Userpilot

SEPTEMBER 4, 2023

In today's PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. Register here for FREE!

Data Visualization 84

Data Visualization User Testing Analytic Tools Customer Feedback 84

Userpilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! Let’s get started.

Analytic Tools 80

Analytic Tools Feedback Software Onboarding KPIs User Testing 80

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. Activation is one of the most important metrics for product managers and SaaS owners to focus on (and get right). Let’s dive straight into it!

Customer Experience 88

Customer Experience Analytic Tools User Testing Customer Feedback 88

Userpilot

OCTOBER 31, 2022

Are you planning on using analytics to improve customer engagement and gain a competitive advantage? For SaaS companies, leveraging numerous customer data points have tremendous benefits, such as: getting actionable insights. increasing the CLV (customer lifetime value). building stronger customer relationships.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Research Software 96

Userpilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding KPIs 79

Onboarding KPIs Feedback Software User Testing Analytic Tools 79

Userpilot

DECEMBER 15, 2023

By screening your ideas before investing in their development, you reduce the risk of failure and can allocate resources to initiatives that satisfy customer needs and market demand. Common examples include market demand, customer willingness to pay , or scalability. This will reflect your product goals and organizational culture.

Data Visualization 95

Data Visualization Product Research User Testing Analytic Tools 95

Userpilot

OCTOBER 30, 2022

Curious about customer experience improvement and how to get started for your brand? In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. The 3 main components of customer experience. Ensure to provide great customer service.

Feedback Software 83

Feedback Software Research Software Customer Experience User Testing 83

Userpilot

NOVEMBER 20, 2023

TL;DR Technical product managers work with engineering and development teams on the technical performance of software products. While product managers are more customer and business-centric, technical PMs focus on the technical development and implementation of solutions. What is a technical product manager?

Feedback Software 96

Feedback Software Analytic Tools Research Software User Testing 96

Gainsight

MARCH 12, 2024

Kevin Costner’s famous quote from Field of Dreams , “If you build it, he will come,” still inspires millions, but it doesn’t apply to your digital customer academy. Go through this exercise—solo or with your team—for the customer segments you’re creating courses for right now. Where are they in the customer journey?

Customer Feedback 52

Customer Feedback User Testing Feedback Software Customer Experience 52

Userpilot

JUNE 19, 2023

A better understanding of your users is never a bad thing and user flow analysis can be an extremely powerful tool to help you build it. TL;DR User flows are a detailed visualization of the specific steps in a path or process a user takes to finish a given task. What is a user flow? signing up for an app).

Data Visualization 88

Data Visualization Analytic Tools User Testing Customer Experience 88

Userpilot

SEPTEMBER 4, 2023

In today’s PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. Register here for FREE!

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

Userpilot

SEPTEMBER 14, 2023

Product marketing sits between product development and the market. Its main goal is to bring the product to the market and ensure it’s well-received by the target customers. Marketers can help product teams with competitive analysis and market research so that the product achieves the product-market fit.

Product Research 86

Product Research User Testing Research Software Feedback Software 86

Userpilot

JULY 18, 2023

Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products! Roadmapping software visualizes and plans product development over time, facilitating coordination and alignment across teams.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Reporting Tools 91

Userpilot

APRIL 6, 2023

Overengineered products are difficult to use, filled with bugs, and instead of improving your users’ lives, they make them unnecessarily complicated. In this article, we look at different ways for product managers to avoid falling into the overengineering trap. But worry not! Book the demo! What is overengineering?

Feedback Software 91

Feedback Software Analytic Tools Research Software User Testing 91

Roman Pichler

JULY 6, 2021

Becoming the head of product therefore requires you to let go of your role as a practicing and presumably successful product person and to step away from the many joys and challenges of managing a product. Feedback: You are able to offer constructive feedback so that the other person can receive it and benefit from it.

User Testing 323

User Testing Product Research Weak Development Team Customer Experience 323

Userpilot

OCTOBER 25, 2022

In the article, we’re looking at the responsibilities of strategic product managers and how they can use data effectively to shape product strategy and deliver delightful experiences to users! Product strategy defines who we are building for, what to build, and how to build it. What is strategic product management?

Product Research 90

Product Research User Testing Customer Feedback Research Software 90

Userpilot

AUGUST 13, 2023

TL;DR A feature prioritization matrix helps product teams decide which features to develop next, focusing on high-impact features and resource optimization. A product prioritization framework helps you maximize customer value and deliver the best ROI by encouraging methodical examination of data before making decisions.

Data Visualization 91

Data Visualization User Testing Customer Experience Feedback Software 91

Userpilot

OCTOBER 4, 2022

We’ll start by exploring what customer activation is and why it matters, cover the difference between a customer activation strategy and brand activation, set out how to craft a customer activation strategy of your own, and discuss the best tools for the job. Why is customer activation important?

User Testing 86

User Testing Customer Experience Customer Feedback Data Visualization 86

Userpilot

MARCH 16, 2023

If you’re a product manager who doesn’t have a firm grasp over your customer onboarding cost, stop right there – you’re putting your business in danger. TL;DR Customer onboarding describes the process of showing your users how to get value from your product or service. Book a demo now.

Analytic Tools 91

Analytic Tools Feedback Software Customer Experience User Testing 91

Userpilot

SEPTEMBER 28, 2022

Setting smart product goals is a vital skill for any sensible SaaS owner or product manager to get right. In this article, we’re going to explore what makes an effective product goal, the difference between goals and product initiatives, how to set them and make them work with your product backlog, and more.

Product Goals 96

Product Goals Feedback Software Customer Feedback Vision 96

Userpilot

JUNE 3, 2022

Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. In this article, we’re going to dig deep into the world of customer onboarding. Start with mapping the customer journey. Let’s get started!

Analytic Tools 92

Analytic Tools Onboarding KPIs Research Software Feedback Software 92

Userpilot

FEBRUARY 21, 2022

If you’re a savvy SaaS owner, chances are you’ll have heard about interactive user guides. But what are they for, how do you create them – and what impact do they drive for your users? All product managers want to delight and engage their customers. Let’s dive in!

Feedback Software 90

Feedback Software User Testing Customer Experience Onboarding KPIs 90

Modus Create

SEPTEMBER 20, 2021

Most user personas are a great way to understand the hobbies of fictional Shutterstock characters, not so much for elevating product development. . Recent years have witnessed a backlash in the UX community against traditional user personas, causing teams to question their efficacy. . A sample user persona.

Customer Feedback 97

Customer Feedback Customer Experience User Testing Data Visualization 97

Userpilot

MARCH 29, 2023

How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? Utilizing digital analytics enables them to make data-driven product decisions , and identify user friction and pain points. acquisition channels), product data (e.g.,

Data Visualization 85

Data Visualization Analytic Tools Embedded Analytics Feedback Software 85

Roman Pichler

APRIL 13, 2021

Key performance indicators (KPIs) are metrics that measure how your product is doing. Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. Without KPIs, you end up guessing how well your product is performing.

Feedback Software 247

Feedback Software Data Visualization Analytic Tools Research Software 247

Userpilot

JUNE 26, 2023

Choosing the right feature request prioritization framework enables product teams to make informed decisions and deliver the maximum customer value possible, especially when resources are limited. They can also help product managers secure key stakeholder buy-in. The more of them your product has, the happier your customers are.

Framework 88

Framework Feedback Software Onboarding KPIs User Testing 88

Userpilot

JUNE 17, 2022

Getting customer onboarding automation right should be an important priority for any savvy SaaS owner: you can save time and effort while enhancing customer lifetime value. In this article, we’re going to explore how a customer onboarding process contributes to growth. Automating customer onboarding can help boost growth.

User Testing 52

User Testing Customer Experience Feedback Software Customer Feedback 52

Mind the Product

JUNE 27, 2019

Hello product designers, this is for you. I want to talk to you about product goals, metrics, and how they get muddled in the product design process, leading to some less than humane outcomes. The method was to test two groups. The participants were then asked to move to another building to complete the test.

Product Goals 163

Product Goals Data Visualization Reporting Tools Government 163

Userpilot

FEBRUARY 9, 2023

TL;DR Product optimization is a process of improving aspects of the product, like the UI, in small increments to better satisfy user needs and deliver on business goals. The process of product optimization starts with goal setting , like improving usability. Want to see how? Book the demo!

Product Research 87

Product Research User Testing Feedback Software Analytic Tools 87

Userpilot

NOVEMBER 21, 2022

Before the release, the product launch manager is involved in market and customer research. Its objective is to uncover unsolved user problems and solutions that would be worth exploring. They also take part in the validation and testing of ideas. Product launch manager job description.

Product launches 93

Product launches Product Research User Testing Research Software 93

CardBoard

AUGUST 7, 2023

Want to get better at writing Agile user stories? Maybe you’re a Scrum Master, Agile coach, or a member of a product team. User stories are more than just a tool for planning and managing work. But writing effective user stories isn’t as straightforward as it seems. What are Agile User Stories?

User Testing 52

User Testing Agile Customer Experience Customer Feedback 52

Roman Pichler

OCTOBER 5, 2021

Third and most importantly, focus the backlog on a specific product goal. Then decline and remove items that do not serve this goal, as I discuss below. The Product Backlog is Too Detailed. Looking at the backlog, I noticed that it contained only detailed user stories—no epics or other coarse-grained items.

Weak Development Team 276

Weak Development Team Customer Experience User Testing Feedback Software 276

The Product HQ

JUNE 1, 2024

Finance PMs must know the challenges that businesses face in this niche as well as the products that they develop to target possible consumers. They must also know the trends and tendencies that impact the kinds of products that industry leaders are investing in.

Finance 52

Finance Data Visualization User Testing Analytic Tools 52

Roman Pichler

NOVEMBER 1, 2022

Traditional product roadmaps are usually output-focussed plans that map a list of features, like registration, search, and reporting, onto a timeline. This can be reassuring for customers and stakeholders. You can avoid these drawbacks by using a different roadmap type: a goal-oriented or outcome-based product roadmap.

Roadmap 316

Roadmap Weak Development Team Customer Experience Reporting Tools 316

BrainMates

JUNE 25, 2020

User and buyer scenarios are useful Product Management tools for both communication and design. They are used to share and communicate customer situations with your Product team so that they can design ‘market driven’ Products. Both of these help you build better, more successful Products.

User Testing 85

User Testing Customer Experience Customer Feedback Research Software 85

Roman Pichler

JUNE 7, 2022

This can be caused by an intense focus on execution and delivery—being so concerned with adding features and running sprints that tracking the product’s overall performance is neglected. Consequently, these teams relied on: Anecdotal feedback : “Customers love our product, they told me so.” 4 Vanity Metrics.

KPI 288

KPI Data Visualization Weak Development Team Customer Feedback 288

Roman Pichler

MAY 11, 2021

But the value a product creates is ultimately determined by its users: No product will be successful in the long run if it does not solve a specific user problem, create a tangible benefit, or help the users achieve a specific goal. Myth #3: The product owner is responsible for the team performance.

Weak Development Team 328

Weak Development Team Product Research User Testing Customer Experience 328