a vicious feedback cycle.

Data Visualization 87

Data Visualization Reporting Tools Feedback Software Agile 87

Bain Public

MAY 21, 2018

In Alpha’s Product Management 2018 Insights study , a third of respondents reported having AI or machine learning incorporated into their products. Product Managers gather real-world feedback and make decisions on what features to build. Feedback loops allow you to monitor prediction accuracy, etc.

Data Visualization 40

Data Visualization Artificial Inteligence Feedback Software Research Software 40

The Product Coalition

MAY 11, 2018

Are your product teams acting on the best product feedback data? Can you be sure they aren’t building the last request they heard from your most demanding user or pushy salesperson? Product feedback?—?your It comes through your support channels, Customer Success, Sales and from your internal teams who feel frustrated.

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Feedback Software Product Research User Testing Customer Feedback 68

The Product Coalition

JULY 17, 2018

Sprints are internal without any release and feedback from customers. It means you must involve your engineering team in the discovery process in order to innovate prototype and evaluate what may bring better value to the product and to your customers. We need it to commit to our stakeholders and to our customers.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

Johanna Rothman

JUNE 9, 2020

Why focus on these customers. We need to understand the context for the product, the customers, and our colleagues across the organization. We need to understand our organizational constraints—the policies, procedures, and everything else that creates our culture. The managers don't explain the purpose.

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Management Management Product Research Customer Experience 59

Agile Velocity

JANUARY 13, 2022

Starting with a centralized approach may fit the needs of an organization that has a strong orientation on stability and control. A decentralized approach may fit an organization that favors individuality and flexibility. . A centralized approach may be good for establishing needed structures, policies, and metrics. .

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Feedback Software Agile Data Visualization Leadership 59

The Product Coalition

MARCH 2, 2020

Where the organization needs to morph into a kind of ‘team of teams’ structure with a shared understanding of purpose and direction as well as the need to create value for the customers at heart, the reality of a legacy organization attempting to become agile is often very different. No customers : External stakeholders?—?also

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Reporting Tools Data Visualization Product Research Systems Review 78

The Product Coalition

JULY 10, 2020

Free paper on Conway from HBS: Exploring the Duality between Product and Organizational Architectures: A Test of the “Mirroring” Hypothesis.) Goodhart’s Law Back in 1975, the British economist Charles Goodhart first published the idea that would carry his name, when he wrote about monetary policy. Agile Laws?—?Conclusion

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Intercom, Inc.

AUGUST 25, 2022

In 2010, after noticing how young people were using social media to report what was happening, he founded Storyful, the world’s first social media newswire that combined a traditional news agency with authenticated user-generated content. Who is the user of Kinzen? Liam: For listeners who don’t know, what is Kinzen?

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