Intercom, Inc.

DECEMBER 8, 2020

They’re vital for gauging whether or not your current customer support solutions are meeting the needs of your customers and your organization. Despite similarities, KPIs and metrics inform different objectives. When reviewing this metric, remember to consider the nature of the conversations being held.

Onboarding KPIs 211

Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

Userpilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Reporting Tools 105

Userpilot

DECEMBER 20, 2023

Data-driven customer segmentation using algorithms like K-Means revolutionizes personalized marketing by grouping customers based on shared characteristics, enabling businesses to create targeted campaigns that resonate with each segment. This elevates the customer experience and boosts customers’ likelihood of purchasing.

Artificial Inteligence 105

Artificial Inteligence Data Visualization Customer Experience Customer Feedback 105

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. Let’s have look at what product positioning actually is, what it involves, the benefits of effective positioning, the strategies you can employ, and the risks of ignoring all the wisdom in this article.

Research Software 98

Research Software Feedback Software Analytic Tools Positioning 98

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

Userpilot

OCTOBER 15, 2023

To inspire you, this article includes a few use cases for trend analysis that you can utilize, such as comparing active users’ trends with trial users, gauging product adoption and usage trends, and understanding what drives customer satisfaction. What is trend analysis? Let’s learn how.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Subsequently, McKinsey & Company found that the COVID-19 crisis had accelerated the digitization of customer interactions by several years.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

The Product Coalition

OCTOBER 30, 2023

An outcome instead might be to help users find the information they are looking for in half the time. Here is an example: Objective: Increase customer satisfaction by 10%. Key Results: Reduce the number of customer complaints by 50%. Increase the number of positive customer reviews by 20%.

Roadmap 115

Roadmap Feedback Software Onboarding KPIs User Testing 115

Userpilot

AUGUST 23, 2023

CX design focuses on all interactions on the whole customer journey. UX design focuses on user interactions with a product or feature. And focuses on separate parts of the user journey map. CX design improves customer satisfaction, creates loyal customers, and increases customer retention.

Customer Experience 96

Customer Experience User Testing Customer Feedback Feedback Software 96

Userpilot

JANUARY 11, 2024

Personalize the onboarding experience to highlight features that help each user achieve their primary goal. Always explain why any information is needed before requesting it. Use automation to provide personalized user support and drive customers through the onboarding experience. to assist customers at all times.

Onboarding KPIs 105

Onboarding KPIs Customer Experience Feedback Software User Testing 105

Intercom, Inc.

FEBRUARY 9, 2021

According to a Microsoft Global State of Customer Service report , 90% of respondents said that customer service is an important factor in their choice of, and loyalty to, a brand. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Cater to customers’ preference for chat.

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Userpilot

APRIL 21, 2024

TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. Here are some additional benefits of reducing your customer support load : Lower support costs – Dealing with piles of support requests and queries comes at a hefty cost.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

UX Planet

FEBRUARY 1, 2024

Users can perform various financial transactions such as self-transfer, payments to contacts, and UPI-based payments and receive guidance on managing expenses through savings and investments. Addressing these issues through innovative and user-friendly applications can transform individuals, businesses, and the overall economic landscape.

Analytic Tools 86

Analytic Tools Data Visualization Research Software Reporting Tools 86

Ronke PM

APRIL 11, 2024

The success of products that combine utility and delight is partly due to the innovative and fearless cross-functional team that developed it. These teams possess superb experience and extensive backgrounds in their industry, understanding the jobs their customers and personas need to accomplish.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

TechEmpower - Product Management

MARCH 4, 2024

Focusing on generative AI applications in a select few corporate functions can contribute to a significant portion of the technology's overall impact. Key Functions with High Impact Generative AI is revolutionizing sales by enabling dynamic pricing and personalized customer interactions, boosting conversion rates and customer satisfaction.

Generative AI 118

Generative AI Analytic Tools Research Software Reporting Tools 118

Userpilot

DECEMBER 13, 2023

The strategy should also have information about the UX team, processes, and guidelines. Next, conduct customer and market research to identify opportunities for UX improvement , and use research findings and business goals to formulate the UX vision statement. This translates into higher customer satisfaction and brand loyalty.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Userpilot

JANUARY 29, 2024

TL;DR SaaS UX design is a process of creating a smooth and pleasant user experience for SaaS products. A well-crafted UX design increases customer satisfaction, improves user engagement, minimizes friction and churn, and improves customer retention. You can also use social proof to reassure users.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

DECEMBER 7, 2023

It involves understanding and addressing the customer's needs, preferences, and expectations at every touchpoint across various channels. Customer Relationship Management focuses on understanding, managing, and enhancing company interactions and customer relationships.

Customer Experience 105

Customer Experience Feedback Software Analytic Tools Customer Feedback 105

Userpilot

AUGUST 15, 2022

There are different types of customer sentiment analysis models, but the most common ones are fine-grained, aspect-based, emotion detection, and intent analysis models. With fine-grained analysis, you can determine whether a piece of content is perceived as very positive, positive, neutral, negative, or very negative by people.

Feedback Software 98

Feedback Software Data Visualization Analytic Tools User Testing 98

Userpilot

MAY 14, 2023

Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. TL;DR Customer feedback is any information gathered about the customer experience with your product or service.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? In this article, we review different ways to identify potential churn and deal with it. Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. Why do customers churn?

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Data Visualization 98

Userpilot

OCTOBER 17, 2023

Brand mentions to learn about user’s preferences, honest dislikes, and suggestions for improvement. Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. Foster deeper customer relationships to enhance brand loyalty.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Research Software 103

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

The Product Coalition

JANUARY 27, 2024

The spectrum of roles in product management is broad, ranging from highly specialised to more generalist positions. There’s a clear distinction between technical and business-oriented roles, as well as between those focused on B2C and B2B markets. For example.

Feedback Software 129

Feedback Software Analytic Tools Onboarding KPIs B2B 129

Valerian Tech

MAY 30, 2023

Efficient data analytics allows e-commerce companies to gain valuable insights into customer behavior, optimize their operations, and make informed business decisions. This understanding helps optimize product offerings, personalize customer experiences, and improve marketing campaigns. Book a free consult today.

Data Visualization 52

Data Visualization Analytic Tools Fractional CTO CTO Coach 52

Userpilot

MARCH 6, 2024

A well-designed product funnel enables teams to evaluate and optimize their marketing strategy for more targeted and personalized customer engagement. It also helps organizations improve conversion rates and create a positive customer experience leading to higher satisfaction and loyalty. Congratulations!

Analytic Tools 104

Analytic Tools Data Visualization Research Software Onboarding KPIs 104

UX Studio

OCTOBER 11, 2022

Did you know that customers pay 4.5x more if they receive a positive customer experience (CX)? Furthermore, companies that provide great customer experiences grow 5x faster and bring in 5.7x It’s no longer an option to offer your customers mediocre digital customer experience. Customers Willing to Pay More.

Customer Experience 83

Customer Experience User Testing Analytic Tools Customer Feedback 83

The Product Coalition

JANUARY 11, 2023

PMs should have some design intuition, be able to give useful feedback, and understand how design elements such as color and type contribute to the user experience. It is also important for PMs to know some design techniques, such as wireframing, information architecture, and object mapping, and to include designers in their workflow.

Feedback Software 104

Feedback Software Research Software User Testing Technical Review 104

The Product Coalition

JANUARY 12, 2023

"Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. Digital transformation touches every corner of an organization—from the way they interact with customers to the way they design products and services.

Artificial Inteligence 128

Artificial Inteligence Data Visualization Analytic Tools Research Software 128

Userpilot

JANUARY 9, 2024

TL;DR A UX audit is a data-driven assessment of your website or product’s performance in terms of user experience. UX audits highlight usability issues that drive users away, along with opportunities for refinement to improve customer satisfaction. Study behavior trends to highlight any UX designs users avoid.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

JUNE 26, 2023

Customer feedback helps SaaS companies personalize the customer experience and identify pain points and needs as well as factors contributing to customer success. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

APRIL 25, 2024

Marketing research is essentially a method utilized by companies to collect valuable information regarding their target market. Through the common practice of conducting market research, companies gather essential information that enables them to make informed decisions and develop products that resonate with consumers.

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Mixpanel

NOVEMBER 8, 2022

While there’s no one right answer, we spoke with venture and growth investors from some of the world’s top firms to understand what they look for in product data and how they use that information to evaluate a potential investment. “The most important thing is seeing user activity grow within a product organically.”

Data Visualization 88

Data Visualization Startups Analytic Tools Technical Review 88

Usersnap

DECEMBER 19, 2023

Versatility in Product Management Understanding User Satisfaction Assessing Usability Determining Feature Preferences Aligning with Market Trends Gathering Targeted Feedback for Iterations 5. Star Rating Ubiquitous in e-commerce and review sites, the star rating system is a visually engaging way to capture user opinions.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

UX Planet

JANUARY 18, 2024

Conducted by agencies or in-house teams, it involves understanding user behaviors, needs, and motivations through various methods like interviews, surveys, and usability testing. This process is pivotal for gathering insights that inform the design phase. Analyze documented requests and complaints to gain direct user feedback.

Data Visualization 73

Data Visualization User Testing Research Software Product Research 73

Userpilot

JULY 9, 2023

Factors affecting product usability include its effectiveness and efficiency, how easy it is to learn and remember after a break, and how often users make mistakes while engaging with the product. User experience , on the other hand, focuses on overall customer satisfaction when interacting with the brand. Source: Miro.

User Testing 97

User Testing Product Research Customer Experience User Experience 97

Centercode

MARCH 4, 2021

A trusted source of unbiased product testing , their mission is to make it easier for consumers to make well-informed buying decisions. And it’s as helpful to smart tech shoppers as it is potentially nerve-racking to smart tech makers. See Industry Use Cases in Making Good Technology Great.

User Testing 81

User Testing Reporting Tools Data Visualization Product Research 81