Userpilot

DECEMBER 19, 2022

However, getting the attention of your target customers with B2B marketing strategies is a lot harder. This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level! What is B2B marketing?

B2B 105

B2B User Testing Research Software Analytic Tools 105

Userpilot

APRIL 22, 2024

Use progressive disclosure to avoid overwhelming users. Offering personalized demos to show the product’s value and encourage deeper engagement. Implementing an onboarding checklist to help users progress through the customer journey. Introducing secondary features to exceed expectations and customer satisfaction.

Analytic Tools 85

Analytic Tools Feedback Software Research Software Customer Experience 85

The Product Coalition

JANUARY 27, 2024

There’s a clear distinction between technical and business-oriented roles, as well as between those focused on B2C and B2B markets. Personalised demos to educate and persuade customers. Negotiable or custom pricing. Sales and marketing efforts as the primary drivers for customer acquisition and revenue.

Feedback Software 132

Feedback Software Analytic Tools Onboarding KPIs B2B 132

Userpilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. What is Pendo?

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Reporting Tools 93

Userpilot

OCTOBER 4, 2022

Some examples of attitudinal UX KPIs are Feature Adoption Rate , Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), System Usability Scale (SUS), and Customer Retention Rate. UX metrics help measure user experience and assess how well users are connecting with your products using UX metrics.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Data Visualization 105

Userpilot

APRIL 10, 2024

Knowledge bases offer lots of benefits, including improved customer satisfaction , reduced load of customer support agents , and improved self-service support. Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets.

Feedback Software 95

Feedback Software Analytic Tools Research Software Data Visualization 95

Userpilot

OCTOBER 24, 2022

When used at regular intervals, it helps you understand how satisfaction and loyalty change throughout their customer journey. Calculate your Net Promoter Score and measure customer loyalty. Here are some key NPS software features shared by most tools in the market. Customized survey settings. NPS Survey Design.

Feedback Software 98

Feedback Software Analytic Tools Research Software Software Review 98

Userpilot

NOVEMBER 16, 2022

B2B marketing automation helps businesses grow faster, while not breaking the bank. How do you effectively implement B2B marketing automation into your existing product marketing activities? In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams.

Feedback Software 98

Feedback Software Analytic Tools B2B Embedded Analytics 98

Userpilot

AUGUST 15, 2022

Micro goals vs macro goals in product marketing: Have you ever wondered what the difference is and how can you use both to achieve customer success and product growth ? As a product marketing manager, you need to set goals that would guide and motivate you and your team members. What is a macro goal in product marketing?

Product Marketing 97

Product Marketing Feedback Software User Testing Marketing 97

Userpilot

MARCH 29, 2024

Are conversion funnel leaks sabotaging your product and marketing efforts while leaving money on the table? This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. The conversion rate typically decreases as users go deeper into the sales process. Poor product-market fit.

Data Visualization 104

Data Visualization User Testing Analytic Tools Feedback Software 104

Userpilot

APRIL 9, 2024

What are the best onboarding platforms available on the market in 2024? Do you need it to support customer or employee onboarding processes? Known for its code-free onboarding flow creation, Appcues enables personalized in-app experiences focusing on user engagement and retention. Book the demo to find out more!

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

SEPTEMBER 15, 2022

SaaS companies use CI data to derive insights into unmet customer needs and take action to improve customer satisfaction. Internal CI can be generated by any customer interaction inside the app (e.g., customer feedback, feature usage). Use Userpilot to collect internal CI data to improve customer retention.

Feedback Software 98

Feedback Software Research Software Analytic Tools Data Visualization 98

Usersnap

FEBRUARY 14, 2023

Whether you’re still validating your SaaS product idea or launching a new feature to an existing product line, thinking about your Go-To-Market Strategy is always relevant. In fact, iterating your strategy and improving each feature Go-To-Market plan as you grow and receive customer feedback is even more important.

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Userpilot

JANUARY 19, 2023

Quantitative metrics help SaaS companies measure key performance indicators (KPIs) , improve customer satisfaction , and boost revenue. Even though they are harder to measure and are from a smaller sample size, they help you understand customer perception of your product and how effective your sales and marketing strategies are.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 98

Userpilot

JANUARY 17, 2022

Looking for the best NPS surveys software to help you understand customer sentiment and improve customer loyalty with just one simple survey? Every business has its own unique needs and goals when it comes to collecting user satisfaction data. Get a Userpilot Demo and learn more. You’re in the right place.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Software Review 98

Userpilot

JULY 31, 2023

Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging. Zendesk stands out as a top customer service platform for enterprise companies, providing omnichannel communication and customizable automation features. To see how Userpilot could replace Intercom, book the demo!

Analytic Tools 94

Analytic Tools Feedback Software Reporting Tools Data Visualization 94

Userpilot

JULY 24, 2023

The Zoho Analytics integration allows you to analyze your customer service activity to evaluate agent performance and track customer satisfaction. Chatdesk Trends automatically tags and identifies patterns in customer feedback from different channels. What are Zendesk integrations?

Embedded Analytics 91

Embedded Analytics Data Visualization Analytic Tools Feedback Software 91

Userpilot

JANUARY 22, 2024

In SaaS, the low-touch and hybrid models are more popular, while enterprise software – very high-touch, so consider your industry when choosing the model. The choice should also reflect customer preferences. Want to see how Userpilot can help you execute your customer success model? Book the demo!

Analytic Tools 95

Analytic Tools Feedback Software User Testing Customer Feedback 95

Userpilot

SEPTEMBER 25, 2023

It’s a popular strategy in the enterprise software space. Even the most successful ones have sales teams to close deals with high-value customers. A successful PLG motion allows organizations to reduce customer acquisition and support costs while continuously driving growth by leveraging WOM , product virality , and referral schemes.

Analytic Tools 101

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 101

Userpilot

AUGUST 15, 2022

Today’s businesses use numerous sentiment analysis tools to figure out the different emotions that customers go through while exploring your products and services. Without enough sentiment data, you can’t understand how your customers feel. What are the benefits of customer sentiment analysis?

Feedback Software 98

Feedback Software Data Visualization Analytic Tools User Testing 98

Userpilot

FEBRUARY 6, 2023

It’s especially helpful for marketing and sales campaigns. Analyze inputs to see what customers are asking about the most. Userpilot can help you collect actionable analytics and improve user engagement. Book a demo today to get actionable insights! To start, you can track product usage data with click tracking.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

DECEMBER 21, 2022

Key product metrics to track and optimize include Customer Acquisition Cost, Number of Active Users, Time to Value , Feature Usage Rate , Net Promoter Score , Customer Lifetime Value , Customer Retention Rate , Churn Rate, Customer Satisfaction Score, and Monthly Recurring Revenue. Retention Rate.

Analytic Tools 98

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 98

Userpilot

OCTOBER 17, 2023

Collecting customer insights is essential to answer important questions about your users and how your product fits their needs. There are nine types of customer insights you can collect, and they include: Market research data to identify gaps, competitive advantages, growth areas , and, most importantly, the needs of your customers.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Research Software 95

Userpilot

JUNE 2, 2023

Measuring your adoption rates will give you insights to boost free-to-paid conversion, retain more users, and turn customers into advocates. Book a demo to learn more today ! Another thing to know is that activation points can vary depending on the user persona and the job to be done. Calculating customer satisfaction.

Onboarding KPIs 93

Onboarding KPIs Analytic Tools Customer Experience Product Research 93

Userpilot

JANUARY 23, 2024

Product positioning strategies are not only a marketing tactic but a survival strategy. In this article, we’ll go over product positioning definitions and their types, then go over our process for creating a product positioning strategy that gets positive user feedback. Pricing-based positioning which emphasizes competitive pricing.

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

Userpilot

JULY 29, 2021

By engaging with your customer across multiple communication channels (in-app experiences, live chat, self-service support, etc) your goal is to create a seamless experience that leads towards increased user satisfaction and ultimately, customer retention. Get a demo now! Get a demo and see how to do it right.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

FEBRUARY 26, 2023

However, with so many analytics tools available in the market, is Mixpanel the best option for your business? A/B testing in Mixpanel helps you track user interactions to determine which version of a feature or product works best. Its easy integrations with other marketing tools allow you to track marketing data more efficiently.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Software Review 97

Userpilot

FEBRUARY 4, 2022

SaaS sales can be broken down into three models: self-service, transactional, and enterprise. SaaS sales compensation tends to be higher when targeting enterprise customers since it takes longer to close deals and each contract brings in more annual recurring revenue ARR for the company. The enterprise model.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Userpilot

JUNE 29, 2022

You can also use gathered data to create personalized in-app experiences for customer segments, therefore, increasing customer satisfaction. Some of the best customer segmentation tools in the market are Userpilot, Baremetrics, Heap, Kissmetrics, Segment, Amplitude, Mixpanel, Piwik PRO, Reveal, and Google Analytics.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Reporting Tools 98

Userpilot

SEPTEMBER 28, 2022

Tracking product management metrics helps you improve your product, identify and remove friction in the user journey, and make data-driven decisions. A successful product needs to have a great product-market fit, be engaging, and have high retention rates. Customer Acquisition Cost (CAC). Customer Lifetime Value (CLV).

Onboarding KPIs 87

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 87

Userpilot

OCTOBER 26, 2023

TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Market Development involves selling existing products to new markets. Market Penetration focuses on selling more existing products within the current market.

Feedback Software 104

Feedback Software Analytic Tools Research Software Data Visualization 104

Userpilot

NOVEMBER 19, 2022

Customer service KPIs measure the performance of customer service teams and customer support management. You should track customer service KPIs to measure the performance of your support teams, improve customer satisfaction, and boost customer retention and loyalty. Improve customer satisfaction.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? Book the demo! Thanks to them, you can track user satisfaction levels over time and identify ways to improve the onboarding process or the product itself. G2 rating: 4.4

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

OCTOBER 31, 2023

across the customer journey. Book a demo now to learn more. What is user experience analytics? User experience analytics, often abbreviated as UX analytics, is the process of collecting, analyzing, and interpreting customer data to gain insights into how they interact with your platform. Hotjar dashboard.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

OCTOBER 31, 2022

In today’s article, we’ll be covering various product engagement metrics, five effective strategies to boost user engagement, and two of the best product analytics tools in the market. Product engagement refers to the extent of interaction users have with your product. Customer Segmentation. Ready to get started?

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Strategy Customer Experience 98

Gainsight

AUGUST 24, 2021

When customers have seamless experiences from marketing to sales and on to delivery? One powerful way to inspire, inform, and motivate your organization to reach this next level of customer satisfaction is with deeper integration of sales staff with your organization’s customer success program.

Data Visualization 52

Data Visualization Reporting Tools User Friction Feedback Software 52

Userpilot

MARCH 17, 2022

Friction and perceived complexity are major reasons that users in the early journey stage churn. If you onboard these types of customers properly, and train them, you won’t lose them. It helps users get support faster which in turn, improves customer satisfaction. Book a Demo today.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105