UX Planet

JANUARY 22, 2025

Case Study: Improving Data-Driven Decision Making for CSR Leadership Civian is a data-driven platform designed to help businesses measure, optimize, and showcase the social and economic impact of their investments in communities. Through our screening questions, we were able to tap into mirroring Civians user group quite accurately.

Data Visualization 98

Data Visualization Research Software Feedback Software Reporting Tools 98

Product Innovation Educators

MARCH 3, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams.

Research Software 156

Research Software Product Research User Testing Artificial Inteligence 156

Product Innovation Educators

FEBRUARY 17, 2025

She shared insights from her experience leading product teams at various organizational scales and helping companies transform their product vision into measurable business growth. This evolution offers valuable insights for product managers at all career stages.

Reporting Tools 179

Reporting Tools Feedback Software Customer Feedback Technical Review 179

Mind the Product

APRIL 26, 2020

We identified over 160 well-established protocols from which we were able to present a quality, curated list to help users quickly find the information they needed. Having defined the problem area, we conducted secondary research to ensure we understood our users’ needs and our current offering. Our Approach. The Results.

Research Software 195

Research Software Feedback Software User Testing Product Research 195

Mind the Product

MARCH 28, 2019

This article explores the value of both moderated and unmoderated user research. Conversely, every usability issue that is identified and fixed before your product gets in the hands of real users saves you the time and money of costly reworking or lost business. Over 85% of Usability Issues Identified With a Moderated Usability Study.

User Testing 187

User Testing Product Research Customer Experience Customer Feedback 187

Userpilot

FEBRUARY 25, 2025

A high bounce rate might seem like lost interest, but what if users left because they couldnt find what they needed? Thats why you need user session analysis. Beyond the numbers: Understand why context matters Raw user behavioral data can be misleading without context. On the surface, it looks like a win.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

UX Planet

MAY 25, 2025

I mean frictionless, user-obsessed, data-driven design choices that guide your customer from just browsing to Add to Cart without ahiccup. Ever wondered why some eCommerce websites seem to effortlessly turn casual browsers into loyal customers while others struggle to keep visitors engaged?

Data Visualization 98

Data Visualization Analytic Tools UX Feedback Software 98

Product Talk

FEBRUARY 8, 2023

We’re zooming in on one aspect of discovery: automating the recruiting process for customer interviews. You may want to speak with existing customers or users. You might want to speak with former or prospective customers. Mohamed’s team runs continuous discovery with different customer segments.

Research Software 265

Research Software Feedback Software Analytic Tools Customer Communications 265

Product Innovation Educators

OCTOBER 7, 2024

Matthew explains that prototypes help product managers confidently develop solutions that make customers happy. By using prototypes wisely, product teams can figure out what truly meets customer needs and test solutions before launching them in the market. You will be better as a result of that.”

User Testing 283

User Testing Feedback Software Customer Feedback Product Manager 283

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Well start with an overview and explore how AI can take on tasks such as analyzing user data and automated prototyping to help professionals connect with users on a humanlevel.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Product Innovation Educators

SEPTEMBER 16, 2024

This approach focuses on understanding customer needs, generating quality ideas, and turning those ideas into real value. It’s what helps create products that customers love and keeps companies successful in the long run. Staying Close to Customers A big part of successful innovation is keeping a close connection with customers.

Research Software 301

Research Software Feedback Software User Testing Analytic Tools 301

UX Planet

MAY 1, 2025

Sampling Bias: When Your Participants Doesnt Represent YourUsers Sampling bias occurs when the participants in your survey dont accurately represent the larger user group youre trying to reach. the percentage of the market or total users you need tosurvey). the percentage of the market or total users you need tosurvey).

Product Research 102

Product Research UX User Testing Data Visualization 102

The Product Guy

OCTOBER 8, 2024

Understanding Stakeholder Dynamics Stakeholders in product management aren’t just limited to your direct team; they encompass leadership, cross-functional teams, customers, and even external partners. For instance, when presenting a roadmap update, include not only the “what” but also the “why.”

Customer Feedback 150

Customer Feedback Data Visualization Product Manager Product Management 150

The Product Guy

MARCH 30, 2018

You have a product; you are passionate about it, you believe in it, you want it to succeed and you want your users to benefit from its awesomeness. I didn’t want to admit my product had shortcomings, and these shortcomings were hurting adoption and customer acquisition. Do we have the same target customer? Market Feedback.

User Testing 299

User Testing Feedback Software Research Software Customer Experience 299

UX Planet

JANUARY 10, 2025

A career in product design offers just thata unique opportunity to bring your ideas to life while shaping the future of technology, sustainability, and user experiences. Data-Driven Insights: Analyzing user behavior, AI offers insights that guide design decisions. for transcription and insights.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Product Talk

FEBRUARY 12, 2020

We then jammed those models into our platform so that customers could access the outputs in many ways.” We’ve onboarded many customers onto our predictive suite and every time we get the same question: ‘How can I test that it works?’ Asking the customer to use a service that makes decisions for them means asking them to trust you.

Product Research 270

Product Research Data Visualization User Testing Research Software 270

Userpilot

MAY 17, 2025

Tracking user behavior analytics in mobile apps is a whole different challenge compared to the web. Without a global DOM or easy auto-capture tools, tracking mobile app user behavior takes more planning. So if you want real insights, you can’t just capture clicks at random. Mobiles a different story.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Reporting Tools 80

Product Innovation Educators

SEPTEMBER 2, 2024

It guides product managers through the complex landscape of what customers need, want, and how they behave. It’s important because it helps uncover what customers need and want, even if they don’t know it themselves. Introduction In the world of product management and innovation, market research is like a compass.

User Testing 280

User Testing Product Research Market Research Research Software 280

UX Planet

MARCH 6, 2025

revenue growth, cost reduction, user retention) you will be in trouble as it will be hard to convince management that your design is important for business bottomline. When presenting your design, instead of showing pure UI design, its better to wrap it in the format of astory. So its better to say, reduces customer drop-off by15%.

User Testing 100

User Testing Customer Feedback Customer Experience Management 100

UX Planet

DECEMBER 6, 2024

How do you create an experience that captivates users and enhances their learning journey? Benefits of responsive e-learning appdesign Firstly, why do you need a functional design in the app where people study focusing on educational materials, not visuals? You attract more people and build a loyal customerbase.

Feedback Software 106

Feedback Software Analytic Tools Research Software Data Visualization 106

Intercom, Inc.

MAY 22, 2018

User testing is now a must-do, thanks to the lean build-measure-learn mantra that has inspired modern product development. We use it extensively to help teams get at the heart of user problems, make product development more efficient and sustain the innovative heartbeat that’s core to our DNA. To use competitive products?

User Testing 223

User Testing Product Research Research Software Customer Feedback 223

UX Planet

JUNE 9, 2025

From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights. Mural , Miro , etc.) is recommended.

Data Visualization 52

Data Visualization Customer Feedback Technical Review Research Software 52

Product Innovation Educators

MARCH 4, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

The Product Coalition

AUGUST 17, 2021

One day you’re meeting with customers, gathering insights about their problems. She should be the voice of the customer towards product teams. Commercial teams were desperately asking for updates to share with customers. What customer pain we try to address. The art of shaping I have a confession to make.

Feedback Software 158

Feedback Software Analytic Tools Reporting Tools Research Software 158

The Product Guy

OCTOBER 11, 2019

That happens because they are not include on the day-to-day routines of each squad that manages that product (obviously), so in many cases the most important channel they have to access that kind of information is through direct or indirect communication with the team, usually docs and presentations written by the PM. How to present.

CTO Coach 319

CTO Coach Reporting Tools Feedback Software Analytic Tools 319

Userpilot

SEPTEMBER 7, 2023

Customer analytics is the cornerstone for making informed decisions, enhancing the user experience, and, ultimately, fostering growth. It’s crucial to stay updated with the latest trends in customer analytics to better understand customers and make the most out of collected data!

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools User Testing 105

Userpilot

NOVEMBER 29, 2022

Curious how customer churn data can improve customer retention? Customer attrition is one of the most vital metrics for SaaS companies to keep an eye on. Formulas to measure customer churn rate. Tactics for predicting churn and retaining customers. – Analyze customer behavior before users churn.

Data Visualization 105

Data Visualization Customer Feedback User Testing Customer Experience 105

Product Talk

JANUARY 3, 2024

Through the course, Mike developed his listening skills, created better relationships with members of the sales team, and began to use the insights he gathered to improve the product offering, make a positive impact on company revenue, and earn several promotions along the way. I had to do a lot of selling on that,” says Mike.

Product Research 311

Product Research Customer Experience Research Software Reporting Tools 311

DevelopmentCorporate

APRIL 15, 2025

Unveiling the Power of User Research Want to build successful products? You need to understand your users. This listicle presents 10 proven user research methods to help you gather crucial insights into user behaviors, needs, and motivations.

User Testing 52

User Testing Product Research Customer Feedback UX 52

The Product Guy

JUNE 20, 2019

With growth, you never want people to feel like their suggestions or ideas have been forgotten about, lost in the backlog abyss, as you are not providing feedback or new/updated products as quickly as you could before. Defining a discovery process will help immensely with the validation and feedback loop! About Terri Boshoff.

Product Research 379

Product Research Feedback Software User Testing Technical Review 379

UX Planet

JUNE 1, 2025

Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral. UX Research provides this additional layer of insight, transforming numbers into actionable insights.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Product Talk

SEPTEMBER 7, 2022

A lot of product teams claim to be focused on their users. They might even have regular steps in their processes that remind them to put their users’ needs first. It’s more about looking for new ways to collect insights from users, uncover underlying assumptions, and explore the opportunity space.

Product Research 295

Product Research User Testing Customer Experience Research Software 295

UX Planet

NOVEMBER 4, 2024

How to plan, conduct and report usability studies. It doesn't matter whether we’re talking about a website, mobile app, AI assistant, AR/VR or other wearable technology; you need to test with users. The terms ‘usability testing’ and ‘user testing’ are often used interchangeably. But what is usability? But what is usability?

User Testing 75

User Testing Product Research Testing Reporting Tools 75

Product Talk

JUNE 7, 2023

If you’ve never spoken with a customer, how will you be able to set up interviews every single week? Our customers are both the companies that rely on us to train their workforce and workers who need an easy and effective way to learn English and communicate with their teammates,” says Bianca. . And he agreed.

Product Research 243

Product Research Feedback Software Customer Feedback Data Visualization 243

Intercom, Inc.

NOVEMBER 17, 2021

We build a deep, holistic understanding of our customers, employing user research to unite quantitative and qualitative insights. To achieve this, researchers capture online movements, behavioral changes, and customer information (with customer consent, of course!). For that, we rely on user research.

User Testing 156

User Testing Product Research Research Software Data Visualization 156

Intercom, Inc.

AUGUST 25, 2020

Along the way, we’ll explore how conversational UX – cooperative exchanges of inputs and outputs – closes gaps between products and users. Paul Grice , a 20th century philosopher of language who studied how conversation works, is a perennial touchstone for teams working in AI, linguistic engineering, and conversational design.

Research Software 290

Research Software User Testing Product Research Customer Experience 290

UX Planet

JUNE 9, 2025

Users don’t file bug reports about it, but they feel it — and so do we. Cognitive tax: Users subconsciously work harder to parse layouts that don’t align. Small Experiments You Can Run This Week “Micro-QA Fridays”: Block 30 mins for designers to scan staging with devs present on a call. more times than I’d like to admit.

Software Review 91

Software Review Reporting Tools Feedback Software Systems Review 91