Product Innovation Educators

JANUARY 6, 2025

The company operated a software platform for their call center, managing customer communications while ensuring compliance with state regulations. As VP of Operations, Kim worked with third-party engineering consultants to improve the platform’s ROI and customer outcomes.

Reporting Tools

UX Planet

OCTOBER 24, 2024

BMC components Customer segments: Different groups of people or organizations that your business aims to serve. Value propositions : The products or services that create value for each customer segment. Channels: How your company communicates with and reaches its customer segments to deliver the value proposition.

User Testing

Userpilot

NOVEMBER 14, 2024

What if you could boost revenue without having to invest a small fortune in new customer acquisition? While it may sound too good to be true, the reality is that you can achieve this by implementing an effective customer expansion strategy. What is a customer expansion strategy? How to calculate customer expansion revenue?

Data Visualization

The Product Guy

JANUARY 7, 2025

The project, intended to improve customer satisfaction and reduce operational costs, was plagued by missed deadlines and escalating budgets. An in-depth review revealed that misaligned goals between IT and customer service teams, coupled with outdated processes, were the primary issues. Or consider a fitness goal.

Feedback Software

BrainMates

OCTOBER 20, 2024

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations.

Data Visualization

UX Planet

MAY 1, 2025

After years of digital innovation, many financial apps still drown users in dataand miss what really matters: how people feel about their money. At UXDA, we see a radically different path: by applying neuroscience and neuromarketing, weve found that tapping into users emotional motivations can transform their entire financial journey.

Banking

UX Planet

NOVEMBER 4, 2024

Photo by UX Indonesia This ‘complete’ guide to usability testing follows an overview in my UX research methods playbook articles. Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. But what is usability?

User Testing

Userpilot

FEBRUARY 4, 2025

Tracking the right user metrics helps you precisely identify issues in the product experience rather than feeling lost in a sea of data. Choosing the wrong KPIs can be more damaging than you think – it drains your teams resources, shifts focus away from real problems, and ultimately, disrupts the customer experience.

Onboarding KPIs

UX Planet

MARCH 4, 2025

In reality, UX is multidimensional, and it requires multiple qualitative and quantitative metrics like task success rate, user satisfaction score, and summary of user reviews. customers who had a smooth experience with a product or service). Such companies rely on user surveys and feedback to evaluate user experience.

Data Visualization

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion.

Data Visualization

UX Planet

FEBRUARY 5, 2025

How Rumi Cosmetiques Boosted User Experience and Conversion Rates in eCommerce: A Case Study for Marketers andManagers Discover how Rumi Cosmetiques achieved a 75% increase in cart adds and doubled conversion rates by enhancing user experience and conversion rate in eCommerce. Ready to uncover their secrets? Keepreading!

Customer Experience

UX Planet

JUNE 1, 2025

Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral.

User Testing

UX Planet

DECEMBER 25, 2024

I remember sitting in a leadership meeting as the UX leader, and out of nowhere, someone asked, Jas, whats the Return On Investment, aka ROI, on UX? I almost choked on my tea because the value of UX is a good user experience that solves user problems. What isUX UX is about understanding user behaviour.

UX

Sequent Learning

OCTOBER 29, 2024

Achieving and Scaling Product-Market Fit: A Guide for Product Managers in Mid-to-Large Tech Companies Introduction As product managers in mid-to-large technology companies, you’re no stranger to the challenges of maintaining and scaling product-market fit (PMF).

User Testing

UX Planet

APRIL 17, 2025

Imagine this: A potential customer lands on your eCommerce site, intrigued by your offerings. A harmonious blend of User Experience and Conversion Rate Optimization. While UX is all about creating a delightful customer journey, CRO zeroes in on converting those delightful moments into actual sales. Sound familiar? Its awin-win!

UX

Userpilot

MARCH 17, 2025

Looking for the best tools for interactive user guides for your company? There are plenty of solutions for interactive user guides on review sites, but they dont make the choice any easier. In this post, Ill explain which interactive user guide software is the best fit for your company and needs.

Analytic Tools

UX Planet

APRIL 19, 2025

Amid this whirlwind of innovation, I found guidance when I came across the work of Andr Neves, a researcher from the Federal University of Pernambuco, on Heuristics for the Evaluation and Design of Generative AI Applications. How can we protect vulnerable users? It felt like finding a detailed map while navigating uncharted waters.

Generative AI

Reveal

DECEMBER 23, 2024

Product analytics empowers you to understand gaps in your offering and how users engage with your product. Not knowing their advantages and relationships, places you at a severe disadvantage with a crucial lack of visibility and end-user satisfaction. This guide will explain the following core areas: What is product analytics?

Data Visualization

Userpilot

JULY 17, 2025

What’s your biggest challenge with customer churn right now? Understanding the root causes of customer churn is the first step to reducing it. Identifying why users are leaving Proactively engaging at-risk users Measuring churn accurately How do you currently track customer health and predict potential churn?

User Testing

Userpilot

APRIL 24, 2025

You’ll help define the most relevant local payment methods to build (breadth) and aspects of payment methods to invest in (depth) to deliver the best outcomes for Stripe users. Who would be the best fit for this job? Who would be a bad fit for this job? Salary $178,600 – $268,000 Apply Here 2.

Research Software

Userpilot

MARCH 23, 2025

The competition for customer attention in app stores is intense , to say the least. million apps on Google Play for Android users to choose from and 2 million on the Apple App Store for iOS users, user engagement is being pulled in a million directions (literally). Try to understand what the in-app user journey is like.

Onboarding KPIs

Sequent Learning

OCTOBER 29, 2024

Discontinuing a Product: A Strategic Approach for Product Managers Discontinuing a product is a complex decision that impacts customers, revenue, and company reputation. A thorough review can reveal if the product still meets the intended purpose or if market shifts have decreased its relevance.

Feedback Software

Userpilot

JULY 12, 2025

Understanding your main objective helps tailor the approach to user behavior analysis. Increasing new user activation Boosting feature adoption Improving trial-to-paid conversion How do you currently analyze in-app user behavior? Effective behavioral segmentation allows for timely and relevant user communication.

Analytic Tools

Userpilot

MAY 30, 2025

They track 47 different key performance indicators (KPIs) in their mobile analytics platform , spend hours debating dashboard numbers, yet can’t predict which users will churn next week The problem here isn’t a lack of data. Analytics forwards starts with understanding user psychology. User journey map on Userpilot.

Analytic Tools

Userpilot

MAY 17, 2025

Did the user discover a core feature? 8 Best mobile app user retention strategies in short If you want a quick overview before diving in, here are my favorite mobile app retention strategies. Contextual onboarding: Show only whats relevant to help users reach value fast. Users feel understood right away.

Feedback Software

UX Planet

FEBRUARY 6, 2025

This is the effect of Dopamine Banking, where finance meets emotions and entertainment, and every tap of your smartphone is engineered to delight and reward. Traditional banking often struggles to capture and maintain customer engagement. It ultimately changes how we think about financial services. Wheres the brand identity?

Banking

Userpilot

MARCH 5, 2025

Customers who actively connect with your brand are more likely to stay loyal, spend more, and become advocates. That’s where customer engagement software comes in. The right platform will equip you with the tools to interact effectively, gather valuable feedback, and build lasting customer relationships.

Analytic Tools

UX Planet

MARCH 29, 2025

In any case, hang around because well go over why UX design strategy is crucial, how to create one, and what the problems arefor you, your team, and, most importantly, your customers. At its core, UX strategy serves as your guide for crafting experiences that genuinely resonate with users and encourage them to engage.

Feedback Software

UX Planet

JUNE 9, 2025

From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights. Mural , Miro , etc.) is recommended.

Data Visualization

Userpilot

JULY 17, 2025

Unlike traditional marketing emails sent to everyone on a schedule, product growth teams create PLG emails responding to what users do inside your product. Every touchpoint pushes users toward actual product adoption. The goal is to help new users hit their “Aha!” ” I’m sure that makes users go, “How did they know?”

Customer Experience

Usersnap

DECEMBER 20, 2024

Release notes aren’t just a list of changestheyre a key touchpoint in the customer journey, reinforcing why users chose your product by consistently delivering value, building trust, and showing that youre invested in their success. Every update is a chance to show youre listening to your users needs. The Secret?

Data Visualization

UX Planet

DECEMBER 6, 2024

How do you create an experience that captivates users and enhances their learning journey? Well, you hit two birds with one stone, significantly enhancing both the user experience and the overall effectiveness of the learningprocess. Satisfaction leads to positive reviews, recommendations, and increased user retention.

Feedback Software

Userpilot

JULY 17, 2025

Onboarding and activating new users Driving adoption of key features Improving trial-to-paid conversion rates Announcing new features effectively How are you currently trying to solve this? Userpilot helps you build, test, and measure these experiences without writing any code. What are the stages of the customer lifecycle?

Onboarding KPIs

Modus Create

JULY 8, 2025

This efficiency saves time, reduces development costs, and enables teams to focus on strategic initiatives like design and user experience. At its core, however, AI-assisted development means augmenting traditional coding workflows with AI-powered tools that automate routine tasks, speed up prototyping, and improve testing.

Feedback Software

Userpilot

FEBRUARY 27, 2025

For customer success managers, doing whats best for the customer and reaching expansion quotas is conflicting. Why account expansion matters more than ever Its well-known that retaining customers is easier than acquiring them. But consider the fact that the cost of acquiring customers is increasing year by year.

Analytic Tools

Modus Create

FEBRUARY 12, 2025

QA and testing will shift from reactive to predictive AI is transforming QA and testing, shifting it from a reactive process to a predictive, proactive process. This evolution allows teams to prioritize prevention over remediation, significantly enhancing efficiency and customer satisfaction.

Analytic Tools

UX Planet

NOVEMBER 18, 2024

These resources might include IT support staff who ensure the online system is functioning correctly, customer service representatives who handle inquiries, and administrative staff who manage the documentation. Service designers focus on the user experience, making sure that the services meet the needs of the users.

Data Visualization