Gainsight

MAY 31, 2023

When evaluating customer success software, review platforms such as G2 and TrustRadius can be invaluable resources. G2 Grid Reports are based on thousands of verified reviews and data from actual users, so you can compare multiple vendors based on real feedback. Partner Success Manager.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Systems Review 52

Userpilot

AUGUST 23, 2023

CX design focuses on all interactions on the whole customer journey. UX design focuses on user interactions with a product or feature. And focuses on separate parts of the user journey map. CX design improves customer satisfaction, creates loyal customers, and increases customer retention.

Customer Experience 96

Customer Experience User Testing Customer Feedback Feedback Software 96

Userpilot

JANUARY 20, 2024

How do you conduct root cause analysis in product management? We also explain why it’s important for product managers and share useful tips. What is root cause analysis in product management? It’s used to identify the underlying causes of issues or faults in a product or the product management process.

Feedback Software 115

Feedback Software Analytic Tools Research Software User Testing 115

The Product Coalition

FEBRUARY 24, 2021

As a result, the best product managers thrive on their ability to move quickly, minimizing time to market for feature releases. This nimble approach to product management directly influences business outcomes, differentiating the most compelling products from lesser competitors and boosting adoption and customer satisfaction along the way.

Research Software 92

Research Software Feedback Software Technical Review Software Review 92

Userpilot

APRIL 21, 2024

If you don’t work on effectively managing support tickets, you’ll see customer dissatisfaction rise and support agents struggle. All this leads to a poor customer experience and, inevitably, greater churn. Create a knowledge base so customers can self-service solutions instead of contacting support.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

The Product Coalition

JANUARY 27, 2022

At the beginning of any software development project, managers think of which methodology is between waterfall and agile. It’s essential to follow clearly defined processes or software development life cycle (SDLC) to ensure software development quality. Waterfall and agile: A smart method or bad solution?

Reporting Tools 126

Reporting Tools Feedback Software Agile User Testing 126

The Product Coalition

OCTOBER 30, 2023

This was the third conversation we were having about the product, an app that served our own company along with external customers. And we all know that internal customers take more work to manage. Yet, for many product managers, simplicity is challenging to achieve. We were at odds. Ugh, so entitled — haha. Life is good.

Roadmap 115

Roadmap Feedback Software Onboarding KPIs User Testing 115

The Product Coalition

FEBRUARY 15, 2024

Scalability As businesses expand and their operational requirements grow, generative AI offers a scalable solution that meets increasing demands for content creation, data processing, and customer service. Effective risk management Generative AI aids in risk mitigation by facilitating early detection and resolution of issues.

Generative AI 107

Generative AI Data Visualization Reporting Tools Research Software 107

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. What is customer lifecycle management?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. What is user documentation? Why is user documentation needed?

Document 98

Document Analytic Tools Feedback Software User Testing 98

Userpilot

NOVEMBER 19, 2022

Customer service KPIs measure the performance of customer service teams and customer support management. You should track customer service KPIs to measure the performance of your support teams, improve customer satisfaction, and boost customer retention and loyalty. Customer Satisfaction Score.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Userpilot

NOVEMBER 19, 2022

What is product service management? How is it different from product management ? Product service management is a marketing function whose objective is to keep track of customer and market need fluctuations and inform product development. They also help develop only the products that satisfy real user problems.

Data Visualization 98

Data Visualization User Testing Research Software Feedback Software 98

Userpilot

JANUARY 29, 2024

TL;DR SaaS UX design is a process of creating a smooth and pleasant user experience for SaaS products. A well-crafted UX design increases customer satisfaction, improves user engagement, minimizes friction and churn, and improves customer retention. Why is UX design important in SaaS? Creating S.M.A.R.T

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

AUGUST 15, 2022

Conducting NPS surveys is a great way to measure user satisfaction and identify your most loyal customers. You can conduct user interviews and start the Voice of the Customer (VoC) program to understand customer attitudes in detail toward your product. What are the benefits of customer sentiment analysis?

Feedback Software 98

Feedback Software Data Visualization Analytic Tools User Testing 98

Userpilot

JANUARY 9, 2024

TL;DR A UX audit is a data-driven assessment of your website or product’s performance in terms of user experience. UX audits highlight usability issues that drive users away, along with opportunities for refinement to improve customer satisfaction. Study behavior trends to highlight any UX designs users avoid.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

FEBRUARY 29, 2024

TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Customer analytics deliver many benefits for companies, such as improving customer satisfaction , driving customer loyalty , and increasing customer lifetime value. Starts at Silver’s $199/month.)

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. This is a resource center customers can turn to on-demand to view helpful content like guides, how-to videos , and tutorials.

Embedded Analytics 98

Embedded Analytics Customer Experience Customer Satisfaction Software Review 98

Userpilot

AUGUST 31, 2023

The key differences between Heap and Google Analytics 4 (GA4) are: Heap automatically tracks everything through code installation while GA4 combines both auto-collected and user-defined events. Heap offers relatively simple installation via a code snippet for auto-collecting events. Set up custom events using Google Tag Manager.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Reporting Tools 104

Split

JULY 27, 2023

But what is the best option for your project: a homegrown feature toggle solution or a software-as-a-service (SaaS) feature toggle? For enterprises, feature toggles provide a way to continuously deliver new features while maintaining the stability of existing code.

Feedback Software 52

Feedback Software Software Review Systems Review Technical Review 52

Userpilot

MARCH 17, 2022

End-user training bridges the gap between mere signups and actual usage of SaaS products. People are not likely to find value in a software product if they are left alone to figure everything out. But proper user onboarding helps you avoid all that, and that’s exactly what we’ll be discussing in this article.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105

Userpilot

JUNE 9, 2022

But the two popular digital adoption platforms are very different in terms of pricing, features, integrations, customer satisfaction and ux. Userlane’s code-free digital adoption platform runs as an overlay on software applications. Userlane Reviews. out of 5 star reviews. Userlane has on average 4.6

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. Personalizing customer workflows according to their needs.

Feedback Software 103

Feedback Software Analytic Tools Product Research User Friction 103

Userpilot

OCTOBER 11, 2022

This post helps you determine the key reasons for customer dissatisfaction in your business. We’ll also learn to use in-product experiences to manage customer dissatisfaction and prevent them from putting a dent in your business. Reasons for customer dissatisfaction: Your product feels like it’s not fully developed.

Customer Feedback 98

Customer Feedback Feedback Software Customer Experience User Testing 98

Userpilot

JUNE 26, 2023

Customer feedback helps SaaS companies personalize the customer experience and identify pain points and needs as well as factors contributing to customer success. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Whether it’s increased delivery speed, improved customer satisfaction, or higher employee engagement.

Agile 81

Agile Data Visualization Feedback Software Reporting Tools 81

Userpilot

NOVEMBER 6, 2023

Ignoring these gaps leads to churn and increases customer dissatisfaction. An experience gap can be created due to several factors, such as: – Misunderstanding your customers and their expectations. – Failing to guide customers during the onboarding process. How are customer experience gaps created?

Customer Experience 102

Customer Experience Feedback Software Customer Feedback Data Visualization 102

Userpilot

APRIL 28, 2023

A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. It saves time and resources and improves customer satisfaction by providing self-service support to customers. let customers learn at their own pace and preference.

Analytic Tools 95

Analytic Tools Feedback Software Research Software Data Visualization 95

Userpilot

JANUARY 22, 2024

Customer success is a more proactive and holistic approach than customer support, customer service , or account management. A high-touch customer success model is highly personalized and requires a lot of direct interactions with the customers. The choice should also reflect customer preferences.

Analytic Tools 103

Analytic Tools Feedback Software User Testing Customer Feedback 103

Userpilot

APRIL 9, 2024

Focused on personalized customer communication, Intercom leverages messenger-based interactions and targeted messaging for a highly personalized onboarding experience complemented by a suite of support and marketing tools. Reducing time to value is essential for user retention and product adoption. Book the demo to find out more!

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

MAY 31, 2022

The main difference between reactive and proactive support is that the former waits for customers to reach out with an issue for you to resolve, but the latter identifies potential problems before they happen and suggests solutions to customers, saving time and resources. What is proactive customer support?

Feedback Software 98

Feedback Software Reporting Tools User Testing Customer Feedback 98

Userpilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Analyzing customer service data to identify common issues and queries among new users.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Research Software 103

Userpilot

SEPTEMBER 12, 2022

They can contribute to every stage of the customer journey and uncover insights into customer relationship management. So let’s dive into details and learn from examples of what customer touchpoints are. Customer touchpoints are all customer interactions with your brand — direct and indirect.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

SEPTEMBER 12, 2022

And how is it different from satisfaction? Customer delight is consistently exceeding your customer’s expectations across the entire journey. Customer satisfaction only requires you to meet customers’ expectations—whereas customer delight is about overdelivering. What is customer delight?

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

SEPTEMBER 15, 2022

We’ll also go over some of the best strategies to boost customer satisfaction and make customers happy. Customer happiness dictates user loyalty based on how happy they are with your team or product. Customer happiness is about exceeding expectations while customer satisfaction is about meeting them.

Feedback Software 95

Feedback Software Analytic Tools Customer Feedback User Testing 95

Userpilot

JULY 21, 2022

Customer experience automation (CXA) refers to any technology you can use to automate, scale, and remove friction from customer interactions. CXA can help you streamline the customer experience, drive customer satisfaction and improve retention. What are the benefits of customer experience automation?

Feedback Software 98

Feedback Software Reporting Tools Customer Experience Data Visualization 98

The Product HQ

FEBRUARY 1, 2023

Are you looking for crucial technical program management skills to become a successful technical program manager? Technical program manager (TPM) roles range from mid to senior-level positions that support organizations with their product goals. Well, you’re in the right place.

Technical Review 52

Technical Review Reporting Tools Software Review Weak Development Team 52

Usersnap

APRIL 29, 2023

Product managers have a lot of ground to cover. From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. You’ll be able to understand how chatGPT can be a great tool for product management.

ChatGPT 105

ChatGPT Artificial Inteligence Feedback Software Reporting Tools 105