Alchemer Mobile

JUNE 30, 2020

In-app survey response rates. Average inbound and outbound message volume. The top ten most common phrases in app store reviews tied with customer emotion. Average app rating for lifestyle apps. Average app review volume. Typical app interaction and response rates.

Feedback Software 165

Feedback Software User Testing Customer Feedback Customer Experience 165

Alchemer Mobile

JUNE 16, 2020

It’s important to understand where apps like yours stood last year in terms of customer engagement, surveys, in-app feedback, ratings and reviews, and other mobile KPIs can help you gain context to better understand where your brand stands today. ?Download In-app survey response rates. Average inbound and outbound message volume.

Travel 147

Travel Feedback Software User Testing Customer Feedback 147

Alchemer Mobile

MAY 27, 2020

Knowing where apps like yours stood last year in terms of customer engagement, surveys, in-app feedback, ratings and reviews, and other mobile KPIs can help you gain context to better understand where your brand stands today. ?Download In-app survey response rates. Average inbound and outbound message volume.

Feedback Software 147

Feedback Software User Testing Customer Feedback Customer Experience 147

Intercom, Inc.

DECEMBER 2, 2019

Although it may seem like a no-brainer for businesses to offer customer support in multiple languages, in a recent survey we found that the vast majority of businesses struggle to implement an effective multilingual support strategy. We surveyed 170 non-native English speaking SaaS customers, and 135 support team leads to learn more.

Customer Experience 209

Customer Experience Research Software User Testing Technical Review 209

Intercom, Inc.

OCTOBER 27, 2021

Many support teams implemented the funnel and saw game-changing results, including reduced inbound conversation volume, faster resolution rates, and enhanced CSAT. But there was one problem – there was no quick way to gain a complete , visual view of how the funnel was working for your business. Boosted conversation ratings.

Data Visualization 138

Data Visualization Reporting Tools Strategy Inbound 138

Intercom, Inc.

MAY 13, 2022

After resolving each issue, company Alpha’s support team may ask customers to respond to a short survey to gauge how satisfied they are with the outcome. At the end of each week, support team managers look at that data to see the areas where their teams might improve.

Data Visualization 129

Data Visualization User Testing Customer Experience Customer Feedback 129

Userpilot

OCTOBER 31, 2022

Use churn surveys and cancellation emails to learn why users churn and identify unsuitable user groups. Use cancellation surveys to collect more data. Following on from the above, be sure to build automatic churn surveys into your cancellation flow. Example of a cancellation survey. Using NPS surveys is a good start.

Feedback Software 97

Feedback Software User Testing Research Software Data Visualization 97

The Product Coalition

OCTOBER 6, 2023

Call Centers Inbound and outbound call centers are constantly interacting with consumers regarding calls for various services and campaigns. deaths per 100,000 individuals due to automobile accidents, according to a survey. In the United States, there are 11.7 Several applications utilize sensors to monitor the driver’s condition.

Research Software 130

Research Software Reporting Tools Data Visualization Automotive 130

Intercom, Inc.

OCTOBER 13, 2022

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product. Three, they are slow.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

APRIL 8, 2022

Build in-app surveys and collect feedback on your features using Userpilot. One useful customer feedback survey you can use to determine if you’ve achieved product-market fit, is the PMF survey. PMF survey built with Userpilot. First the features, then the inbound marketing. Let’s take a look at their journey!

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

Intercom, Inc.

AUGUST 16, 2022

A messenger can automatically gather rich, in-the-moment, first-party data for you via chatbots , surveys , third-party integrations , and other cutting-edge technology. In turn, your team is then freed up to focus on resolving high-priority and VIP queries. Make your tech stack work for you: And cross-functionally!

Data Visualization 118

Data Visualization User Friction Customer Experience Customer Communications 118

Usersnap

FEBRUARY 14, 2023

The marketing strategy for product-led growth is more inbound and you let the product speak for itself. With inbound marketing, your go-to-market strategy needs to focus on articulating the benefits and features of your business in a way that gives users the critical information they need to determine if the SaaS product is right for them.

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Userpilot

APRIL 25, 2024

Primary market research gathers specific data directly from the target audience using tools like surveys and focus groups, while secondary market research utilizes existing data from various sources to provide broader market insights. Surveys (here – in-app survey templates from Userpilot ). Interviews. Focus groups.

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Intercom, Inc.

MAY 15, 2019

Ensuring your follow-ups are consistent and effective, however, is as much an art as a science, and it involves overcoming the inherent challenges of customer support, which can be relentless (consistent inbound volume, meeting SLAs, having a constant pulse on latest product releases). Every conversation is different.

Customer Experience 199

Customer Experience Inbound Customer Satisfaction Product Research 199

Intercom, Inc.

NOVEMBER 30, 2021

Surveys and qualitative feedback: Typeform. For an even more personal touch, you can send customers video surveys with VideoAsk. NPS, CSAT, and CES surveys: InMoment. Quantitative data is meaningful. But it won’t help you fully understand all of the context behind your customers’ pain points.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

JUNE 1, 2021

Here are some of the most most urgent challenges we’ve identified from Forrester’s survey of over 500 global customer support decision makers – and what you need to do about them to stay competitive. For TrueCommerce , proactive support has reduced their inbound conversation volume by 20%. Sound familiar?

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Intercom, Inc.

JANUARY 18, 2019

Ensuring your follow-ups are consistent and effective, however, is as much art as science, and it involves overcoming the inherent challenges of customer support, which can be relentless (consistent inbound volume, meeting SLAs, having a constant pulse on latest product releases).

Customer Experience 151

Customer Experience Inbound Customer Satisfaction Product Research 151

Userpilot

MAY 3, 2023

As a product manager, you have two primary methods of gathering information about in-app user behavior: asking users directly through surveys or interviews (expensive and time-consuming) or software usage analytics. To top it off, product analytics will help you drastically improve user experience.

Analytic Tools 93

Analytic Tools Data Visualization Feedback Software User Testing 93

Userpilot

OCTOBER 25, 2022

Measuring user sentiment with NPS surveys is easy. This includes inbound activities like defining product vision and product strategy, setting product goals, developing the product roadmap , or planning the product launch. Start with in-app surveys to get feedback from active users. What is strategic product management?

Product Research 98

Product Research User Testing Customer Feedback Research Software 98

Userpilot

APRIL 3, 2024

Resource centers are a powerful tool for your customers, acting as a one-stop hub for all your inbound marketing efforts. Direct User Feedback : Encouraging and collecting feedback directly from users through surveys or in-app feedback tools provides insights into their desired improvements. Why do you need a resource center?

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Intercom, Inc.

DECEMBER 28, 2022

Earlier this year we created Switch , Intercom’s personalized solution to high inbound call volume. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. You’ll find the ongoing series here.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Intercom, Inc.

FEBRUARY 1, 2022

With 59% of organizations reporting increased inbound volume , gathering customer feedback will help you to find out and address rising expectations directly. This can be as simple as implementing a rating system, timely follow up messages, or even surveys to gather valuable qualitative data.

User Testing 118

User Testing Customer Experience Data Visualization Customer Feedback 118

Userpilot

OCTOBER 8, 2021

The product-led growth model has numerous advantages over traditional sales and marketing for many SaaS providers: Lower customer acquisition costs : you don't need to spend a fortune on salaries for large inbound or outbound marketing teams. There's also a powerful NPS tool which allows you to survey customer sentiment in-app.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Product Research 98

Intercom, Inc.

AUGUST 3, 2022

Boost response rates with the latest Surveys features. Let’s be honest: if a survey isn’t quick and convenient, it’s tempting to skip it altogether. Use the new live preview function to view your survey through your customers’ eyes before you launch. .

Product Research 203

Product Research Embedded Analytics Data Visualization Inbound 203

Usersnap

NOVEMBER 26, 2023

Integration of Usersnap with Jira Product Discovery Usersnap is an exemplary tool for capturing user feedback , offering a suite of features to collect in-product feedback, micro surveys , and issues with screen captures. Your users can enjoy multiple ways to communicate with you, which provides invaluable insights (quite literally!)

Product Research 52

Product Research Feedback Software Analytic Tools Research Software 52

Userpilot

AUGUST 29, 2022

Engineering as marketing is an inbound marketing strategy that involves creating free useful tools for your target audience. Our NPS calculator makes it quick and easy to plug in your survey responses and find your NPS score. Moreover, you can even find best practices for conducting in-app NPS surveys and analyzing responses.

Research Software 98

Research Software Engineering User Testing Marketing 98

Revulytics

FEBRUARY 12, 2019

These roles are called inbound product managers and outbound product managers, or technical product managers and strategic product managers. products.

Data Visualization 66

Data Visualization Product Management Product Manager Outbound 66

Userpilot

FEBRUARY 4, 2022

Surveys that measure metrics like CSAT, CES, or the net promoter score can give you insights into which changes would boost your monthly recurring revenue MRR and improve customer retention. Satisfaction surveys. Use satisfaction surveys to collect feedback. HubSpot uses a scale of one to seven for their CSAT surveys.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Centercode

AUGUST 14, 2020

The Centercode Platform boosts effectiveness and productivity by automating community nurturing, reminders, surveys, and reporting. “Within a moment’s notice, Diego joined me for an inbound qualifying call after I quickly found out the prospect needed communication to be in Spanish.

Reporting Tools 64

Reporting Tools User Testing Feedback Software Product Research 64

The Product Coalition

OCTOBER 29, 2018

Oh, remember to flip on the profile setting that indicates openness to new opportunities to multiply your inbound recruiting. The best part is that it’s always a 1-step application to any job, no requirements to upload a resume or fill out a 10 question survey about your eligibility to work and ethnic background. inbound) Recruiter ?—?depending

Inbound 60

Inbound Product Research Startups Weak Development Team 60

The Product Coalition

MARCH 23, 2018

I have traditionally been a believer that any form of marketing other than what is classified as, “Inbound” is typically a waste of money and time. As I think about it however, I actually think that this idea of, “Inbound marketing” is actually a bit ridiculous. Inbound marketing is a tool mostly purposed in driving new acquisitions.

Inbound 60

Inbound Marketing Outbound Customer Experience 60

Userpilot

JUNE 29, 2023

You can do this by transferring in-app customer behavior data and survey responses from Userpilot to HubSpot. Moreover, HubSpot offers two-way integration with Zapier to share data across multiple tools to capture leads and improve your inbound marketing programs. Here are Zapier’s best features.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Experience 52

Userpilot

APRIL 6, 2022

You can also automate some parts of your inbound marketing strategy like email marketing using a tool like ActiveCampaign, support, or in-app guidance and communication using Userpilot. Userpilot can be used to build other experiences like in-app announcements, surveys that help you collect direct insight from users, and many more.

Research Software 52

Research Software User Testing Onboarding KPIs Customer Experience 52

DISQO

JULY 5, 2018

zero-risk answers) to survey questions. This works really well if research teams have the resources and bandwidth to handle and prioritize all the inbound questions and hypotheses. With regard to experimentation, you should ensure that: You are eliminating bias from psychological distance by generating revealed preferences (i.e.

User Testing 66

User Testing Research Software Market Research Product Research 66

The Product Coalition

JULY 8, 2019

This reflects the traditional bias of companies, but we believe the modern PMM needs to have the responsibility and capacity for both. Product Marketing is very much the glue that brings together teams across the organization to enable the perfect matching between product and market, and thereby create success for the organization.

Data Visualization 60

Data Visualization Definition Product Marketing Reporting Tools 60

Pragmatic Marketing

MAY 23, 2017

The visibility and urgency of tactical requests from engineering, marketing communications and sales—plus a lack of priority and support from senior management for inbound research and strategic thinking—can place severe constraints on the product manager’s ability to act as CEO.

Product Research 70

Product Research Product Management Product Manager Research Software 70

Userpilot

JULY 19, 2021

More than two-thirds of marketers responsible for customer experience compete solely based on customer experience, according to the 2017 Gartner Customer Experience in Marketing Survey. Hubspot – a CRM that focuses on inbound marketing, tracking, and monitoring user engagement.

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98