Userpilot

MARCH 23, 2022

If there’s a phrase people in the SaaS industry don’t want to hear, it’s user offboarding. But dealing with customer churn is part and parcel of the SaaS world. Sometimes your user onboarding fails, other times, your product is not a good match for the user. What is customer offboarding?

Feedback Software 84

Feedback Software Customer Experience Research Software Customer Feedback 84

Userpilot

FEBRUARY 2, 2023

In many cases, content is the first touchpoint of your customer journey – your prospects’ first interaction with your product. Content testing is a form of user experience research that measures the quality and performance of content. You can see how users interact with your content. What content should you test?

User Testing 85

User Testing Research Software Feedback Software Product Research 85

The Product Coalition

DECEMBER 21, 2018

The Customer is NOT Always Right A transcript of my talk at SaaS North, Ottawa, 2018 Hi everyone, I’m Hannah Chaplin, the CEO at Receptive. In all the years I’ve been involved in producing software and SaaS products, customer feedback is still a really hot topic and one on which you still see lot of conflicting advice?

User Testing 60

User Testing Feedback Software Customer Feedback Customer Experience 60

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Userpilot

FEBRUARY 8, 2021

Why is customer segmentation so important for your SaaS? A small number of customers could be your main contributors to revenue and have the highest growth potential. Yet, you might be focusing on the larger group of customers that helped establish your product but are slowing churning. What is Customer Segmentation?

Analytic Tools 95

Analytic Tools Research Software Data Visualization Customer Experience 95

Userpilot

MARCH 29, 2022

Several SaaS experts are raving about this ‘go-to-strategy’ that promises to boost customer engagement and satisfaction by making the ‘product’ the hero of everything the organization does. This end-user-focused model leverages and enhances the capabilities of the product to convert users into customers.

Feedback Software 88

Feedback Software Onboarding KPIs User Testing Strategy 88

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Mind the Product

MARCH 12, 2020

Product managers often use skills like strategic thinking, user research, product prioritization / backlog grooming, data analysis, and communication. Most importantly, effective product managers spend time doing product discovery , the process in which new ideas are iterated and validated with actual customers. Supporting onboarding.

Product Research 186

Product Research User Testing Weak Development Team Customer Experience 186

UX Studio

MAY 30, 2023

It is through design that we communicate with our users, either in proper words or with visual clues. Given all that, reliable brands are more likely to differentiate themselves and earn customer loyalty. How can we make users feel safe regarding products and services? What are their pain points?

UX 97

UX Reporting Tools Research Software Data Visualization 97

Gainsight

AUGUST 5, 2022

Imagine you are a Customer Success Manager (CSM), and you wonder what the future holds for you. Let’s begin with what makes you unique as a customer success professional. Over the past ten years, the role of Customer Success Manager has evolved and changed as much as the field of SaaS has. Core CSM competencies.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

DISQO

MAY 6, 2020

Founded in 1928 with “a dream of providing a quality insurance product at a reasonable price,” Farmers® Insurance serves more than 10 million households with more than 19 million policies in all 50 states. The company’s service, support and sales models all needed to be reinvented to target this new customer. trillion this year.

User Testing 85

User Testing Research Software Product Research Feedback Software 85

Userpilot

APRIL 25, 2022

A friction log is a document capturing the challenges and frustrations a customer might face using your SaaS. Product friction describes anything that causes your users difficulty. You can break it down into two major categories: function and opportunity friction. Not all friction is bad.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization User Testing 92

DISQO

JULY 6, 2020

Using Rhino, renters pay a small monthly fee for an insurance policy instead of an expensive upfront security deposit. Rhino then had to cater to that exact customer profile. Alpha’s rapid consumer feedback platform was instrumental in helping Rhino identify, define, and reach this target audience.

User Testing 75

User Testing Feedback Software Customer Feedback Data Visualization 75

DISQO

MAY 6, 2020

Founded in 1928 with “a dream of providing a quality insurance product at a reasonable price,” Farmers Insurance® serves more than 10 million households with more than 19 million policies in all 50 states. The company’s service, support and sales models all needed to be reinvented to target this new customer. trillion this year.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

DISQO

MAY 6, 2020

Founded in 1928 with “a dream of providing a quality insurance product at a reasonable price,” Farmers Insurance® serves more than 10 million households with more than 19 million policies in all 50 states. The company’s service, support and sales models all needed to be reinvented to target this new customer. trillion this year.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Userpilot

MARCH 28, 2022

Great UX design helps users easily achieve their goals and complete their tasks without friction. Investing in good UX design will remove unnecessary friction from your product and reduce churn. Slack offers a good user experience by making NPS surveys look as if they came directly from a real person. What is good UX?

Analytic Tools 106

Analytic Tools Feedback Software UX Data Visualization 106

DISQO

JULY 6, 2020

Using Rhino, renters pay a small monthly fee for an insurance policy instead of an expensive upfront security deposit. Rhino then had to cater to that exact customer profile. Alpha’s rapid consumer feedback platform was instrumental in helping Rhino identify, define, and reach this target audience.

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

DISQO

JULY 6, 2020

Using Rhino, renters pay a small monthly fee for an insurance policy instead of an expensive upfront security deposit. Rhino then had to cater to that exact customer profile. Alpha’s rapid consumer feedback platform was instrumental in helping Rhino identify, define, and reach this target audience.

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

PMLesson's Ace the PM Interview

MAY 5, 2020

Responsibilities Product managers are responsible for understanding user needs, setting the product roadmap, working with engineering and design to deliver features. Across companies and industries, PMMs pride themselves as being the " voice of the customer ", and being able to understand consumer's needs and user journeys.

Product Marketing 52

Product Marketing User Testing Marketing Analytic Tools 52

Userpilot

FEBRUARY 27, 2023

Is Whatfix or Spekit the best tool for customer feedback? Our goal in this post is to discuss exactly what the ideal tool for customer feedback should do and which is the best choice for your business. TL;DR Customer feedback is any information provided by customers about their experience with a product or service.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Modus Create

APRIL 21, 2022

Assessment — Discover the Pain Points. User management requirements — SSO, User Provisioning, Atlassian Access, etc. Are out-of-the-box Atlassian solutions enough, or do you need to customize them? Plan how to migrate attachments, users, apps, integration, and customizations in advance.

Feedback Software 52

Feedback Software Reporting Tools Technical Review User Testing 52

Userpilot

MAY 13, 2021

Product intelligence is integrated software that allows teams to use customer data to continuously make smart changes to products. A product either needs to entertain, inspire, or inform customers. Product intelligence gives companies the insights they need to consistently innovate their product. Conclusion. Source: CNBC.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

DISQO

JULY 23, 2017

The Institute of International Finance recently observed that “customers, particularly Millennials, now expect on-demand, high-touch, and rapidly services focused on user experience.”. To begin, we surveyed brokers about their pain points around quoting and origination. And for good reason. A market for the marketplace.

Reporting Tools 40

Reporting Tools Feedback Software Product Research User Testing 40

DISQO

JULY 23, 2017

The Institute of International Finance recently observed that “customers, particularly Millennials, now expect on-demand, high-touch, and rapidly services focused on user experience.”. To begin, we surveyed brokers about their pain points around quoting and origination. And for good reason. A market for the marketplace.

Reporting Tools 40

Reporting Tools Feedback Software Product Research User Testing 40

The Product Coalition

MARCH 23, 2018

As a result, a lot of product decisions are made on gut feeling, incomplete information, the loudest voice in the room, and the most demanding customers. Items that make it into SaaS products often don’t align with the company’s strategy to support growth or help existing customers reach their desired outcomes. You lack the context.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Userpilot

FEBRUARY 27, 2023

Appcues or Spekit – which is the best tool for customer feedback for your SaaS? Why choose Appcues though if Userpilot can provide you with a more robust customer feedback toolkit, without the hefty price tag? TL;DR Collecting customer feedback is an important task for any product team. Salesforce).

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? Is it possible to increase user engagement by focusing on a customer-led growth strategy and hit the metrics you are hoping for? Specifically, we’ll consider: Three reasons why the customer-led growth approach is the best go-to-market strategy.

Feedback Software 113

Feedback Software Analytic Tools Customer Feedback Customer Experience 113

The Product Coalition

APRIL 25, 2018

If it does, then customers will flock to your product. You won’t understand what pain points the market wants you to solve and could end up aimlessly building features into your product that don’t support growth or your current users?—?in Simply set up a feedback channel for your sales teams. The best part?

User Testing 60

User Testing Feedback Software Product Marketing Marketing 60

Userpilot

JULY 5, 2022

What is a customer service gap and how do you close it? If you’re looking for a customer service gap definition, you are at the right place. We’ve prepared a comprehensive guide on this topic so that you will find all answers at once: what the customer service gap stands for. 5 strategies for closing the customer gap.

Feedback Software 87

Feedback Software User Testing Research Software Customer Feedback 87

DISQO

JULY 23, 2017

The Institute of International Finance recently observed that “customers, particularly Millennials, now expect on-demand, high-touch, and rapidly services focused on user experience.”. To begin, we surveyed brokers about their pain points around quoting and origination. And for good reason. A market for the marketplace.

Reporting Tools 40

Reporting Tools User Testing Product Research Customer Experience 40

Userpilot

FEBRUARY 27, 2023

Is Walkme or Spekit the best tool for customer feedback? Our goal in this post is to discuss exactly what the ideal tool for customer feedback should do and which is the best choice for your business. TL;DR Customer feedback is any information provided by customers about their experience with a product or service.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Intercom, Inc.

NOVEMBER 17, 2022

She had a deep understanding of their processes and pain points and knew how to build software that would help them thrive. I understood their pain points and processes, and I felt I had a skill set that would enable me to build software for sales teams that would help them thrive” Liam: I love that.

User Friction 118

User Friction Customer Experience Weak Development Team Travel 118

Userpilot

FEBRUARY 23, 2023

Is Chameleon or Spekit the best tool for customer feedback? In this post, we’ll discuss exactly that – what the perfect tool for customer feedback should deliver and which will be the best choice for your company’s needs. Chameleon and Spekit are good tools for customer feedback.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

The Product Coalition

DECEMBER 29, 2021

Credits to Egor Koshman With no further due, here are the books that influenced my thinking (with one favorite quote and a short summary each) : Good Strategy/Bad Strategy (By Richard Rumelt) “The kernel of a strategy contains three elements: a diagnosis, a guiding policy, and coherent action.”

Books 119

Books Systems Review Software Review Weak Development Team 119

Userpilot

AUGUST 30, 2023

Want to improve the product experience at every stage of the customer journey? Heat map tools allow you to track user actions on your website or app. You can understand customer pain points, identify friction at different touchpoints, and improve your product accordingly. What are heat map tools?

Data Visualization 86

Data Visualization Analytic Tools Reporting Tools Feedback Software 86

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. User research is a vital part of the design process. Since Thomas Watson Jr. Playfulness pays off.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245