Userpilot

FEBRUARY 21, 2023

There are four metrics to measure user adoption: user activation rate , feature adoption rate , product stickiness , and net promoter score (NPS). Here are four steps for building a user adoption strategy: Do customer research and create user personas. Lay out a customer journey map.

Analytic Tools 82

Analytic Tools Feedback Software Research Software Data Visualization 82

Userpilot

NOVEMBER 28, 2022

What’s worse, there’s no one-size-fits-all approach—you’ll often find yourself needing multiple service channels. So, having an interactive guide in your arsenal is a no-brainer because it helps to drive better user satisfaction while keeping costs low. It’s a good way to reduce customer wait time.

Feedback Software 94

Feedback Software Customer Experience Analytic Tools Embedded Analytics 94

Userpilot

FEBRUARY 21, 2023

There are four metrics to measure user adoption: user activation rate , feature adoption rate , product stickiness , and net promoter score (NPS). Here are four steps for building a user adoption strategy: Do customer research and create user personas. Lay out a customer journey map.

Analytic Tools 67

Analytic Tools Feedback Software Research Software Data Visualization 67

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

Analytic Tools 82

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 82

Userpilot

OCTOBER 26, 2023

TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Diversification is a strategy involving entry into unrelated markets or industries, often through new lines of business or partnerships. The Ansoff Matrix of Growth Strategies.

Feedback Software 97

Feedback Software Analytic Tools Research Software Data Visualization 97

Userpilot

JULY 20, 2023

Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. But you can turn all that around with the right strategies. Weak customer relationships (resulting from not listening through regular customer feedback surveys ).

Customer Experience 86

Customer Experience Feedback Software Analytic Tools Data Visualization 86

Userpilot

NOVEMBER 16, 2022

12 effective ways to grow your business using marketing automation strategies. TLDR; B2B marketing automation involves designing automated workflows that will trigger at the right time to replace manual marketing tasks and retain customers. Free up your support team and save costs by automating customer support.

Feedback Software 95

Feedback Software Analytic Tools B2B Embedded Analytics 95

Userpilot

SEPTEMBER 12, 2022

Investing in customer delight is a great business strategy to: Engage customers until they become loyal promoters. Increase customer lifetime value. But what does it even mean to delight customers? And how is it different from satisfaction? Offer dedicated help to your unhappy customers.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience User Testing 96

Userpilot

SEPTEMBER 21, 2022

Collecting feedback data provides users with different ways to share their thoughts about your product. Gather feedback on product user satisfaction so you can find ways to improve customer loyalty. Types of feedback forms (read more for examples and templates): Customer forms for understanding your user persona.

Feedback Software 91

Feedback Software User Testing Customer Feedback Analytic Tools 91

Userpilot

NOVEMBER 27, 2023

Both metrics are important to track if you want to implement a successful product retention strategy. Here are some strategies to reduce churn and improve retention: Use secondary onboarding to guide existing customers and remove friction for them when interacting with new features. Image Source: ExplodingTopics.

Product Research 81

Product Research Data Visualization Feedback Software Analytic Tools 81

Userpilot

APRIL 6, 2023

Six examples of contextual in-app feedback include: Triggering an in-app survey after the first-time user experience to identify where users are experiencing friction early and fix it. Adding a bug report widget so users can give you information about what type of bugs they’ve experienced. Example of an NPS survey.

Feedback Software 76

Feedback Software Analytic Tools Research Software Data Visualization 76

Userpilot

MAY 14, 2023

You can use surveys like CSAT , CES , and NPS surveys are used to collect customer feedback from each user segment in-app. Feedback widgets allow you to get feedback passively on topics like feature requests and prompt smiley face surveys to measure customer satisfaction. Create NPS surveys with Userpilot.

Feedback Software 91

Feedback Software User Testing Customer Feedback Analytic Tools 91

Userpilot

DECEMBER 3, 2022

The goal of CLM is to maximize customer engagement , satisfaction, and retention. Customer lifecycle management vs. customer relationship management. Both entities help businesses foster customer relationships, increase customer satisfaction , and ensure recurring profits. Here’s how.

Feedback Software 94

Feedback Software Analytic Tools Data Visualization Customer Feedback 94

Userpilot

JANUARY 9, 2023

What personalized customer retention strategies are open to you? What tools can help you personalize the customer experience? Customer retention marketing is any marketing that aims to keep both new and current customers happy. Personalization strategies help improve customer value and boost loyal customers.

Feedback Software 91

Feedback Software Analytic Tools Research Software Customer Experience 91

Userpilot

NOVEMBER 20, 2022

Provide in-app guidance in the form of subtle hints, tooltips , or other in-app messages where users need it. Leverage AI-generated video tutorials to engage users inside your app without spending a lot of resources. Offer self-service support with an in-app resource center to allow customers to find instant help.

Customer Experience 97

Customer Experience Feedback Software Analytic Tools User Testing 97

Userpilot

NOVEMBER 30, 2023

To recruit research participants, reach out to your existing users or tap into the pool of participants that your analytics tool may offer. This includes data from your analytics tools (e.g. trends or funnel analysis ), customer feedback, or session recordings. User behavior data analytics in Userpilot.

Product Research 87

Product Research User Testing Research Software Data Visualization 87

Userpilot

APRIL 6, 2023

Six examples of contextual in-app feedback include: Triggering an in-app survey after the first-time user experience to identify where users are experiencing friction early and fix it. Adding a bug report widget so users can give you information about what type of bugs they’ve experienced. Example of an NPS survey.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

JUNE 12, 2023

Conduct market research because it helps you to: understand the needs and expectations of your user personas , enhance your product and features, stay ahead of the competition, and make changes to your marketing strategy if needed. and use the data to devise strategies and gain a competitive advantage.

Data Visualization 80

Data Visualization Product Research Research Software Analytic Tools 80

Userpilot

FEBRUARY 3, 2023

Key metrics to track across the customer onboarding lifecycle are the activation rate , conversion rate , customer engagement score , customer satisfaction score , feature adoption score , and expansion MRR. The customer onboarding lifecycle can be divided into 3 stages: primary, secondary, and tertiary.

Onboarding KPIs 96

Onboarding KPIs Customer Experience User Testing Customer Feedback 96

Userpilot

MARCH 25, 2022

You can use custom event triggers to target your surveys to specific user segments at a specific moment in their user journey. Truth be told, there are many options to gauge customer satisfaction — in-app surveys, email surveys, phone calls, you name it. In-app survey tools show you the analytics side in real-time.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization Product Research 90

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Creating a user persona can be hard sometimes. But it’s an absolutely critical step for any SaaS strategy. In this article, we’ll take a quick look over what a user persona is and how to create one.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

JANUARY 14, 2023

It also highlights successful customer education programs to guide your customer education strategy. TL; DR. Customer education combines direct and indirect efforts to onboard, train, or retain new/existing customers. What is a customer education program? Why is customer education important?

Customer Experience 97

Customer Experience Feedback Software Education Customer Feedback 97

Userpilot

MARCH 23, 2023

Create a personalized onboarding flow to help users reach the Aha! 3: Poor customer service or experience with the sales teams can make customers churn. Provide customers with self-service education by creating a knowledge base packed with helpful resources. #4: User persona. moment faster. #3:

Feedback Software 94

Feedback Software Research Software User Testing Customer Experience 94

Userpilot

OCTOBER 29, 2023

By educating your customers , you allow them to discover the full potential of the product and learn how to use it. Another method to influence WTP is by offering integrations to other products because it enables users to easily embed it in their workflows. Start with existing industry reports to develop a general understanding.

Research Software 97

Research Software Feedback Software Analytic Tools User Testing 97

Userpilot

AUGUST 26, 2022

If not, you’re probably finding a hard time getting responses from your customers. In this article, we’ll be explaining the value of user feedback and how to gather user sentiment , with a strategy in place. Give your user feedback proper direction with the right strategy. Let’s get started!

Feedback Software 81

Feedback Software Customer Feedback User Testing Analytic Tools 81

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. By helping them grow, your business grows as well. By helping them grow, your business grows as well.

Feedback Software 98

Feedback Software Analytic Tools Product Research Data Visualization 98

Userpilot

JULY 27, 2022

Feedback is essential for SaaS companies because it helps product teams improve the user experience. Both active and passive approaches give you valuable insights, and you need them to balance your customer feedback strategy. Active feedback is when a company contacts customers directly to seek their opinion.

Feedback Software 92

Feedback Software User Testing Customer Feedback Analytic Tools 92

Userpilot

JUNE 2, 2022

Continuous customer feedback collection is vital to business success. That’s because customers understand your product more than anyone else and their demand drives revenue. But what matters more than the frequency of feedback is your strategy– so how do you collect feedback and track customer sentiment ?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

JUNE 10, 2022

identify which requests you can tackle first using product analytics and segmentation. notify customers of newly launched features and explain to them why you can’t develop the other requested features. Users send bug reports when they’re using your product and it suddenly stops functioning as it should.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Reveal

AUGUST 24, 2022

Reveal Embedded Analytics. Businesses of all industries and all sizes incorporate embedded analytics technologies and capabilities into their own software, SaaS platforms, Angular apps , or other apps because of the tremendous benefits that they get. Banking : Deliver great benefits to customers and employees alike.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Telecommunications 98

Usersnap

APRIL 29, 2023

ChatGPT for Product Strategy You can use ChatGPT to help you throughout the various tasks involved in creating your product strategy, like creating the product vision, defining the roadmap, or alignment with the needs of the market & the company’s strategic goals. Give me a list of roadmap ideas aligned with this strategy.”

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Mind the Product

SEPTEMBER 25, 2017

Five years ago, including embedded analytics in an application was a powerful way for product teams to differentiate their applications, reduce customer churn, and charge more for their products. This growth demonstrates that both users and product teams are realising value from embedded analytics. But what works?

Embedded Analytics 86

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 86

Userpilot

SEPTEMBER 22, 2023

Looking for an effective self service support tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your self service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

SEPTEMBER 10, 2022

Customer satisfaction UX surveys measure how happy your users are with your app and its UX. Customer service UX surveys are queries regarding the quality of help your customer support team provides. Collect contextual user feedback using microsurveys that appear in-app for higher response rates vs email.

Customer Feedback 87

Customer Feedback Product Research Feedback Software User Testing 87

Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. Analyzing user sentiment can unlock valuable insights that improve customer satisfaction, and skyrocket retention.

Product Research 95

Product Research Customer Satisfaction User Testing Customer Feedback 95

Userpilot

AUGUST 20, 2022

Implement customer loyalty programs to give users more reasons to become loyal. You can quickly implement a lot of these strategies with customer success software. What does customer love mean? This approach makes it more functional, while customer love is mostly about creating emotional connections.

Feedback Software 88

Feedback Software Customer Experience Customer Feedback User Testing 88

Userpilot

OCTOBER 24, 2023

TL;DR Resurrected users are individuals who were previously inactive but are now re-engaged as a result of a targeted retention strategy. The retention lifecycle framework helps you identify users according to their stage of the product journey and come up with relevant retention strategies. Who are resurrected users?

Customer Experience 84

Customer Experience User Testing Customer Feedback Onboarding KPIs 84