UX Planet

MAY 25, 2025

Imagine it as a journey your potential customers embark on, starting from the moment they become aware of your brand to the final step of making a purchase. Its a visualization of stages that potential customers pass through, helping businesses identify where they might be losing prospects and how to nudge them closer to conversion.

Data Visualization 98

Data Visualization Analytic Tools UX Feedback Software 98

Userpilot

JULY 14, 2021

How do you build engaging customer satisfaction surveys that get you quality feedback from your users? And what exactly are the different types of customer satisfaction surveys and how should you use them? What is a customer satisfaction survey? Customer Satisfaction Score (CSAT).

Customer Satisfaction 98

Customer Satisfaction User Testing Product Research Customer Feedback 98

Product Innovation Educators

MARCH 3, 2025

Recent Breakthroughs (2023) In 2023, AMS and MIT researchers tackled a more ambitious question: Could AI now effectively craft unmet customer needs statements that would be just as good as those created by experienced human analysts? To answer this question, they employed a technology called supervised fine-tuning.

Research Software 156

Research Software Product Research User Testing Artificial Inteligence 156

Userpilot

MARCH 30, 2025

1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. 2 Engagement Feature adoption Gauge user interest in new features and optimize feature development. 3 Engagement Average user session length Measure user interactions and identify areas for improved content or flow.

Analytic Tools 96

Analytic Tools Research Software Onboarding KPIs Data Visualization 96

Intercom, Inc.

JANUARY 2, 2019

This next chapter has already begun, with our new automation technologies like bots and the ability for our customers to connect Intercom with more of the other tools they use every day. In doing so, they have been able to unlock new efficiencies for their teams and their customers. What do you think of this year’s features?

Technical Review 141

Technical Review Analytic Tools Feedback Software Customer Communications 141

Userpilot

JULY 10, 2024

TL;DR Customer experience software helps you analyze, manage, and improve all facets of your product to boost customer satisfaction. Every customer experience solution focuses on a different aspect of improving customer interactions. Here are the features you can use to boost customer loyalty.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

UX Planet

DECEMBER 6, 2024

In this article, we will mainly focus on how AI-driven UX has impacted and will continue to influence the modern business world. From new UX-related technologies and automation to personalization. Its influence is growing across three key areas: innovative technologies, automation of design tasks, and personalized user experiences.

Feedback Software 88

Feedback Software Research Software Analytic Tools Data Visualization 88

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Centercode

JUNE 11, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. You uncovered valuable customer insights. You’ll see how to present user testing results in a way that helps each team take action.

User Testing 52

User Testing Customer Feedback Data Visualization Feedback Software 52

Userpilot

APRIL 30, 2025

You can build flows (like carousels, slideouts, and push notifications) without technical expertise, then track user behavior and conduct real-time surveys. Such feedback is crucial for driving higher engagement and retaining users. Analyze results to confirm hypotheses, then roll out the winner to all customers.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Userpilot

JULY 18, 2024

NPS is important because it correlates with customer satisfaction , positive word-of-mouth , and loyalty, essential for product growth. It has significant variations across different segments, including: Industry : EdTech’s high NPS score reflects a strong alignment with user needs and effective engagement strategies.

Data Visualization 105

Data Visualization Reporting Tools Feedback Software Analytic Tools 105

Centercode

FEBRUARY 11, 2021

And in the realm of technology, Centercode research revealed that 55% of consumers planned to skip in-store shopping completely and purchase new tech devices online — an 8% increase from 2019. That means that for makers of these tech products, those shifts in behavior raise the stakes of every release.

User Testing 98

User Testing Technical Review Customer Experience Product Research 98

Userpilot

APRIL 22, 2024

In this article, we’ll show you how to offer support effectively and on a scale! TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. End-to-end guides, in-app tutorials, or videos, on how to get around the platform.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

SEPTEMBER 5, 2022

Wondering how to ask for customer reviews effectively and get them to respond immediately? Customer reviews play an integral role in any SaaS company’s marketing and customer service efforts. These reviews can directly influence consumer sentiments , attract new customers, and help your product grow.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Alchemer Mobile

FEBRUARY 2, 2021

To make your job a little easier, we’ve curated a list of resources to the submission processes of the three most popular app stores: Apple App Store Review Guidelines. A high average revenue per user? Know which metrics matter most—and how to measure and grow them. Common Reasons for Apple App Store Rejections.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Intercom, Inc.

APRIL 7, 2020

” To find out, we surveyed 400 support managers, directors, and executives across both B2B and B2C and affected industries like media, healthcare, and technology. We also spoke directly to support leaders to understand how they’ve responded to the effects of COVID-19. For B2C teams, customer satisfaction is taking a hit.

Customer Experience 217

Customer Experience Reporting Tools Research Software User Testing 217

UX Planet

JUNE 9, 2025

From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights. Mural , Miro , etc.) is recommended.

Data Visualization 52

Data Visualization Customer Feedback Technical Review Research Software 52

Userpilot

MARCH 9, 2025

For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

UX Planet

JUNE 30, 2025

Within this article, we analyze how AI’s adoption in 2024 impacted key areas of digital CX, highlighting global trends as well as specific insights from major markets like the US and UK. finance, tech) have been quicker to adopt GenAI as well. Few other sectors have GenAI permeating so widely across functions.

Data Visualization 72

Data Visualization Banking Reporting Tools Analytic Tools 72

The Product Coalition

MARCH 8, 2024

They involve integrating digital technologies and processes into every aspect of your business, from operations to customer interactions. It’s not just about adopting the latest gadgets, but about using technology to drive meaningful change and achieve specific business goals. What is the importance of digital transformation?

Enterprise 148

Enterprise Research Software Feedback Software Strategy 148

Intercom, Inc.

FEBRUARY 3, 2022

He’s written New York Times best-selling books such as Talk Triggers and Hug Your Haters , hosted and spoken in hundreds of events, and founded Convince & Convert , a digital strategy consulting firm that helps businesses gain and keep more customers. It’s easier to test new customer acquisition strategies.

Customer Experience 223

Customer Experience User Testing Product Research Research Software 223

Sequent Learning

OCTOBER 29, 2024

Strategic Product Management: Sunset Decisions, Platform Benefits, and Team Structures Introduction Strategic decisions around product lifecycle management, platform integration, and team structures are critical for product managers in established tech companies. Each team type serves a unique purpose and follows a distinct approach.

Feedback Software 52

Feedback Software Weak Development Team Technical Review User Testing 52

Userpilot

JANUARY 21, 2025

Frustrated sessions and frustrated users. They churn, leave negative reviews and bad word-of-mouth. Studies even show 88% of users are less likely to return after a bad experience, and 13% will tell at least 15 people about their frustration. Are you overlooking user frustration? We all have them.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

SEPTEMBER 28, 2022

Good customer perception improves the overall success of your business, enhances your brand image, ensures repeat purchases, and increases customer satisfaction and loyalty. The three stages of the customer perception process are sensing, organizing, and reacting. Online reviews. Userpilot review on G2.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Userpilot

AUGUST 12, 2024

According to him, there are three critical dimensions to ensuring agile, customer-centric product operations: Product development : Frequent releases and updates allow for responsiveness to customer feedback , proactive problem detection, and maintaining high user satisfaction. The face of the product operating model.

Feedback Software 105

Feedback Software Analytic Tools Research Software Product Research 105

Userpilot

JULY 4, 2023

Read on to discover how to cross the chasm and scale your technology company. Build an MVP to let a small user base test out your product and provide feedback to perfect key features , messaging , and positioning. Use popular platforms like Product Hunt to launch your product to get new users. Book a demo now.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Usersnap

DECEMBER 20, 2024

Go Straight to It: Clear Release Notes & Templates & Examples Key Principles for Writing Effective Release Notes Structuring Release Notes for Better Engagement How To Distribute Release Notes Effectively Best Other Companies Examples of Release Note Practices Best Release Notes Template Examples 1. Lets get started!

Data Visualization 52

Data Visualization Feedback Software User Testing Customer Feedback 52

Userpilot

OCTOBER 15, 2023

To inspire you, this article includes a few use cases for trend analysis that you can utilize, such as comparing active users’ trends with trial users, gauging product adoption and usage trends, and understanding what drives customer satisfaction. But how do you do this? What is trend analysis?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Alchemer Mobile

JUNE 15, 2024

It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers. Right now, enterprise companies are thinking about how they can scale proven use cases with less technical knowledge to drive business goals.

Customer Experience 100

Customer Experience Artificial Inteligence Data Visualization User Testing 100

Alchemer Mobile

APRIL 18, 2019

A Progressive Web App (PWA) is a combination of different web technologies and browsing interfaces. How to make a Progressive Web App. We’ve seen how crucial PWAs can be for businesses, so now let’s take a look at how you build one. App building has become more user-friendly and streamlined.

Feedback Software 48

Feedback Software User Testing Customer Experience Customer Feedback 48

The Product Coalition

OCTOBER 30, 2023

Here is an example: Objective: Increase customer satisfaction by 10%. Key Results: Reduce the number of customer complaints by 50%. Increase the number of positive customer reviews by 20%. Increase the customer satisfaction score on our website by 3 points.

Roadmap 147

Roadmap Feedback Software Onboarding KPIs User Testing 147

UX Planet

NOVEMBER 18, 2024

For example, when a citizen fills out an online application to renew their driving license, the application is reviewed by an agent or case officer who processes it further. Digital architects design the technical framework, ensuring that all components work together efficiently.

Data Visualization 98

Data Visualization Feedback Software Framework Analytic Tools 98

Userpilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Reporting Tools 105

Userpilot

MAY 30, 2025

The complexity of reviewing, categorizing, and submitting detailed reports demands a larger screen and a full keyboard. This isn’t inconsistent user behavior but intelligent task optimization. High session times masking frustration and task failure and impacting user satisfaction. Create team-specific views.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Userpilot

MAY 30, 2024

Understand positive sentiment drivers and boost customer loyalty. How to conduct customer sentiment analytics: Get equipped with the right customer sentiment analysis tools. Collect customer feedback via multiple channels (surveys, user interviews, social media reviews, and so on).

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Userpilot

JUNE 29, 2024

TL;DR Product feedback management involves collecting, organizing, analyzing, and acting on user feedback. You can gather qualitative feedback through in-app surveys , customer interviews, focus groups, and reviews. Book your demo to see how it can help your product managers collect, manage, and act on feedback.

Feedback Software 100

Feedback Software User Testing Analytic Tools Customer Feedback 100