Userpilot

OCTOBER 20, 2023

If you want to gather both qualitative and quantitative data for your sentiment analysis, book a Userpilot demo today to see how! Sentiment analysis — also known as opinion mining — is used to analyze data that tells you how customers feel about your product or company. Get your free Userpilot demo today!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

FEBRUARY 16, 2022

Having an informed understanding of how to improve customer satisfaction in SaaS can help you stand out in the fast-growing software industry, but also build an unfair advantage among competitors. By simply listening to your customers, one can optimize user onboarding and engagement by acting on user sentimen t and feedback data.

Customer Satisfaction 92

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 92

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Appcues is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Appcues is the ideal choice for your Customer satisfaction needs. Let’s get started! – Sean W.,

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Chameleon is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Chameleon is the ideal choice for your Customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

DECEMBER 15, 2023

Looking for a good customer satisfaction tool and wondering which one of Pendo, Appcues, and Product Fruits is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

Userpilot

NOVEMBER 27, 2023

Looking for a good customer satisfaction tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

Userpilot

OCTOBER 30, 2023

Looking for a good customer satisfaction tool and wondering which one of UserGuiding, Userflow, and Stonly is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

Userpilot

APRIL 10, 2024

Investing in customer retention is cost-effective, reducing the need for constant new customer acquisition by nurturing existing relationships. Focusing on customer retention increases lifetime value by making loyal customers more receptive to upselling.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Customer Feedback User Testing 98

Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. But great documentation doesn’t happen by accident. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them.

Document 83

Document Analytic Tools Feedback Software User Testing 83

Userpilot

APRIL 22, 2024

TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. Offering end-user support is beneficial to your business because it helps enhance the customer’s experience, improve customer satisfaction , build product loyalty , and reduce churn.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Reporting Tools 86

Userpilot

APRIL 21, 2024

Here are some additional benefits of reducing your customer support load : Lower support costs – Dealing with piles of support requests and queries comes at a hefty cost. Drive customer satisfaction – When customers get help quicker, their satisfaction with your product goes up.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Customer Feedback 92

Userpilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. What should resource centers include? Jira’s resource center.

Feedback Software 88

Feedback Software Analytic Tools Research Software Data Visualization 88

Userpilot

APRIL 30, 2024

Why not book a Userpilot demo to see how you can unlock new opportunities to improve UX? Try Userpilot and Take Your User Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is user experience? The percentage of free users who convert into paid customers. Documentation used.

Customer Experience 52

Customer Experience Data Visualization Onboarding KPIs User Experience 52

Userpilot

APRIL 30, 2024

TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. The approach makes your company more customer-centric , improves customer satisfaction and retention , and gives you a competitive edge. A robust customer success strategy enables customers to get the most out of the product.

Feedback Software 94

Feedback Software Analytic Tools Product Research Data Visualization 94

Userpilot

JANUARY 11, 2024

Identify key metrics for satisfaction and engagement, and check to ensure you’re hitting your targets. Book a demo today to learn more! FinTech onboarding is the process of welcoming and acclimating new users to your financial technology (FinTech) product or service. Flagging missing documentation before submission.

Onboarding KPIs 96

Onboarding KPIs Customer Experience Feedback Software User Testing 96

Userpilot

APRIL 29, 2024

In-app help is an effective way for customer onboarding , and it has a lot of benefits. It helps you reduce the workload on your customer support agents, improve the in-app support experience, boost customer satisfaction, and drive adoption. Book a demo to get started! What is in-app help?

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Communications 52

Userpilot

DECEMBER 12, 2023

Regularly review and adjust the roadmap to reflect the changes in user needs and business goals. Book the demo! A UX roadmap is a strategic plan outlining the projected development of the user experience over time. Resolving these problems is a guaranteed way to make the user experience more enjoyable and satisfying.

Roadmap 90

Roadmap Customer Experience UX Product Research 90

Userpilot

APRIL 29, 2024

SaaS renewal best practices for driving free to paid conversions include: Create a personalized onboarding experience to retain trial users. Guide trial users towards key actions with checklists. Use interactive walkthroughs to drive customer success. Offer self-service support to improve customer satisfaction.

Feedback Software 77

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 77

Userpilot

FEBRUARY 22, 2024

TL;DR SaaS customer support is the process of assisting customers who use your product. Exceptional customer support boosts customer satisfaction and encourages customer loyalty. Userpilot helps you create impactful resource centers and deliver proactive customer service without writing any code.

Feedback Software 77

Feedback Software Analytic Tools Customer Feedback Customer Experience 77

Userpilot

JANUARY 15, 2024

Userpilot, Zendesk, and LiveAgent are the three best tools to consider when trying to improve the customer experience for those using your fintech products or services. Want to improve your fintech customer experience? Try Userpilot and book a demo today! What is the fintech customer experience?

Analytic Tools 76

Analytic Tools Feedback Software Reporting Tools Data Visualization 76

Userpilot

MARCH 14, 2024

Regularly gather user feedback via in-app surveys to understand their sentiment and identify areas for improvement. Book the demo to find out how you can use it for user journey optimization. That’s why you need to give them access to self-support resources that can be accessed 24/7 whenever the user comes across an issue.

Data Visualization 90

Data Visualization Customer Experience Customer Feedback User Testing 90

Userpilot

MARCH 4, 2024

Shorter conversion times can enhance user experience, increase customer satisfaction , boost revenue, improve efficiency, offer competitive advantages, and support scalability. Contextual tooltips : Trigger in-app guidance at the right time and at the right user based on user behavior.

Customer Experience 75

Customer Experience Feedback Software Analytic Tools User Testing 75

Userpilot

MARCH 29, 2024

Customer journey analytics informs the customer journey map, while customer journey mapping visualizes the customer experience. The benefits of customer journey analytics include improved customer experience, increased customer satisfaction , retention, and customer lifetime value.

Data Visualization 79

Data Visualization Analytic Tools Customer Feedback Customer Experience 79

Userpilot

JANUARY 20, 2024

Book the demo to see how it can help your team conduct RCA! This translates into fewer complaints and support tickets and overall higher customer satisfaction and retention. Document the RCA process Proper documentation is vital for effective root cause analysis, especially in complex SaaS products.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Userpilot

APRIL 26, 2024

To build in-app activations that enhance your product, boost retention, and see how your users interact with your tool in one single place, try Userpilot. Get a demo. Try Userpilot and Take Your Product Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is customer tracking software?

Data Visualization 87

Data Visualization Analytic Tools Reporting Tools Software Review 87

Userpilot

APRIL 10, 2024

Knowledge bases offer lots of benefits, including improved customer satisfaction , reduced load of customer support agents , and improved self-service support. Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets.

Feedback Software 81

Feedback Software Analytic Tools Research Software Data Visualization 81

Userpilot

FEBRUARY 19, 2024

Book the demo! Try Userpilot and Take Your Customer Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is the drop-off rate? The drop-off rate is the percentage of users who abandon a process or action before achieving a specific goal. How to calculate the drop-off rate?

Analytic Tools 90

Analytic Tools Data Visualization Onboarding KPIs User Testing 90

Userpilot

MARCH 21, 2024

Read on to find out the different types that make a customer profile, how you can create a customer profile template in 5 steps, and some customer profile examples. The Segmented Customer Profile Template combines multiple profiles, helping you visualize differences and similarities between different segments.

Data Visualization 96

Data Visualization User Testing Customer Experience Customer Feedback 96

Userpilot

JANUARY 8, 2024

Grammarly uses a demo document to show users how the tool works. Userpilot can help you implement customer onboarding best practices and deliver a seamless onboarding experience. Book a demo now to try it. Why is customer onboarding important? Design a fully customized resource center with Userpilot.

Feedback Software 85

Feedback Software Analytic Tools User Testing Customer Feedback 85

Userpilot

DECEMBER 22, 2023

Documentation helps ensure consistency across teams, facilitates staff onboarding , and helps you improve research processes. To see how Userpilot can help you democratize user research in your company, book the demo! What is user research democratization? For example, you may want to gauge the overall user satisfaction.

Data Visualization 87

Data Visualization Research Software User Testing Product Research 87

Userpilot

JANUARY 22, 2024

This means collecting feedback data to measure customer satisfaction. It also means constantly tracking and analyzing KPIs and customer behavior data. To learn more, book a demo today! Ensure your sales and marketing teams work cohesively towards the same objectives, from lead generation to customer satisfaction.

Feedback Software 91

Feedback Software Research Software Analytic Tools Product Research 91

Userpilot

NOVEMBER 28, 2023

Gauges customer satisfaction and loyalty by asking users how likely they are to recommend your product to a friend or colleague. Demo bookings. The number of people who are interested in your product or service enough to schedule a demo. Documented customer queries, issues, or needs related to your product.

Analytic Tools 86

Analytic Tools Research Software Feedback Software Data Visualization 86

Userpilot

FEBRUARY 14, 2024

You can also leverage the Salesforce data to segment users more accurately and analyze their behavior using Userpilots analytics features. To find out more about the capabilities of the integration and how to set it up, get the demo! Userpilot is one of the best customer engagement software solutions.

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Customer Experience 86

Userpilot

MAY 22, 2023

A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. You should use it to meet and exceed customer expectations to increase customer satisfaction and retention and boost revenue growth. What is a customer experience (CX) strategy? Let’s start!

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Product Research 74

Userpilot

APRIL 28, 2023

A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. It saves time and resources and improves customer satisfaction by providing self-service support to customers. Product documentation helps your customers understand how your product works.

Analytic Tools 71

Analytic Tools Feedback Software Research Software Data Visualization 71

Userpilot

JULY 9, 2023

To see how Userpilot can help you improve your product usability and user experience, book the demo! How do usability and user experience differ? Usability is an important part of user experience. Product usability refers to how easy it is for customers to use the product to achieve their goals.

User Testing 76

User Testing Product Research Customer Experience User Experience 76

Userpilot

OCTOBER 27, 2023

Even though product demos or presentations may be the best way to explain the product, offer users other ways to experience the value like interactive demos. Another way to gather insights on how to improve the product is by collecting user feedback through in-app surveys.

Feedback Software 93

Feedback Software Embedded Analytics Analytic Tools Enterprise 93