Userpilot

OCTOBER 9, 2023

Considering a product pilot to gather feedback on your recent innovation? TL;DR A pilot is a test release of a product or feature to a select group of users, designed to gather feedback and validate assumptions. Whether you had a desired outcome or not, document the lessons learned and make changes moving forward.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization User Testing 105

Userpilot

MARCH 29, 2022

One of the latest buzzwords in the SaaS circles is the ‘Product-led growth’ strategy. Several SaaS experts are raving about this ‘go-to-strategy’ that promises to boost customer engagement and satisfaction by making the ‘product’ the hero of everything the organization does.

Feedback Software 98

Feedback Software Onboarding KPIs User Testing Strategy 98

Userpilot

NOVEMBER 23, 2023

The outcome-based roadmap focuses on delivering value to customers instead of obsessing about building specific features. Many companies lack differentiation strategies and drive product development by copying competitors. As companies scale, they often cannot satisfy customer needs equally well. What are the most acute ones?

Feedback Software 105

Feedback Software Analytic Tools Product Research User Testing 105

Userpilot

APRIL 1, 2022

What does the SaaS product localization process involve? How do you develop and implement a SaaS localization strategy? Product localization makes the product accessible to users in foreign markets with different languages and cultures. Payment system localization ensures local users can use payment methods they are used to.

Research Software 98

Research Software Feedback Software User Testing Product Research 98

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Intercom, Inc.

DECEMBER 6, 2022

Whether we’re creating tools that improve personalization or strengthening our privacy and security, Intercom has always been committed to bringing a personal touch to every change we make to our product. Supporting the exchange of PDF documents on WhatsApp to save customers from having to switch channels to share necessary information.

Artificial Inteligence 129

Artificial Inteligence Feedback Software Data Visualization Customer Experience 129

Userpilot

NOVEMBER 21, 2023

New feature or product enhancement checklist: Gather ideas for new features and improvements from customer requests and feedback. Prioritize ideas to select the ones with the greatest potential to improve the lives of your customers. To evaluate your in-app messages, use flow analytics. What is a product launch checklist?

Product launches 104

Product launches User Testing Product Research Analytic Tools 104

Userpilot

NOVEMBER 3, 2022

Read on and see the amazing ways a knowledge base can help you drive customer satisfaction and retention. A knowledge base is a self-serve repository of information about a product, service, or specific topics, created to guide users effectively. Put user-friendliness first: Don’t get too creative and complicate the UX design.

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Data Visualization 98

Sachin Rekhi

AUGUST 6, 2015

The customer development and lean startup methodologies evangelized by Steve Blank and Eric Ries brought us a better approach that favored experimentation over elaborate planning, customer feedback over intuition, and iterative design over traditional “big design up front” development. Target Audience. Problem You're Solving.

User Testing 118

User Testing Document Product Marketing Marketing 118

Usersnap

JUNE 27, 2023

Moreover, we’ll introduce you to the powerhouse tool, Usersnap, designed to streamline and elevate your beta testing process to new heights. Understanding the beta testing process Beta testing is a critical phase in product development , where a chosen user group is granted access to a nearly completed product.

User Testing 52

User Testing Data Visualization Product Research Customer Feedback 52

Roman Pichler

JANUARY 8, 2019

A digital product is commonly redeveloped for two reasons: It has accumulated too much technical debt or its technologies are outdated, but the product is still needed—be it to generate revenue, support other revenue-generating products, or automate business processes and increase productivity.

Product Research 218

Product Research Customer Experience User Testing Analytic Tools 218

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. Why should SaaS companies go for the value-based growth strategy?

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Userpilot

FEBRUARY 22, 2024

Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. It powers your customer relationships, enabling you to build lasting connections with customers. This article examines how to create an exceptional customer support strategy.

Feedback Software 102

Feedback Software Analytic Tools Customer Feedback Customer Experience 102

ProductPlan

AUGUST 23, 2022

Customers will use your product on deafening factory floors or in the hushed cubicle farms of law firms, or in sweaty spin classes. Your product will integrate with accounting software, CRMs, and inventory systems. The product team can carry that empathy forward, better aware and informed of what matters to customers.

User Testing 52

User Testing Research Software Feedback Software Product Management 52

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Setting and tracking customer service communication metrics.

Customer Communications 97

Customer Communications Feedback Software Research Software Analytic Tools 97

Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? SaaS is evolving and users today expect more value, more quickly, with less effort than ever before. If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

AUGUST 15, 2023

TL;DR A product launch plan is typically a document outlining the steps in bringing a new product to market, typically containing three key phases: pre-launch, the launch itself, and post-launch. This is all about ensuring you launch in several places at once rather than relying on one platform. Ready to get started?

Feedback Software 97

Feedback Software Research Software Analytic Tools Product launches 97

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

The Product Guy

JUNE 18, 2020

The objective is to receive feedback and prioritize it internally against (1) company objectives (2)customer pains/experience (3) Quarterly Product OKRs and ship out solutions. . A feedback loop is: part of a system in which some portion (or all) of the system’s output is used as input for future operations.

Product Research 165

Product Research Feedback Loop Feedback Software User Testing 165

UX Studio: Product Management

MARCH 19, 2021

This is a well-documented framework that is built on the relationship between customer problems and feature ideas. It can be an ideal way to rank feature ideas higher if they assumptively satisfy more than one customer problem and/or if they satisfy heavier problems. We can weigh in customer problems. Opportunity scoring.

Product Research 109

Product Research User Testing Development Customer Experience 109

Userpilot

JUNE 27, 2023

We understand that choosing the right platform can be challenging, and traditional review sites may not provide sufficient information. That’s why we’ve created an in-depth comparison of these three tools, covering user onboarding , product analytics, user feedback, and NPS. What is HelpScout best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JUNE 27, 2023

Choosing the right product growth platform for your SaaS is a real challenge. Review sites don’t always help – so we decided to provide you with a more in-depth comparison of the three tools, going into details about features, use cases, and the main pros & cons. Let’s dive straight in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 27, 2023

Is Walkme or Spekit the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? The tool you choose should help you accomplish your goals by providing the functionality you need. Looking for the best tool for customer feedback?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 23, 2023

Is Whatfix or Walkme the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Looking for the best tool for customer feedback?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 27, 2023

Is Walkme or Userlane the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Looking for the best tool for customer feedback?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

JANUARY 16, 2024

How do you go about onboarding clients to drive your SaaS success? You can help users discover the key features to reduce the time to value with an interactive walkthrough or an onboarding checklist. Triggering celebratory messages when users achieve a milestone keeps them engaged. What is new client onboarding?

Analytic Tools 101

Analytic Tools Data Visualization Feedback Software User Testing 101

Userpilot

MARCH 24, 2023

Which is the most worthwhile tool for creating interactive user guides – Whatfix or Spekit? Alternatively, is there another in-app onboarding software that surpasses these two options? Selecting a tool can be risky, and the abundance of no-code tools available in the market just adds to the confusion.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

JANUARY 9, 2023

We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. Product personas are fictional characters that represent real users. Customer and market research that goes into building product personas also drives feature development.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

FEBRUARY 27, 2023

Is Walkme or Apty the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Looking for the best tool for customer feedback?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

Appcues or Walkme – which is the best tool for customer feedback? And are there any in-app onboarding software alternatives that might fit your needs better? With so many different customer feedback tools on review sites, it’s a bit tricky to really choose one.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 22, 2023

Which is the ideal tool for developing interactive user guides – Whatfix or WalkMe? Or is there another in-app onboarding tool better than the two? It can be challenging to choose the right no-code tool with so many options available at your disposal. However, not all tools are the same.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MARCH 14, 2023

Or is there a better user onboarding software that’ll get the job done seamlessly? Choosing the right software is a challenging decision. Select the wrong tool, and you can find yourself stuck in an expensive plan. Not all tools help you easily create interactive user guides.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MAY 30, 2023

We understand that selecting the perfect product growth platform for your SaaS can be a daunting task. That’s why we’re here to offer you an in-depth comparison of these three tools, providing detailed information about their features, use cases, and the primary pros and cons associated with each.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

MAY 27, 2023

We know that choosing the best product adoption platform for your SaaS is difficult. So we decided to write a more in-depth comparison of the three tools – going into more detail about the tools’ features, use cases, pros, and cons – than what you’ll find on review sites. Let’s dig in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MARCH 15, 2023

Is Appcues or Spekit the best tool for interactive user guides? And is there a better in-app onboarding software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Looking for the best tool for interactive user guides?

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MARCH 24, 2023

Which tool is superior for creating interactive user guides – WalkMe or Userlane? Alternatively, is there another onboarding software that can accomplish the task more smoothly? Choosing the appropriate software can be a difficult decision with so many options available. Let’s begin. Search no more!

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MAY 27, 2023

Choosing the right product growth (or digital adoption) platform for your SaaS is no mean feat. So we decided to write a more in-depth comparison of the three tools. Since Walkme is mainly used for employee onboarding, it’s not the best choice if you are looking for tools that help onboard your new users.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52