Userpilot

MARCH 17, 2023

In this article, we’ll learn more about customer needs, conducting customer needs analysis, and how to gain insights from it with a tool. TL;DR Customer needs are the reasons why someone is motivated to buy. Book a demo to learn more! What are customer needs and wants? Userpilot NPS dashboard.

Data Visualization 96

Data Visualization Customer Feedback User Friction User Testing 96

Userpilot

MAY 22, 2023

A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. You should use it to meet and exceed customer expectations to increase customer satisfaction and retention and boost revenue growth. What is a customer experience (CX) strategy? Let’s start!

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Product Research 81

Userpilot

OCTOBER 27, 2023

Even though product demos or presentations may be the best way to explain the product, offer users other ways to experience the value like interactive demos. Another way to gather insights on how to improve the product is by collecting user feedback through in-app surveys. How do you find friction points ?

Feedback Software 99

Feedback Software Embedded Analytics Analytic Tools Enterprise 99

Userpilot

MARCH 31, 2023

The 6 key customer churn metrics are customer retention rate, customer churn rate, Net Promoter Score , customer health score, customer satisfaction score, and customer engagement rate. What metrics should you track for customer attrition analysis? Track in-app user engagement.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Feedback 97

Userpilot

JUNE 26, 2023

Customer feedback helps SaaS companies personalize the customer experience and identify pain points and needs as well as factors contributing to customer success. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty. What is a customer feedback system?

Feedback Software 89

Feedback Software Analytic Tools Research Software Customer Feedback 89

Userpilot

JUNE 22, 2023

Implement onboarding checklists to drive users to the activation point. Use interactive walkthroughs and trigger contextual tooltips to offer customers step-by-step and relevant guidance. Measure customer satisfaction by triggering contextual surveys during onboarding. What is customer churn?

Data Visualization 90

Data Visualization Feedback Software Analytic Tools Customer Experience 90

Userpilot

JULY 9, 2023

To see how Userpilot can help you improve your product usability and user experience, book the demo! How do usability and user experience differ? Usability is an important part of user experience. Product usability refers to how easy it is for customers to use the product to achieve their goals.

User Testing 82

User Testing Product Research Customer Experience User Experience 82

Userpilot

APRIL 9, 2024

Excelling as an all-in-one customer onboarding solution, Userpilot offers interactive onboarding flows, UI patterns , and analytics without the need for coding, making it ideal for web applications but not for mobile apps. Book the demo to find out more! Path analysis – to map out user actions at different journey stages.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

MARCH 27, 2024

Collecting navigation feedback with surveys to refine and improve secondary navigation based on user insights. If you need to improve your platform's usability and user engagement, why not book a Userpilot demo to see how you can implement your navigation strategy? Customizing in-app tooltips with Userpilot.

Feedback Software 101

Feedback Software Research Software Data Visualization Product Research 101

Userpilot

JANUARY 16, 2024

Book a demo today to begin! You can also use it to craft engaging blog posts, write simplified product documentation, etc. In this example, we fed ChatGPT with a product requirements document (PRD) and asked it to craft relevant user stories from the document. ChatGPT creates user stories for features in a PRD.

ChatGPT 95

ChatGPT Data Visualization Onboarding KPIs Research Software 95

Userpilot

NOVEMBER 21, 2023

To further improve the new feature, collect user feedback via in-app surveys. If you want to see how Userpilot can help you orchestrate your product launches, book the demo! Serves as documentation for the launch process, making it easier for teams to replicate successful launches. What is a product launch checklist?

Product launches 91

Product launches User Testing Product Research Analytic Tools 91

Userpilot

OCTOBER 17, 2023

Mixpanel, which excels at tracking complex behavioral metrics to clearly show how users interact with your product. Since you need the right tools to follow a customer insights strategy. Why not book a Userpilot demo to see how you can upgrade your customer research game? What are customer insights?

Data Visualization 88

Data Visualization Analytic Tools Research Software Feedback Software 88

Userpilot

JULY 11, 2022

The most effective way to provide proactive support is to design an in-app resource center containing all the information and documentation your customers may need along the way. Your customers will be able to get answers to their questions on-demand and won’t have to depend on your support team. Get a demo to get started!

Reporting Tools 98

Reporting Tools Feedback Software Customer Experience User Testing 98

Userpilot

MARCH 3, 2022

Good knowledge bases share common attributes: they help users find their own answers, they have strong search functionality, they are user-friendly, and offer multiple types of resources. Knowledge bases typically contain a range of resources: detailed product documentation, interactive guides, and product update notes.

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Customer Experience 95

Userpilot

FEBRUARY 6, 2023

Analyze inputs to see what customers are asking about the most. Userpilot can help you collect actionable analytics and improve user engagement. Book a demo today to get actionable insights! For example, after surveying customers, you may find that the customer satisfaction score for a specific feature is low.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Feedback 97

Userpilot

APRIL 7, 2023

Keywords with higher search volumes indicate greater popularity and customer interest. User Persona Canvas The user persona canvas is a document that represents your customers’ goals, problems, desires, emotions, jobs to be done, etc. Customizing product-market fit (PMF) survey with Userpilot.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Research Software 92

Userpilot

MARCH 17, 2022

Friction and perceived complexity are major reasons that users in the early journey stage churn. If you onboard these types of customers properly, and train them, you won’t lose them. It helps users get support faster which in turn, improves customer satisfaction. Book a Demo today.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105

Userpilot

FEBRUARY 16, 2022

Having an informed understanding of how to improve customer satisfaction in SaaS can help you stand out in the fast-growing software industry, but also build an unfair advantage among competitors. By simply listening to your customers, one can optimize user onboarding and engagement by acting on user sentimen t and feedback data.

Customer Satisfaction 96

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 96

Userpilot

OCTOBER 26, 2023

Calendly, Notion, ClearCalcs, Userpilot, and Zapier successfully implemented a range of growth strategies to expand their customer base and market share. To see how Userpilot helps SaaS companies grow, book the demo! Collect and act on customer feedback continuously Collecting user feedback religiously has a number of benefits.

Feedback Software 99

Feedback Software Analytic Tools Research Software Data Visualization 99

Userpilot

MARCH 31, 2023

Churn rate: This metric refers to the percentage of users who stop using a SaaS product over a specific period. It helps you better understand customer satisfaction and identify areas for improvement. You can bring all your metrics and KPIs into one place with an analytics dashboard.

Data Visualization 94

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 94

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your customer satisfaction needs. Let’s get started!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

Userpilot

APRIL 29, 2022

Solve customer queries. Once you have formed strong relationships with customers, they are getting back to you with new product ideas and important queries to implement. Your task is to document every request and convey it to the product team for further assessment and development. Create a loyal customer base.

Feedback Software 91

Feedback Software Analytic Tools Data Visualization Reporting Tools 91

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Analytic Tools Embedded Analytics 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

MARCH 25, 2024

Userpilot is a product growth platform with analytics, feedback, and user engagement features, which make it a perfect tool for creating product tours. Book the demo to find out more! Try Userpilot and Take Your Onboarding Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What are product tours?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

APRIL 22, 2024

TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. Offering end-user support is beneficial to your business because it helps enhance the customer’s experience, improve customer satisfaction , build product loyalty , and reduce churn.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Reporting Tools 93

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Chameleon is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Chameleon is the ideal choice for your Customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

MAY 7, 2024

You should track customer metrics over time to determine your VoC program’s success, some include: Net Promoter Score. Customer satisfaction score. Customer effort score. Get a demo today to see how you can collect user feedback, analyze the data, and take in-app action to drive product-led growth with Userpilot!

Product Research 85

Product Research Data Visualization User Testing Customer Feedback 85

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Appcues is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Appcues is the ideal choice for your Customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

DECEMBER 15, 2023

Looking for a good customer satisfaction tool and wondering which one of Pendo, Appcues, and Product Fruits is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

Userpilot

NOVEMBER 27, 2023

Looking for a good customer satisfaction tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

Userpilot

OCTOBER 30, 2023

Looking for a good customer satisfaction tool and wondering which one of UserGuiding, Userflow, and Stonly is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

Userpilot

APRIL 23, 2021

Kontentino is a user-friendly social media scheduling tool, primarily build for social media agencies as it’s tailored for effective agency-client collaboration. All in one dashboard. Let’s look into what user personas do these tools cater to. SaaS User Persona Example – Userpilot: Product Manager.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

APRIL 20, 2021

Engagement analytics data is the data that tracks how a customer interacts with your brand across all touchpoints of the customer journey. Examples of engagement data: page views demo requests emails opened buttons clicked social shares support tickets opened. Is that feature important for every user that uses your product?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software User Testing 98

Userpilot

APRIL 7, 2022

Use story mapping before designing and coding the final solution to visualize potential user flow and put brainstormed ideas on paper. Get a demo and see how! how many times the user clicks on the button. how fast do users get to an “Aha! User feedback widget tools. What is UX analytics? Why not start now?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52