The Product Coalition

OCTOBER 6, 2023

Call Centers Inbound and outbound call centers are constantly interacting with consumers regarding calls for various services and campaigns. Call centers evaluate agent performance and customer satisfaction by analyzing agents’ and customers’ emotional responses during contact. In the United States, there are 11.7

Research Software 130

Research Software Reporting Tools Data Visualization Automotive 130

Intercom, Inc.

OCTOBER 13, 2022

The industry landscape is changing, the prospects of a global recession are ever-present, and everyone is struggling to get leaner, reduce costs, increase efficiency, and increase customer satisfaction and retention. Now more than ever, businesses need to build strong, long-lasting relationships with their customers to thrive.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

APRIL 25, 2024

TL;DR Market research is a systematic and objective process crucial for understanding target markets, refining business strategies, and informing decisions, which includes collecting, analyzing, and interpreting data on customers, competitors, and the industry. Surveys (here – in-app survey templates from Userpilot ).

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Userpilot

APRIL 26, 2024

Software companies shouldn’t be afraid to have a secondary or tertiary onboarding process as it can drive feature discovery and customer expansion. Customer success managers can use customer data from NPS and churn surveys to create a data-driven strategy and win customers back. How to measure customer churn rate?

Feedback Software 55

Feedback Software Analytic Tools Research Software User Testing 55

Intercom, Inc.

MAY 15, 2019

Ensuring your follow-ups are consistent and effective, however, is as much an art as a science, and it involves overcoming the inherent challenges of customer support, which can be relentless (consistent inbound volume, meeting SLAs, having a constant pulse on latest product releases). Every conversation is different.

Customer Experience 199

Customer Experience Inbound Customer Satisfaction Product Research 199

Intercom, Inc.

JANUARY 18, 2019

Ensuring your follow-ups are consistent and effective, however, is as much art as science, and it involves overcoming the inherent challenges of customer support, which can be relentless (consistent inbound volume, meeting SLAs, having a constant pulse on latest product releases). Context is key.

Customer Experience 151

Customer Experience Inbound Customer Satisfaction Product Research 151

Usersnap

FEBRUARY 14, 2023

The marketing strategy for product-led growth is more inbound and you let the product speak for itself. Product-led go-to-market SaaS strategies typically offer free trials or demos so users can test the software and determine if they want to buy the product. Here’s a micro survey example by Usersnap.

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Userpilot

APRIL 22, 2024

Userpilot drives product adoption through a self-serve resource center Userpilot’s self-serve help center empowers customers to solve their problems, ensuring customer satisfaction. It goes beyond simply educating users on how to use the platform. The self-serve resource center gives customers a feeling of control.

Feedback Software 77

Feedback Software Product Research Customer Experience Strategy 77

Intercom, Inc.

NOVEMBER 30, 2021

Adopting the right strategy will help you scale your personalized support without scaling your costs, which will have the knock-on effect of increasing your customer satisfaction (CSAT) and customer retention. Surveys and qualitative feedback: Typeform. NPS, CSAT, and CES surveys: InMoment.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Usersnap

NOVEMBER 26, 2023

They fuel informed decision-making and strategic prioritization , ensuring that every feature developed is not just a guess but a calculated step towards user satisfaction and business success. Your users can enjoy multiple ways to communicate with you, which provides invaluable insights (quite literally!)

Product Research 52

Product Research Feedback Software Analytic Tools Research Software 52

Intercom, Inc.

AUGUST 28, 2019

Customer feedback is of obvious benefit to product managers, customer service employees, analysts, marketers, and pretty much anybody in your organization. Despite this, a recent study found a full 42% of companies don’t survey their customers or collect feedback. Why is customer feedback so important?

Customer Feedback 218

Customer Feedback User Testing Feedback Software Customer Experience 218

Userpilot

FEBRUARY 1, 2022

Microsurveys are short surveys delivered to the user either via an in-app message or a pop-up on a website. Their aim is to collect general user satisfaction data (NPS surveys)… Microsurvey used to gauge user sentiment- built with Userpilot. In-app feedback survey built with Userpilot.

Customer Experience 79

Customer Experience Data Visualization Analytic Tools Feedback Software 79

Userpilot

AUGUST 14, 2023

It encourages prospects to engage with your brand and boosts the content’s search engine ranking to draw more inbound traffic. You can go beyond the initial engagement by updating and expanding your resource library to nurture strong relationships with existing customers. Welcome survey.

Onboarding KPIs 83

Onboarding KPIs Strategy Marketing User Testing 83

Userpilot

MAY 1, 2024

Pricing Whatfix offers three paid plans (Standard, Premium, and Enterprise) calculated depending on whether Whatfix would be used internally (among employees) or externally (among customers). Key features Here’s a summary of Hubspot’s customer engagement capabilities: Centralized customer engagement.

Analytic Tools 89

Analytic Tools Research Software Feedback Software Reporting Tools 89

Userpilot

JULY 7, 2022

Customers comparing your brand with competitors. The onboarding stage where customers need guidance to make most of the app. Unhappy customers on the verge of churn—find them through NPS/CSAT surveys and reach out to them. Loyal customers that can become brand ambassadors. Interact with customers via email.

Feedback Software 83

Feedback Software Customer Experience Customer Feedback User Testing 83

Userpilot

AUGUST 29, 2022

Engineering as marketing is an inbound marketing strategy that involves creating free useful tools for your target audience. These tools are complimentary to your product or service meant to draw in potential customers. Users are usually problem-aware but don’t yet know they need a solution like yours. Let’s get started.

Research Software 76

Research Software Engineering User Testing Marketing 76

Userpilot

JULY 24, 2023

Any inbound marketing campaign needs to start by attracting potential customers that align with the target audience of SaaS businesses — often through traffic from search engines or social media. Some SaaS marketers prefer to look at the data from your current customers and use that as a foundation for user personas.

Analytic Tools 65

Analytic Tools Feedback Software Data Visualization Marketing 65

Intercom, Inc.

MARCH 29, 2022

Paul Adams shared three incredible new products that will take your Intercom experience to the next level: Surveys, Switch, and our next-generation Inbox. So I ended up running a customer success management team, a support team. We had an inbound sales team as well, basically quite a few groups. Customers expect responses fast.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Usersnap

JANUARY 20, 2023

Informational self-service tools allow customers to handle customer support inquiries independently. Common examples include Frequently Asked Questions (FAQs), user guides, or technical documentation. They simplify customer interactions and increase customer satisfaction.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

JANUARY 10, 2022

Software companies shouldn’t be afraid to have a secondary or tertiary onboarding process as it can drive feature discovery and customer expansion. Customer success managers can use customer data from NPS and churn surveys to create a data-driven strategy and win customers back. NPS survey in Userpilot.

Feedback Software 89

Feedback Software Analytic Tools Research Software User Testing 89

Userpilot

FEBRUARY 4, 2022

Creating a user persona will help you target the right prospects and later use the same data to segment your in-app marketing. Nurturing new customers is the best way to reduce churn and increase expansion revenue. Upselling customers to drive account expansion. Satisfaction surveys. Feature survey.

Feedback Software 90

Feedback Software Research Software Reporting Tools Onboarding KPIs 90

Userpilot

JANUARY 19, 2022

Common use cases: get more in-depth analytics across all your tools, give teams access to the same data, target end-users based on data received from Userpilot, monitor trial to paid conversion rate in your analytics tools. Userpilot sends the following data to other apps: user flow data, checklists engagement data, NPS survey data.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Technical Review 84

Userpilot

MAY 26, 2021

When examining from an analytics perspective, Userpilot helps you to track and analyze your: user identification data, custom events, as well as in-app engagement and NPS and other in-app surveys. Userpilot allows you to set goals and track how your user engagement influences success. Customer engagement automations.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52