Userpilot

SEPTEMBER 4, 2023

In today's PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. Refine based on insights.

Data Visualization 98

Data Visualization User Testing Analytic Tools Customer Feedback 98

Pragmatic Marketing

JANUARY 17, 2017

We’ve all heard about “strategic” product roadmaps. A roadmap is a plan for your strategy that maps out the direction of your product. Ideally, it’s a high-level visual summary that helps product managers get everyone on the same page. And it has to tie back to the strategy of the company. By Jim Semick.

Roadmap 70

Roadmap Strategy Vision Customer Experience 70

Gainsight

APRIL 10, 2023

By Harshi Banka, Senior Director of Strategy, Digital Customer Success The last few months have been rough for SaaS businesses with multiple headwinds including the economic downturn, rising inflation, and decreasing investments. This is where digital customer success (DCS) comes in. What Is Digital Customer Success?

Data Visualization 59

Data Visualization Analytic Tools Customer Experience Research Software 59

Userpilot

SEPTEMBER 4, 2023

In today’s PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. Refine based on insights.

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

CardBoard

AUGUST 18, 2023

We’ll dive into the world of product metrics, explore examples of product quality metrics, discuss how to measure product value, and differentiate between product metrics and growth metrics. What Are Product Metrics? They help you answer questions like, “How is our user base growing?”

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Customer Feedback 52

ProductPlan

FEBRUARY 18, 2020

The truth is product metrics are affecting product managers’ happiness. Product Metrics are Affecting Your Happiness. What happens when hitting those metrics comes at the expense of the ideal product experience and user satisfaction? Let’s explore this common conundrum some product managers must face.

Customer Experience 59

Customer Experience Product Research Customer Satisfaction Reporting Tools 59

Imaginary Cloud - Design

SEPTEMBER 1, 2022

Web development strategies for successful redesigns. An outstanding audit will identify even the slightly less-than-perfect features of a product and discover potential issues that might slow and damage performance. This process can lead to higher customer satisfaction, engagement rate, and conversions. Why redesign?

Reporting Tools 52

Reporting Tools Research Software Data Visualization Feedback Software 52