Userpilot

DECEMBER 18, 2024

Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Basically, anything that ruins the user experience.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

The Product Guy

DECEMBER 6, 2018

As a product manager, my goal is to ensure customer satisfaction, long term success of my product and contributing to the success of my organization. Management guru, Peter Drucker had said, if you can’t measure it, you can’t improve it. This lesson is very much applicable in every situation. More About The Product Mentor.

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Reporting Tools Customer Experience Product Management Product Manager 350

Userpilot

JANUARY 15, 2025

Todays guide takes a deep dive into session replay for enterprise companies. For instance, it can serve as a co-browsing tool that allows your support agents to see what users are complaining about and deliver immediate solutions. How do enterprise teams leverage session replays? CAGR in the next couple of years.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Enterprise 52

Mind the Product

AUGUST 1, 2019

Feature FOMO is influenced by a number of internal and external factors: A Belief That Users Want More Features. Particularly when selling to the enterprise, where sales teams and looming analyst reports can drive product decisions, companies frequently adopt a “more is more” mentality when it comes to features.

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Reporting Tools Data Visualization Customer Experience Product Research 190

UserVoice

JULY 28, 2017

You Are Not in Sales, So Stop Reporting Metrics Like You Are. While some metrics might be fascinating and useful to you or to your engineering team, you’ll need to be reporting up and out in your organization as well. What are the metrics that actually matter? In This Article. The One Metric That Matters Approach. Focusing on Features.

Data Visualization 252

Data Visualization User Testing Customer Experience Reporting Tools 252

Userpilot

MAY 27, 2025

Whatfix Mobile is a Digital Adoption Platform (DAP) specifically designed to enhance the experience for users of native Android and iOS apps. Flow progression can be rigid Users report that Flows require strict adherence to each predefined step. Who is Whatfix Mobile best for? Whatfix Mobile cons 1.

Technical Review 93

Technical Review Onboarding KPIs Analytic Tools Data Visualization 93

Gainsight

APRIL 21, 2022

Similarly, establishing customer success (CS) at the enterprise level can be quite an exhilarating journey, both challenging and rewarding. Is it enough to simply arrive at customer success, or is there an opportunity to truly make an impact on growth? Because happy customers want more, which means upgrades and expansion.

Enterprise 98

Enterprise Customer Experience Feedback Software Data Visualization 98

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

The Product Coalition

JUNE 26, 2023

Generative AI is poised to bring about a significant transformation in the enterprise sector. The AI Journey So Far The encouraging news is that most enterprises have already embarked on their artificial intelligence journey over the past decade years. The future of enterprise productivity is here, and generative AI powers it.

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Generative AI Customer Communications Reporting Tools Technical Review 146

Intercom, Inc.

NOVEMBER 30, 2021

The benefits of future-proofing your customer support tech stack for the new conversational support era are clear. But many support teams – especially those in the enterprise space – worry that “ripping and replacing” their tech stack will be costly: time-wise, cognitively, and financially. Strategy first, technology second.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

APRIL 17, 2024

Qualtrics provides enterprises with advanced survey capabilities and analytics to drive product differentiation and user satisfaction through deep insights. Typeform enhances data collection with interactive, beautifully designed forms that integrate seamlessly into workflows, boosting user engagement.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

OCTOBER 31, 2024

When it comes to collecting customer feedback, it offers a survey template library, which includes all industry-standard surveys, like NPS and customer satisfaction surveys. The survey settings allow you to send it to a specific user group and set it to appear at regular intervals, for example, every 3-4 months.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

MARCH 4, 2025

Best suited for SaaS companies focused on user journey optimization rather than pure infrastructure monitoring. Pricing Starter: From $249/month (billed annually) Growth: From $799/month (billed annually) Enterprise: Custom pricing based on advanced needs. Focuses on front-end metrics critical to user satisfaction.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

JULY 9, 2024

Hubspot : Best for comprehensive inbound marketing, sales, and customer service solutions. ChurnZero : Best for reducing churn , identifying customer needs, and increasing retention. Gainsight Customer Success : Best for enterprise-level customer success management. new user, power user), in-app behaviors (e.g.,

Analytic Tools 103

Analytic Tools Feedback Software Research Software Reporting Tools 103

Userpilot

DECEMBER 31, 2024

In this post, well explore the top Hotjar alternatives redefining how teams collect user insights. From startups to enterprise-level tools, well break down the options, highlight their strengths, and help you find the best fit for your business. Userpilot Best for: Mid-size and enterprise SaaS businesses G2 rating: 4.6

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Intercom, Inc.

MARCH 28, 2022

According to that same report by McKinsey & Company, executive mindsets on technology’s strategic importance have changed radically during the crisis. Unfortunately, this is another example of customer expectations going unmet. Instead, we must recognize that happy, empowered employees are the key to happy, empowered customers.

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Reporting Tools Customer Communications Data Visualization User Testing 228

Userpilot

MARCH 5, 2025

Factors I consider when evaluating customer analytics tools Important core features Analytics dashboards : Provide real-time visualizations of key performance indicators (like active users and page views) at a glance, so you can easily track changes. What could be better A user noted that theres a learning curve.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

The Product Coalition

FEBRUARY 15, 2024

A recent study by Gartner revealed that more than 80% of enterprises will have used Generative AI APIs or deployed Generative AI-enabled applications by 2026, highlighting its potential to transform various functions. Customer engagement Enhancing customer engagement is critical for business success.

Generative AI 145

Generative AI Data Visualization Reporting Tools Research Software 145

The Product Coalition

JULY 29, 2022

The emergence and evolution of data science have been one of the biggest impacts of technology on enterprises. As new apps, businesses and technologies keep emerging, there is, indeed, a dire need to enhance user experience, and ML is doing pretty well in that department. billion U.S. dollars to almost 126 billion U.S.

Artificial Inteligence 198

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 198

Userpilot

JULY 6, 2023

Since SurveyMonkey can’t completely satisfy everyone, let’s look at 15 survey tools that can help you collect employee feedback, user sentiment , and more valuable data. It lacks analytics features, customization options, and overall it might not be worth the price for some companies. Enterprise: Custom pricing and usage limits.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

NOVEMBER 16, 2022

It helps you understand the drivers of customer behavior , have a better understanding of customer requirements , and identify frictions points and areas of improvement. To capture customer data from different sources, you can use key customer touchpoints , track customer interactions, and use heatmaps.

Data Visualization 98

Data Visualization Customer Experience Analytic Tools Feedback Software 98

Alchemer Mobile

NOVEMBER 28, 2023

Increase Revenue and Customer Retention with the Oracle Cloud Initiator The Alchemer Workflow Oracle Cloud Initiator enables you to listen to events that take place across Oracle’s ecosystem of cloud-based enterprise tools, such as CRM, ERP, HCM, supply chain, sales automation, and commerce.

Reporting Tools 130

Reporting Tools Feedback Software User Testing Customer Feedback 130

Userpilot

OCTOBER 4, 2022

Some examples of attitudinal UX KPIs are Feature Adoption Rate , Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), System Usability Scale (SUS), and Customer Retention Rate. They can also spot user errors and help you address multiple error opportunities. Customer Satisfaction Score (CSAT).

Analytic Tools 105

Analytic Tools Research Software Feedback Software Onboarding KPIs 105

Userpilot

JULY 31, 2023

Despite its strengths, the app has some obvious drawbacks: high cost, steep learning curve, and lack of real-time data reporting. Pendo helps product organizations achieve a number of goals and objectives: Analyze user behavior inside the product to understand their needs and preferences and inform future product development.

Data Visualization 97

Data Visualization Feedback Software Analytic Tools Reporting Tools 97

Userpilot

FEBRUARY 29, 2024

TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Customer analytics deliver many benefits for companies, such as improving customer satisfaction , driving customer loyalty , and increasing customer lifetime value. Enterprise. Funnel analysis.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

APRIL 26, 2024

The tool should let you collect, monitor, and track your customers’ behavioral event data , path activity, and flow usage, depending on your needs. Dashboards for customer data analytics. User segmentation. Not all of your users will behave the same, and you don’t need them to. Track user satisfaction.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105

Userpilot

APRIL 16, 2025

Resource centers (in-app): are embedded in your product to deliver contextual help when users need it. It typically includes features like interactive walkthroughs that help UX designers and marketing teams improve customer satisfaction, drive feature adoption, and reduce time spent on routine customer requests.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

JUNE 20, 2025

Adoption Meter to track user moods and understand how users feel about your product or feature. NPS surveys for measuring user satisfaction and gathering insights for improvement. Decent targeting options using user segmentation and behavioral triggers. Boost: $139 for 1,500 users, then $2189 for up to 2,000 MAUs.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MARCH 27, 2025

Get insights into engagement analytics Once you deploy your in-app flows, Appcues also offers insights into how users engage with them, allowing you to be Unlike dedicated product analytics tools , these reports focus on your flows performance across web and mobile. Enterprise: Custom pricing based on your specific needs.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Customer Feedback 66

Intercom, Inc.

AUGUST 24, 2021

Maybe these slower and more awkward support methods would be worth it if the resulting customer satisfaction ratings were through the roof. But they’re not – one study found that only 61% of email users and 44% of phone users were satisfied with their support experience.

User Testing 129

User Testing User Friction Customer Experience Customer Feedback 129

Userpilot

OCTOBER 15, 2023

Product analytics can help marketers understand user pain points and needs, improve the effectiveness of marketing campaigns, and refine pricing strategies, ultimately improving customer satisfaction and making the product more competitive. Custom event tracking helps teams track customer journeys and engage them accordingly.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 105

Userpilot

NOVEMBER 29, 2023

A well-rounded customer service solution with powerful tools for collecting user feedback, implementing ticketing systems, and spotting customer experience gaps. A solid research tool to gather high-quality data through market research, surveys, and great reporting tools. Qualtrics. UXPressia. Productboard.

Research Software 104

Research Software Data Visualization Feedback Software Analytic Tools 104

Userpilot

MAY 23, 2024

TL;DR Customer experience (CX) refers to all customer interactions with a brand, covering every touchpoint from initial discovery to renewal. Excellent customer experience can differentiate you from competitors and enhance customer satisfaction , loyalty, retention, and advocacy.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Customer Satisfaction 52

The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, Whether your company is a startup or a multinational enterprise, understanding the importance of continuous improvement is essential. Enterprises use continuous improvement in software development or data automation solutions.

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Reporting Tools Software Developers Software Development Feedback Software 158

Nulab

SEPTEMBER 14, 2022

The Nulab team is honored to announce that Software Advice recognized Backlog as a Top Kanban Tool in its 2022 Frontrunners report. The Frontrunners report evaluates verified end-user reviews, positioning the top-scoring products based on their usability and customer satisfaction ratings.

Reporting Tools 99

Reporting Tools Research Software Feedback Software Software Review 99

Userpilot

MARCH 30, 2025

You can tag features, pages, and modals to track user behavior on mobile apps. Custom reports for tracking key metrics like feature engagement, session duration, and drop-off points. You can track key metrics on mobile engagement with custom dashboards. You can visualize how users navigate between web and mobile apps.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Reporting Tools 66