Userpilot

AUGUST 5, 2023

Are your NPS passives holding your product or service’s growth back? NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Unlocking the potential of these indifferent users can be a game-changer for your business.

Data Visualization 98

Data Visualization Feedback Software Product Research Analytic Tools 98

Userpilot

NOVEMBER 28, 2022

Do you have a process in place to automate customer feedback collection? If you don’t, you should get started right away to collect the maximum amount of user data and minimize the work hours required to set up feedback collection. What is customer feedback automation?

User Testing 98

User Testing Feedback Software Customer Feedback Data Visualization 98

Userpilot

APRIL 22, 2024

Teams of customer success are responsible for building playbooks , managing churn , streamlining onboarding, enhancing customer experiences, driving account expansion , and gathering feedback. Sending email sequences post-sign-up to guide customers through the product. Book a demo to give it a try.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Userpilot

MAY 2, 2024

It’s crucial for SaaS businesses because it drives revenue growth, increases customer lifetime value , reduces customer acquisition costs , and fosters positive word-of-mouth marketing. Personalized customer experiences tailor customer journeys to their specific needs and use cases to guide them more efficiently to value.

Onboarding KPIs 111

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 111

Userpilot

MAY 22, 2023

You should use it to meet and exceed customer expectations to increase customer satisfaction and retention and boost revenue growth. TL; DR Customer experience (CX) strategies are the plans and practices you put in place to provide positive experiences to customers. User persona example – Userpilot.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Product Research 96

Userpilot

FEBRUARY 28, 2023

In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions. TL;DR Customer feedback is all the insights and opinions you get from users about their customer journey experience and interactions with your product.

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. NPS surveys track customer loyalty and provide insights into their satisfaction.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Address customers by name.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

MARCH 29, 2023

Are you looking to quickly and accurately track user sentiment and determine how happy your customers are with your product or service? This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them.

Product Research 98

Product Research User Testing Customer Feedback Feedback Software 98

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. And how should you ask your questions to ensure that you’re collecting the right data? Let’s start by defining what a product satisfaction survey is. Let’s start by defining what a product satisfaction survey is.

Product Research 97

Product Research Data Visualization Analytic Tools Feedback Software 97

Userpilot

APRIL 21, 2024

Here are some additional benefits of reducing your customer support load : Lower support costs – Dealing with piles of support requests and queries comes at a hefty cost. Drive customer satisfaction – When customers get help quicker, their satisfaction with your product goes up.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

Userpilot

JANUARY 3, 2023

You’ll be trying to answer many questions at once: How do I find critical data points? Are there any special tools I can use? Churn risk is the possibility that a customer will stop doing business with you. Identifying churn helps to: Improve retention and increase your base of loyal customers.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

MAY 23, 2023

TL;DR Customer experience (CX) encompasses the entire user journey and even broader than that, the wider perception customers have of your product. AI customer experience, on the other hand, is all about using artificial intelligence (using computing power to solve problems) as a valuable tool to enhance the customer experience.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

NOVEMBER 27, 2023

Ways to analyze churn and improve retention rates based on the data. TL;DR While churn rate vs retention rate measures two different aspects of the customer journey, the goal for both is the same: to routinely track and improve them. Close the feedback loop so customers know their opinions matter.

Product Research 102

Product Research Data Visualization Feedback Software Analytic Tools 102

Userpilot

MARCH 24, 2024

This article shows you 11 examples across different user journey stages. We also cover best practices to help you create logical user flows and develop memorable user experiences. TL;DR A user flow is a visual representation of the steps a user takes to achieve a specific goal within a website or app.

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools User Testing 105

Intercom, Inc.

MARCH 16, 2021

This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. Proactive support can drastically reduce the number of conversations that reach your support team, all while increasing customer satisfaction and retention.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? User engagement is how users interact with your product, website, or app. Users are more likely to become long-term, loyal customers and brand advocates with more positive interactions.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

JANUARY 22, 2024

TL;DR A product marketing framework is a structured but flexible approach to positioning and promoting your product. To create a go-to-market strategy, you’ll need to identify your target market, craft your value proposition , master your product’s strategic positioning and messaging , and decide on your marketing channels.

Feedback Software 105

Feedback Software Research Software Analytic Tools Product Research 105

Alchemer Mobile

DECEMBER 21, 2022

Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Here are examples of a few demographic data categories: Age. This takes some basic research but tools like Statista can help you quickly gather high-level data. Nationality.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

The Product Coalition

JANUARY 25, 2024

Users ask Siri questions and have conversations with it via a messaging environment. Siri also makes recommendations and uses various internet services, while it adapts to the user’s language style, interests and search patterns. The response should be clear, concise, and contextually relevant to the user’s request.

Artificial Inteligence 134

Artificial Inteligence Reporting Tools Feedback Software Research Software 134

Userpilot

FEBRUARY 21, 2023

But how does user adoption impact your business? And your role at a customer success team? In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job. Lay out a customer journey map.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Usersnap

APRIL 2, 2019

Customer Feedback Loop is the process of enhancement for your products and services based on the feedback customers give you. It allows you to implement change according to what your customers have to say. But for many companies, the struggles lies in how to gather customer feedback?

Product Research 81

Product Research Feedback Loop User Testing Customer Feedback 81

Userpilot

AUGUST 28, 2023

Using in-app messages to highlight brand value while maintaining content and visual consistency. Collecting customer feedback through in-app surveys, analyzing feedback , and taking action to enhance the overall experience. This perception includes the visual identity and how customers perceive the brand itself.

Branding 98

Branding Customer Experience Feedback Software Data Visualization 98

Userpilot

FEBRUARY 21, 2023

But how does user adoption impact your business? And your role at a customer success team? In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job. Lay out a customer journey map.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? The right ones can give you data that uncover insights such as user sentiment and the like. This post lists the different questions to ask users on your survey concerning their experience with your software. What are user experience surveys?

Customer Feedback 98

Customer Feedback Product Research Feedback Software User Testing 98

Userpilot

DECEMBER 13, 2023

Once you start implementing your UX strategy, keep testing and experimenting and use the insights to inform future iterations. Thanks to that, they can design user experiences that not only enable users to achieve their goals but also feel appreciated and cared for. Book the demo! What is a UX strategy?

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Userpilot

DECEMBER 6, 2022

You need to measure customer experience to understand user interactions, build strong customer relationships, and remove friction points. Here are some actionable strategies that can help you improve customer experience: Track customer interactions and segment them based on shared characteristics. Retention rate.

Customer Experience 98

Customer Experience User Testing Customer Feedback Data Visualization 98

Userpilot

NOVEMBER 10, 2022

How to resolve the most common customers’ pain points. TLDR; A customer pain point refers to an issue that a customer experiences when interacting with a product or service. Follow up on customer pain points by notifying them of any product improvements you’ve made and closing the feedback loop.

User Friction 98

User Friction Customer Experience User Testing Product Research 98

The Product Coalition

JANUARY 27, 2024

The spectrum of roles in product management is broad, ranging from highly specialised to more generalist positions. I will share my insight about the implications for the product team for both cases. Product-Led strategy: User-Centric Approach, Customer-Centric Metrics Focus on self-service onboarding and scalability.

Feedback Software 128

Feedback Software Analytic Tools Onboarding KPIs B2B 128

Userpilot

JUNE 22, 2023

Measure customer satisfaction by triggering contextual surveys during onboarding. Trigger new feature announcements and send webinar invitations to educate relevant user segments. Offer a comprehensive in-app resource center to provide self-service and prioritize proactive customer service.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Userpilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. What better way to gather customer feedback ? TL;DR A product survey is a tool used by companies to gain valuable insights from customers in a structured way. How can it help?

Product Research 98

Product Research Customer Feedback User Testing Customer Experience 98

Userpilot

SEPTEMBER 8, 2023

TL;DR A/B testing is a method of comparing a version of a software product, feature, webpage element, or user interface element against a control group to determine if it performs better in terms of user engagement, conversions, or other key metrics. How to fix: Guide your tests by data. Test the tool before using it.

Product Research 104

Product Research User Testing Analytic Tools Data Visualization 104

Userpilot

JULY 13, 2023

Customer lifetime value (CLV) determines the total revenue a customer generates throughout the relationship. Customer satisfaction measures how well a company’s products or services meet customer expectations with metrics such as Net Promoter Score (NPS) , Customer Satisfaction Score (CSAT) , and Customer Effort Score (CES).

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 98

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. In this article, we’re going to explore 8 ways you can deploy them as part of your onboarding process to drive customer success.

Feedback Software 98

Feedback Software Product Research User Testing Customer Feedback 98

Userpilot

AUGUST 29, 2022

Customers are actively sharing their thoughts on social media and review sites, making these places valuable sources of customer feedback. To access this large pool of actionable data, you need to conduct sentiment analysis. If you’re ready to get started with customer sentiment analysis, then read on!

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Product Research 98

Userpilot

SEPTEMBER 12, 2022

Increase customer lifetime value. Drive positive WOM. But what does it even mean to delight customers? And how is it different from satisfaction? Customer delight is consistently exceeding your customer’s expectations across the entire journey. Offer dedicated help to your unhappy customers.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98