Userpilot

OCTOBER 19, 2024

According to the American Customer Satisfaction Index , with an ACSI score of 78.0, overall customer satisfaction in America was the highest it has ever been in Q1 2024. However, while some companies have managed to improve their customer satisfaction levels and benefit from it, many have not.

Customer Satisfaction

Reveal

JULY 29, 2025

Reveal Embedded Analytics For SaaS companies, user growth should accelerate success, not burden your analytics infrastructure. Yet for many SaaS leaders, BI costs surge faster than customer acquisition, and legacy systems struggle to cope with growing data volumes and concurrent user demands. The result?

Embedded Analytics

Userpilot

MAY 30, 2025

Most product teams get mobile app analytics wrong. They track 47 different key performance indicators (KPIs) in their mobile analytics platform , spend hours debating dashboard numbers, yet can’t predict which users will churn next week The problem here isn’t a lack of data.

Analytic Tools

Userpilot

NOVEMBER 14, 2024

What is a customer expansion strategy? A customer expansion strategy is a playbook for increasing the revenue from your existing customers, for example, by selling them additional products and services or encouraging them to upgrade to higher plans. How to calculate customer expansion revenue?

Data Visualization

Reveal

DECEMBER 30, 2024

Reveal Embedded Analytics Data-driven companies have a hidden advantage! Theyve consistently outperformed their counterparts, reporting significantly higher metrics across operational efficiency (81% vs. 58%) , revenue growth (77% vs. 61%), and employee satisfaction (68% vs. 39%). How is this possible?

Data Visualization

Userpilot

FEBRUARY 4, 2025

Tracking the right user metrics helps you precisely identify issues in the product experience rather than feeling lost in a sea of data. Choosing the wrong KPIs can be more damaging than you think – it drains your teams resources, shifts focus away from real problems, and ultimately, disrupts the customer experience.

Onboarding KPIs

Alchemer Mobile

FEBRUARY 26, 2025

Organizations that rely on a single-channel feedback approach may overlook valuable insights. These missing insights are crucial for understanding customer needs and expectations. Without a comprehensive view, businesses risk losing opportunities to improve customer satisfaction and build long-term loyalty.

User Testing

UX Planet

MARCH 4, 2025

NPS survey dashboard in UsrGuiding tool. In reality, UX is multidimensional, and it requires multiple qualitative and quantitative metrics like task success rate, user satisfaction score, and summary of user reviews. Also, when you rely on one metric, the risk of data manipulation increases.

Data Visualization

BrainMates

OCTOBER 20, 2024

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations.

Data Visualization

UX Planet

MAY 1, 2025

Written by Alex Kreger and UXDA team Digital banking has undergone significant transformation over the past decade, yet many users still experience stress and confusion when managing their finances online. It is also counterintuitive to think that less information might actually benefit users.

Banking

UX Planet

JUNE 9, 2025

From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights. Mural , Miro , etc.)

Data Visualization

UX Planet

APRIL 19, 2025

How New Heuristics Are Reshaping the Creative Process Between Humans andMachines Image generated byChatGPT When the wave of generative AI tools began flooding the market, I must confess my reaction was mixed: a sense of fascination for the possibilities and concern for the ethical challenges looming on the horizon.

Generative AI

Userpilot

JULY 12, 2025

Increasing new user activation Boosting feature adoption Improving trial-to-paid conversion How do you currently analyze in-app user behavior? The tools you use determine the depth of your behavioral segmentation capabilities. Basic analytics (e.g., You have the goals, now get the tool that makes it easy.

Analytic Tools

Usersnap

FEBRUARY 24, 2025

The key isnt just understanding users but unlocking insights that lead to solutions they cant live without. Product discovery is critical in identifying workflows, pain points, and user goals that shape successful products. Without a clear understanding of these factors, products risk failing to meet real-world demands.

Product Research

UX Planet

OCTOBER 24, 2024

Business Model Canvas (BMC) BMC is a tool used to map out key elements of a business model in a single page. It visualizes how the business operates and creates value. BMC components Customer segments: Different groups of people or organizations that your business aims to serve. Business Model Canvas by Strategyzer.

User Testing

Userpilot

MARCH 17, 2025

Looking for the best tools for interactive user guides for your company? There are plenty of solutions for interactive user guides on review sites, but they dont make the choice any easier. Users get access to help just when they need it. Therefore, the best tool for you will depend on your needs and budget.

Analytic Tools

UX Planet

FEBRUARY 6, 2025

Todays Fintech disruptors and neobanks are igniting our brains reward centers with flashy visuals, gamified challenges and social interactivity that practically beg us to keep coming back for more. It ultimately changes how we think about financial services. Today, clients expect more than a basic straightforward financial service.

Banking

UX Planet

FEBRUARY 5, 2025

Moreover, the product pages were shrouded in ambiguity, not providing the clarity and insightful descriptions necessary for coaxing a credit card out of hibernation. By implementing a navigation structure reminiscent of a GPS for eCommerce, they ensured that customers could sweep through their inventory like a breeze.

Customer Experience

UX Planet

DECEMBER 25, 2024

I remember sitting in a leadership meeting as the UX leader, and out of nowhere, someone asked, Jas, whats the Return On Investment, aka ROI, on UX? I almost choked on my tea because the value of UX is a good user experience that solves user problems. What isUX UX is about understanding user behaviour. I know I am.

UX

Userpilot

MARCH 23, 2025

The goal is to understand app users better to drive more meaningful interactions and nurture long-term relationships. App engagement metrics provide quantitative insights into user interactions with your app. These metrics help understand user behavior and gauge your app’s performance.

Onboarding KPIs

UX Planet

JUNE 1, 2025

However, without a solid foundation in user research, this framework may be limited to a set of quantitative metrics that fail to adequately reveal the why behind observed behaviors. The Emergence of Research-Driven Growth Authentic growth lies not only in analyzing quantitative data but in deeply understanding user behavior and motivations.

User Testing

Userpilot

JULY 17, 2025

The different types of PLG email campaigns I deploy across the customer journey Every PLG email has one job: to meet users where they are in the lifecycle and help them make meaningful progress inside the product. They start with a warm, personal greeting that acknowledges the user’s recent signup.

Customer Experience

UX Planet

NOVEMBER 18, 2024

Similarly, service designers are trained to navigate through complex systems of an environment/ situation by leveraging their system thinking capabilities. For instance, in the case of pension services, there might be financial advisors, pension administrators, and customer service agents involved.

Data Visualization

Userpilot

JULY 17, 2025

Identifying why users are leaving Proactively engaging at-risk users Measuring churn accurately How do you currently track customer health and predict potential churn? Effective customer churn prediction relies on data. Visualize usage patterns across segments like plan type with Userpilot.

User Testing

Userpilot

MARCH 5, 2025

The right platform will equip you with the tools to interact effectively, gather valuable feedback, and build lasting customer relationships. How I chose the best customer engagement software My evaluation process combined thorough feature analysis , a careful review of user feedback, and insights from industry reports.

Analytic Tools

Userpilot

APRIL 24, 2025

Recommended product manager job openings in data-driven companies 1. A professional with strong analytical skills, capable of leveraging data insights to drive strategic decisions. An individual with excellent communication skills, adept at influencing both user-facing and partner-facing stakeholders.

Research Software

Userpilot

MARCH 30, 2025

While Pendo is known for its top-notch product analytics and in-app guidance features, the mobile offering often receives mixed feedback, especially regarding pricing, implementation complexity, and feature limitations. Plus, it connects with the web version so you can track the user experiences across mobile and web platforms.

Data Visualization

UX Planet

JUNE 30, 2025

The payoff is already visible in richer digital experiences, sharper personalization and faster, safer service. Written by Alex Kreger and UXDA team In banking, AI is no longer experimental — it became a cornerstone of strategy for improving how customers engage with their banks online and via mobile.

Data Visualization

UX Planet

MARCH 29, 2025

Synchronization with Corporate Aims : Your designs should not only serve users but also align with organizational priorities, such as driving revenuegrowth. Data-Informed Choices : Rely on user studies, market evaluations, and feedback to inform your strategy. It focuses on execution: how to bring these elements tolife.

Feedback Software

Usersnap

DECEMBER 20, 2024

Clear, user-focused notes keep users up-to-date on bug fixes, enhancements, and features while fostering a sense of partnership and ownership in your products journey. Imagine release notes that are more than text enhanced with screenshots , videos , and enhanced by feedback tools like Usersnap.

Data Visualization

Sequent Learning

OCTOBER 29, 2024

For product managers, this complexity means adopting a more strategic approach to ensure your product meets customer needs, aligns with organizational goals, and delivers measurable value. Use this data to gain detailed insights into your target segments, emerging trends, and customer feedback.

User Testing

Gainsight

JUNE 25, 2025

For Customer Success leaders, the pressure to drive not just retention but also revenue growth is intensifying. Customer Success teams are no longer simply the keepers of customer satisfaction; they are rapidly evolving into critical drivers of expansion and revenue outcomes.

Analytic Tools

Userpilot

FEBRUARY 27, 2025

For sales teams, its a struggle to close without having relevant data or contacts. For customer success managers, doing whats best for the customer and reaching expansion quotas is conflicting. In this article, well share insights directly from Charley Longfellow, Head of Sales at Userpilot.

Analytic Tools

Sequent Learning

OCTOBER 29, 2024

A thorough review can reveal if the product still meets the intended purpose or if market shifts have decreased its relevance. Analyze Key Performance Metrics Examine financial and customer satisfaction metrics like average sales, costs, profit margins, and Net Promoter Scores (NPS).

Feedback Software

Gainsight

AUGUST 5, 2025

For Chief Revenue Officers (CROs) and VPs of Revenue, leveraging Customer Success as a strategic revenue engine is no longer optional—it’s essential for long-term growth in 2025 and beyond. How CS Drives Expansion Customer Success has evolved far beyond its original mandate of reducing churn and ensuring customer satisfaction.

Analytic Tools

UX Planet

NOVEMBER 4, 2024

How to plan, conduct and report usability studies. It doesn't matter whether we’re talking about a website, mobile app, AI assistant, AR/VR or other wearable technology; you need to test with users. Risk of exclusion  — in some sectors there are no competitors, e.g. some health or government services. But what is usability?

User Testing

Modus Create

FEBRUARY 12, 2025

My predictions arent based on whats simply popular or making headlines. Instead, they come from a rigorous review of five years of client work, 2024 sales inquiries, analyst insights, and industry offerings. Real-time analytics, powered by ML, will force teams to confront hard truths about what users really value.

Analytic Tools