Product Innovation Educators

MARCH 4, 2025

This discovery challenged a common assumption that machines would struggle with the emotional aspects of customer research due to their lack of human empathy. Why AI Excels at Finding Emotional Needs Humans conducting customer research are often unconsciously biased toward functional needs.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

The Product Coalition

OCTOBER 20, 2023

AI and its subfields, such as machine learning (ML), also identify and predict future behavior based on extant behavioral patterns. The expanding value of AI in marketing A recent survey reveals that the marketing and advertising industry has the highest adoption of generative AI.

Data Visualization 144

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 144

Gainsight

SEPTEMBER 19, 2023

To ensure your customers are not just satisfied but thriving, you need the right tools in your arsenal. Enter the Customer Success Platform, a multifaceted solution designed to empower your team and drive customer satisfaction. Here are five things to look for in a customer success platform. Scalability is crucial.

Data Visualization 52

Data Visualization Generative AI Artificial Inteligence User Testing 52

Userpilot

APRIL 24, 2024

Generative AI has changed how tech companies do business. companies use AI in their operations and the number of jobs requiring AI has increased by 450% since 2013. In 2023, over 26% of investments in American startups were directed toward AI-related companies. The platform uses AI to power its chatbots.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Userpilot

APRIL 15, 2024

Hotjar uses AI to analyze user feedback and extract actionable insights on how to improve user experience. Mixpanel’s Spark AI allows users to access data analytics insights by asking questions, which facilitates data democratization across organizations. This reduces wait times and the load on support teams.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Gainsight

AUGUST 20, 2024

AI’s capabilities in Customer Success range from automating customer interactions to harnessing predictive analytics to foresee and address issues before they escalate. In Gainsight’s State of AI in 2023 report, over 85% of Customer Success and Customer Support teams reported “enthusiastic” adoption of Generative AI.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Usersnap

SEPTEMBER 19, 2023

This isn’t just about analyzing “happy” or “sad” emojis – it’s about getting to the nitty-gritty of customer sentiments, needs, and desires. AI steps in with its Sherlock hat on, analyzing every “Wow!” ” and “Meh” faster than you can say “customer satisfaction.”

Customer Feedback 59

Customer Feedback Data Visualization User Testing Feedback Software 59

Userpilot

JULY 24, 2024

Customer experience manager’s main responsibilities Key responsibilities of a CX manager include: Customer journey mapping – A CX manager identifies all the touchpoints a customer goes through, from their first contact to post-purchase, and pinpoints the challenges customers face at each touchpoint.

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Data Visualization 52

Userpilot

JULY 17, 2024

Being a CX manager means juggling multiple responsibilities, from mapping user journeys to monitoring the impact of customer experience strategies. Plus, you have to stay on top of market trends and changing user preferences. These include marketing, product, sales, and customer service.

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Data Visualization 52

Userpilot

JUNE 17, 2024

Training – They’re responsible for educating customer support and sales teams about the product. Additionally, they train these team members to develop and implement strategies for improving user satisfaction and revenue. Their insights are crucial to shaping the future direction of a product.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JULY 28, 2024

Customer experience manager’s main responsibilities Key responsibilities of a CX manager include: Customer journey mapping – A CX manager identifies all the touchpoints a customer goes through, from their first contact to post-purchase, and pinpoints the challenges customers face at each touchpoint.

Customer Experience 52

Customer Experience Data Visualization Analytic Tools Feedback Software 52

Userpilot

JUNE 27, 2024

Training – They’re responsible for educating customer support and sales teams about the product. Additionally, they train these team members to develop and implement strategies for improving user satisfaction and revenue. Their insights are crucial to shaping the future direction of a product.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Research Software 52

Userpilot

JULY 20, 2024

Customer experience manager’s main responsibilities Key responsibilities of a CX manager include: Customer journey mapping – A CX manager identifies all the touchpoints a customer goes through, from their first contact to post-purchase, and pinpoints the challenges customers face at each touchpoint.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JUNE 12, 2024

Training – They’re responsible for educating customer support and sales teams about the product. Additionally, they train these team members to develop and implement strategies for improving user satisfaction and revenue. Their insights are crucial to shaping the future direction of a product.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

JUNE 27, 2024

Training – They’re responsible for educating customer support and sales teams about the product. Additionally, they train these team members to develop and implement strategies for improving user satisfaction and revenue. Their insights are crucial to shaping the future direction of a product.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Lenny Rachitsky

JULY 9, 2024

I work as a professional prompt engineer and recently published a book with O’Reilly, Prompt Engineering for Generative AI , so I’ll use my prompting skills to see if I can get an AI tool to beat humans at a set of PM tasks. Break these down into categories based on different user groups or aspects of your business.

Reporting Tools 109

Reporting Tools Product Research Research Software Feedback Software 109

Userpilot

JULY 24, 2023

Have you tested the product with target customers in a controlled setting? Have you trained internal teams on the new product? Notion leveraged social media channels to build anticipation around the integrated generative AI. Have you acted on the feedback from your tests? What product launch event type will you use?

Product launches 98

Product launches User Testing Product Research Feedback Software 98

Gainsight

AUGUST 20, 2024

AI’s capabilities in customer success range from automating customer interactions to harnessing predictive analytics to foresee and address issues before they escalate. In Gainsight’s State of AI in 2023 report, over 85% of Customer Success and Customer Support teams reported “enthusiastic” adoption of Generative AI.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52