Intercom, Inc.

NOVEMBER 14, 2018

Much of what defines our most outstanding sales reps is their ability to deeply understand our prospects’ and customers’ business needs and speak directly to them. Sales KPIs, or Key Performance Indicators, are a series of agreed-upon, quantitative measures used to assess the performance of a sales organization. Gross customer churn.

Data Visualization 188

Data Visualization Outbound Inbound KPI 188

Intercom, Inc.

APRIL 7, 2021

The wider global business scene is finally realizing what many successful companies have known for quite some time now: customer support is the face of your company. Investing in the quality of your customer support experience is one of the most powerful ways to grow your company, but every company’s definition of “quality” is different.

Onboarding KPIs 129

Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

Mironov Consulting

FEBRUARY 6, 2020

It’s important to find KPIs that will provide insight into your business and help uncover underlying issues. Good KPIs should raise interesting questions and challenge prevailing wisdom. And I entirely reject gross revenue as a company-wide KPI. Yet it’s the first KPI proposed by many exec teams. Rarely pays out.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. They offer insights into product performance , what your users are doing inside your product, and why they are doing it. Userpilot is the best user journey-tracking tool for web analytics. What is user tracking?

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Reporting Tools 82