UX Planet

DECEMBER 15, 2023

Every dollar’s worth of expense is a fight, and spending 30% of the budget on “simply asking questions” (read: UX research) can be a hard sell. So, how do you ensure that UX gets its due in terms of investment? How do you plan to set aside a budget to enhance product performance and user satisfaction?

UX 98

UX User Testing Development Team Review Customer Experience 98

UX Planet

MARCH 5, 2024

Just as the physical world operates under predictable cause-and-effect relationships, so too does the world of User Experience (UX) design. Behind every interaction on every digital interface, lies a series of cause-and-effect relationships, dictating the predictable outcomes and human behaviors we encounter as users.

Data Visualization 98

Data Visualization UX Research Software Feedback Software 98

The Product Coalition

OCTOBER 30, 2023

Here is an example: Objective: Increase customer satisfaction by 10%. Key Results: Reduce the number of customer complaints by 50%. Increase the number of positive customer reviews by 20%. Increase the customer satisfaction score on our website by 3 points.

Roadmap 147

Roadmap Feedback Software Onboarding KPIs User Testing 147

UX Studio

SEPTEMBER 20, 2018

They realized a lot of users stopped using their product after downloading it and going through the user onboarding process. So they asked us, at UX studio to reduce customer churn rate and increase user loyalty. In this case study we cover: The user onboarding redesign process, Problems and their solutions, and.

Research Software 96

Research Software Analytic Tools Feedback Software UX 96

Userpilot

JULY 30, 2024

Let’s explore what user interface design is, its importance, and the essential principles and elements for creating engagement—driving UIs in SaaS: TL;DR User interface (UI) design involves crafting visual and interactive aspects of digital products to ensure they are intuitive and engaging. What is a user interface design?

User Testing 105

User Testing Feedback Software Analytic Tools Research Software 105

Userpilot

MARCH 9, 2025

The long answer: once you know what your customers want, you reduce the risk of product failure. Instead, you can build products with a better product-market fit that address all user demands and improve customer satisfaction. For example, 71% of customers now expect far more personalization than before.

Research Software 81

Research Software User Testing Analytic Tools Feedback Software 81

Userpilot

APRIL 30, 2025

You can even detect whether someone is on Android or iOS to align user interface elements (from icon shape to tap-target size) to best fit the device and trigger more relevant flows. The design guidelines for Android (Material Design) and iOS (Human Interface) vary, so consider the specific design for personalization.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Customer Experience 96

Userpilot

JULY 14, 2024

Starting a career as a UX designer requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for UX designers, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Book a demo to see it in action!

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

UX Planet

JUNE 14, 2024

Enhanced User Engagement (Building a Netflix Community): A comment section fosters a sense of community, allowing users to share opinions, discuss plot points, and recommend content. This can lead to longer watch times and increased user satisfaction. Comment History: Users should be able to access their past comments.

Product Research 97

Product Research Product Strategy Feedback Software Research Software 97

Userpilot

MARCH 21, 2025

It starts with understanding user behavior, improving performance, and delivering a seamless experience. My team at Userpilot has helped countless product teams enhance their mobile UX without compromising performance. It ensures a smooth, engaging experience across performance, UX, and accessibility. Conduct user testing.

Analytic Tools 57

Analytic Tools Feedback Software Research Software Data Visualization 57

Userpilot

JULY 28, 2024

Interested in UX designer roles? In this guide, we’ll explore the ins and outs of UX designer roles through detailed job descriptions and handy templates. Looking into tools for UX designers? You’re in the right place! Let’s dive in! Let’s dive in! Book a demo to see it in action!

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

JULY 28, 2024

Understanding the salary landscape for UX designers is crucial whether you’re entering the field or looking to advance your career. In this guide, we’ll provide an overview of typical UX designer salaries, explore factors that can influence earnings, and share valuable resources to help you progress in your career.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userzoom

APRIL 4, 2018

3) Accessibility is *just* about following the Web Content Accessibility Guidelines (WCAG). The Web Content Accessibility Guidelines, or WCAG 2.1 , are a useful benchmark for assessing the accessibility of a website and have a lot of excellent guidance to offer on web accessibility. Usability and UX.

Data Visualization 96

Data Visualization User Testing Reporting Tools Customer Experience 96

Userpilot

JULY 21, 2024

Embarking on a career as a UX designer involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful UX designer. This guide will provide you with a comprehensive overview of the path to becoming a successful UX designer.

Research Software 52

Research Software Analytic Tools Feedback Software Data Visualization 52

Userpilot

JULY 25, 2024

In the SaaS industry, a CX Designer uses user research , data analysis , and design thinking to improve user interfaces, streamline onboarding processes, and ensure ongoing customer satisfaction. Customer experience designers are essential in crafting seamless and engaging user journeys.

Analytic Tools 79

Analytic Tools Research Software Feedback Software Data Visualization 79

Userpilot

MAY 19, 2022

Usability vs user experience – what’s the difference? As a UX designer , you aim to create app designs that facilitate the best experience. While the terms usability and user experience are used interchangeably, it’s important to know that there’s a difference between the two. The four elements of UX.

Customer Experience 97

Customer Experience User Experience User Testing Customer Feedback 97

Userpilot

SEPTEMBER 5, 2023

So let’s explore deeply how to collect data, design a customer journey, and create a customer experience roadmap that will help you improve product adoption. There are four steps to create a customer experience roadmap: Collect data. What is a customer experience (CX) roadmap? Segmenting disengaged users with Userpilot.

Customer Experience 105

Customer Experience User Testing Data Visualization Customer Feedback 105

Userpilot

AUGUST 19, 2024

This guide will introduce you to the best resources available for UX consultants, providing you with a curated selection of valuable materials to enhance your skills and knowledge. A UX consultant assesses and refines digital products to ensure they are user-friendly and meet business objectives. What does a UX consultant do?

Consulting 52

Consulting Data Visualization Analytic Tools Research Software 52

Userpilot

AUGUST 30, 2024

Starting a career as a UX consultant requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for UX consultants, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. What does a UX consultant do?

Consulting 52

Consulting Data Visualization Analytic Tools Research Software 52

Userpilot

DECEMBER 22, 2023

In this article, we explore: What is research democratization Its benefits and downsides Different levels of UX research democratization How to implement democratization initiatives, and Best practices. In short, this approach ensures that every team, from product to marketing , has direct access to user insights.

Research Software 105

Research Software Data Visualization User Testing Product Research 105

Userpilot

JANUARY 10, 2022

The 7 essential customer success KPIs that will help you retain loyal customers, regardless of your industry/product are: customer health score , customer satisfaction rate, churn rate , customer lifetime value, retention cost, Net Promoter Score , and expansion revenue. Customer health score.

Feedback Software 105

Feedback Software Analytic Tools Customer Experience Customer Feedback 105

Userpilot

MARCH 17, 2022

Friction and perceived complexity are major reasons that users in the early journey stage churn. If you onboard these types of customers properly, and train them, you won’t lose them. It helps users get support faster which in turn, improves customer satisfaction. Collect feedback and improve based on it.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105

Userpilot

AUGUST 28, 2024

Understanding the salary range for UX consultants is crucial whether you’re entering the field or looking to advance your career. In this guide, we’ll provide an overview of typical UX consultant salaries, explore factors that can influence earnings, and share valuable resources to help you progress in your career.

Consulting 52

Consulting Analytic Tools Research Software Feedback Software 52

Userpilot

DECEMBER 15, 2022

How does tracking NPS give you the insight you need on how to better engage customers ? By asking customers how likely they are to recommend your product to others, you get an honest look at customer satisfaction. In this article, we’ll cover: What NPS is and why it’s important to track.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

MARCH 27, 2023

Relational NPS surveys measure customer satisfaction after establishing a relationship with customers and are run continuously to keep tabs on your user base sentiment. ” Relational NPS surveys measure customer satisfaction after establishing a relationship with customers. Import your logo.

Product Research 98

Product Research Feedback Software Customer Experience Data Visualization 98

UX Planet

FEBRUARY 5, 2024

Only 56% of executives recognize the importance of UX design, and a mere 51% of product managers use user insights to shape their product roadmaps. The value of a dedicated UX researcher can be easily overlooked. Thus, we face a pivotal question: How can we enhance the impact and recognition of UX research within tech teams?

User Testing 52

User Testing Research Software UX Product Research 52

Userpilot

JANUARY 31, 2023

TL;DR At-risk customers are those who are showing signs of canceling their subscriptions. Identifying at-risk customers is crucial for understanding their behavior, improving customer satisfaction , and reducing churn rate. You can also improve customer success by finding issues as you identify customers who may churn.

Customer Feedback 98

Customer Feedback Customer Experience Feedback Software User Testing 98

Userpilot

AUGUST 28, 2024

Embarking on a career as a UX consultant involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful UX consultant. Networking and joining UX communities will also help advance your career. Let’s dive in!

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

FEBRUARY 25, 2024

Similarly, generative AI applications are helping speed up UX writing and enhance data analytics. Accessibility features are making UX design more inclusive. Users are demanding more cohesive experiences in the form of omnichannel experiences. Also, design your sign-up page to provide a smooth sign-up flow for users.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Reporting Tools 105

Userpilot

AUGUST 22, 2023

Clear guidelines enclosed in the tracking plan drive data democratization by fostering independent data analysis, and collaboration between teams. A tracking plan benefits teams and stakeholders from across the organization, like, product teams , marketing teams , or UX designers. Which customer data to include in a tracking plan?

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

DECEMBER 19, 2022

One way to increase customer retention is by personalizing the user journey. Use interactive walkthroughs and onboarding checklists to drive early product engagement , boost user activation , and shorten the time to value. Customer feedback loop. Use NPS to measure customer satisfaction and customer loyalty.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Product Research 98

UX Planet

SEPTEMBER 10, 2024

Whether you’re a UX designer, developer, or product manager, this guide will help ensure your design system remains robust, adaptable, and future-proof. For instance, a 2023 Adobe survey found that 70% of UX teams cited poor cross-team alignment as a major pain point. • Emerging trends: UI and UX trends change constantly.

Feedback Software 59

Feedback Software Research Software Reporting Tools Systems Review 59

UX Studio

JULY 27, 2022

Establish your dedicated team or reach out to a UX design agency. Launch the redesign process with the UX design team. Ideate the solutions and create a user journey. Luckily, you can always hire a UX agency like UX studio. And a UX Trends Survey found that ?? Look for inspiration and directions.

Data Visualization 87

Data Visualization User Testing Product Research Analytic Tools 87

Userpilot

JULY 28, 2024

As a customer experience designer, it is essential to adopt practices that enhance user satisfaction and streamline design processes. In the SaaS industry, a CX Designer uses user research , data analysis , and design thinking to improve user interfaces, streamline onboarding processes, and ensure ongoing customer satisfaction.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

APRIL 29, 2022

Thus, you will facilitate customer accounting and smoothly transfer new paying users into the caring hands of your customer success team. Collect customer feedback and act on it. When a product company hires a customer onboarding specialist, they want to increase user satisfaction and product stickiness.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Reporting Tools 98

Userpilot

JANUARY 14, 2023

It also highlights successful customer education programs to guide your customer education strategy. TL; DR. Customer education combines direct and indirect efforts to onboard, train, or retain new/existing customers. Why is customer education important? Customer training helps improve customer satisfaction.

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

UX Studio

SEPTEMBER 16, 2019

Although it can be time consuming, in order to create an effective questionnaire, you need to consider a few survey design guidelines: Target audience. Let’s do a quick UX survey. In many teams this is the first idea when they would like to find out more about their users and their needs. What UX survey is good for?

Product Research 72

Product Research User Testing Data Visualization Customer Feedback 72