BrainMates

OCTOBER 20, 2024

It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations. At Brainmates you’ll often hear us say; “The Experience is The Product” How the Service Quality Gap Model Applies to Product Management 1.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

Userpilot

DECEMBER 31, 2024

Analytics reports like paths, funnels, and cohort tables for visualizing user behavior data. Session replays to see how users navigate your product. 15+ survey templates (NPS, CES, user satisfaction surveys, etc.) for collecting user sentiment data. NPS response tagging for analyzing qualitative feedback.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JULY 12, 2025

Effective behavioral segmentation allows for timely and relevant user communication. Mostly through email campaigns We struggle to act on user behavior data With targeted in-app messages You’re ready to master Behavioral Segmentation. Behavioral segmentation allows you to group users based on what they actually do.

Analytic Tools 72

Analytic Tools Data Visualization Feedback Software Research Software 72

Centercode

JUNE 11, 2025

Blog Ebooks &Â Guides Events & Webinars Case Studies Podcast Community Sign in Get started for free Test Closure How to Present Customer Insights to Product Managers, Engineers, and Executives Posted on June 11, 2025 Austin Meyer You ran a solid test. You uncovered valuable customer insights.

User Testing 52

User Testing Customer Feedback Data Visualization Feedback Software 52

BrainMates

JULY 9, 2025

The ability to influence stakeholders is a critical part of effective product strategy consulting, ensuring strategy is executed and outcomes are achieved. In product management, strategy alone isn’t enough. Be clear about what customer pain you are solving now, what will wait, and why.

Data Visualization 45

Data Visualization Product Research Reporting Tools Strategy 45

People-First Product Leadership

NOVEMBER 5, 2024

Conduct training sessions exploring case studies of companies that successfully made this transition, highlighting the benefits in growth, user satisfaction, and business outcomes. Have engineers involved in product discovery and direct customer interaction share their insights with other engineers. Lean into your triads.

Product Research 52

Product Research User Testing Data Visualization Customer Experience 52

Userpilot

OCTOBER 31, 2024

When it comes to collecting customer feedback, it offers a survey template library, which includes all industry-standard surveys, like NPS and customer satisfaction surveys. The survey settings allow you to send it to a specific user group and set it to appear at regular intervals, for example, every 3-4 months.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

MARCH 17, 2025

There are two main types of user guides: full product tours (which tend to be more detailed and time-consuming) and interactive walkthroughs (which use tooltips and real-time guidance to provide more contextual help to customers). Why are interactive user guides important? Users get access to help just when they need it.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

JULY 14, 2025

Not only is it a real headache to import, check, and tweak user data every time you want to design a personalized message for a new channel. That’s why I’ve had the most success designing customer lifecycle journeys with an omnichannel customer engagement platform. product usage patterns, timing).

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization User Testing 104

Usersnap

NOVEMBER 18, 2024

For product managers and developers, the goal isn’t just to share changes—it’s to connect with users, encourage feature adoption, and streamline communication. Tools like Usersnap take this further by turning changelog updates into opportunities to delight users and drive engagement.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

JUNE 29, 2025

Throughout my career as a product manager, I’ve seen too many promising mobile apps fail; oftentimes not because they lacked great features, but because the user experience fell short. With 88% of users considering leaving after a single bad experience , every usability flaw costs you lost revenue.

User Testing 66

User Testing Product Research Data Visualization Analytic Tools 66

Userpilot

MARCH 21, 2025

The real challenge is shaping an experience that keeps users engaged and drives continuous growth. As a product manager, I know that even small friction points cause users to drop off. The next step is to go deeper into the key strategies that impact engagement, retention, and user satisfaction.

Analytic Tools 59

Analytic Tools Feedback Software Research Software Data Visualization 59

Userpilot

APRIL 16, 2025

It typically includes features like interactive walkthroughs that help UX designers and marketing teams improve customer satisfaction, drive feature adoption, and reduce time spent on routine customer requests. Benefits of using help desk software Help desk software optimizes how you capture, organize, and resolve user issues.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

UX Planet

FEBRUARY 6, 2025

How toApply: In Branding/Marketing: Reference cultural touchstones, popular nostalgia or personalized messages for specific audience segments. In Product Design: Let users customize elementscolors, layouts or settingsto evoke a sense of ownership and familiarity.

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

Userpilot

JULY 17, 2025

Your current tools and strategies determine the next best step for improving your lifecycle messaging. Mailchimp, HubSpot) We have some in-app messages, but they’re basic A mix of different tools that aren’t connected We don’t have a clear strategy yet It’s time to automate and personalize your lifecycle messaging.

Onboarding KPIs 93

Onboarding KPIs Data Visualization User Testing Marketing 93

Usersnap

DECEMBER 20, 2024

Keep it engaging : Use tools like Usersnap to create visually rich, consistent, and user-friendly Marcin’ Insights: The truth is, as Product Managers, we’re often way more excited about our new feature than our users are. Users need time to discover, try, and adapt to it, especially in the B2B space.

Data Visualization 52

Data Visualization Feedback Software User Testing Customer Feedback 52

Userpilot

OCTOBER 10, 2024

The SaaS user onboarding process is the guidance that users go through from the moment they sign up for a software product. Its goal is to take them through key features and functions to ensure they understand the value of the product. The survey also allows for basic customization, such as branding colors.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience User Testing 105

Userpilot

FEBRUARY 27, 2025

These can also include accounts with high NPS responses and customer satisfaction scores. Or users who have given positive feedback on your product on G2. This involves designing a messaging strategy and an offer based on the company size, industry, use case, etc.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

MARCH 5, 2025

Userpilot Userpilot tops the list because its an all-in-one tool that provides engagement solutions for every stage of the customer journey. Best for: SaaS product teams who want a powerful but easy-to-use platform to improve onboarding, increase product adoption, and drive user engagement. per resolution.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

MARCH 30, 2025

But is it really worth it for product management? While Pendo is known for its top-notch product analytics and in-app guidance features, the mobile offering often receives mixed feedback, especially regarding pricing, implementation complexity, and feature limitations. Multi-screen walkthroughs that users can swipe through.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Reporting Tools 66

Userpilot

JUNE 30, 2025

In this article, we’ll show you how to use video content in your product management strategy to help users learn at their own pace. So you can build successful onboarding experiences that we know will increase user activation. This concrete scenario helps users envision using the feature in their daily routines.

Onboarding KPIs 66

Onboarding KPIs Analytic Tools Feedback Software Embedded Analytics 66

Userpilot

APRIL 8, 2025

Gathering mobile customer feedback shouldnt just be a checkbox item. As a product manager, I believe its a critical step to understanding whos really using your app, whats tripping them up, which features are making a difference, and how many users might opt for your paid plans.

Customer Feedback 76

Customer Feedback User Testing Feedback Software Customer Experience 76

Userpilot

JUNE 4, 2025

How I measure mobile app performance as a product designer Measuring mobile app performance isnt a one-size-fits-all process. The metrics you track and how you interpret them will differ if youre a designer, product manager , or engineer. So, you can prioritize changes that drive user engagement.

Analytic Tools 71

Analytic Tools Data Visualization Feedback Software Research Software 71

Product Innovation Educators

FEBRUARY 20, 2023

How to achieve product-market fit – for product managers This episode is sponsored by PDMA, the Product Development and Management Association. PDMA is also the longest-running professional association for product managers, leaders, and innovators, having started in 1976.

User Testing 273

User Testing Product Management Product Manager Data Visualization 273

The Product Guy

JUNE 18, 2020

Usage: Behavior insights Customer give you feedback via: Usage data (use Google Analytics, Pendo, Mixpanel, etc) Public Forums & Social Media Surveys, interviews, conferences Public Tools 1Password- a Private Forum for customers (kb.1password.com) Product management comes down to discipline and process.

Product Research 412

Product Research Feedback Loop Feedback Software User Testing 412

Userpilot

JULY 10, 2024

Customer experience (CX) is central to product management and the success of your SaaS platform. It can help retain customers and gain loyal brand advocates. And that’s why the customer experience software solutions you choose matter greatly. Here are the features you can use to boost customer loyalty.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

The Product Coalition

APRIL 2, 2022

Every time I navigate the ocean of Product Management frameworks, we are not tackling one essential part of our role: People and Ourselves. There is a framework for almost every stage of our Product development lifecycle, but one of the only transversal things is that we need people to make things happen.

Product Management 174

Product Management Product Manager Management Management 174

The Product Coalition

JUNE 28, 2022

Researching the market is one of the most important roles of a digital product manager. In order to produce a profitable and effective strategy for your product, research into the demands of your consumers is highly important in ensuring that you are successful as a digital product manager.

User Testing 158

User Testing Market Research Product Research Research Software 158

Alchemer Mobile

MARCH 8, 2022

Repeat purchases: When customers continue to come back for repeat purchases, it shows they’re happy with their previous purchases and therefore increasing their lifetime value with loyalty. NPS+/CSAT scores: Overall customer satisfaction can be quickly measured by a metric such as NPS or CSAT.

Customer Feedback 279

Customer Feedback User Testing Customer Experience Data Visualization 279

Mind the Product

MARCH 14, 2019

Eventually the machine displays an error message, spits out your card, and you have to start the entire process again. Introducing humanising touches to your product can diffuse user frustration in a similar way. Illustrations can Increase Customer Satisfaction. The same can be applied to digital products.

Customer Satisfaction 185

Customer Satisfaction User Testing Banking Customer Experience 185

Alchemer Mobile

JUNE 4, 2019

This in-app analytics tool helps companies make data-driven iterations to their apps and gain a better understanding of how product changes impact customer satisfaction. This helps product managers better understand where people are tapping and interacting with their app. Apptimize specializes in A/B testing.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Intercom, Inc.

MAY 25, 2021

Here’s what survey respondents and industry leaders have to say about the irreversible changes to customer support – and how you can use these insights to future-proof your team. Messaging is rapidly becoming a key channel for customer support. Messaging provides a faster, more efficient customer experience.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

Alchemer Mobile

FEBRUARY 2, 2021

Once your landing page is live, you can start collecting leads, offer a preview of your app press and early adopters, and integrate with an analytics or A/B testing tool to test variations of your messaging strategy. App promo videos take your marketing to the next level by bringing your messaging to life. Need a hand getting started?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Alchemer Mobile

DECEMBER 21, 2022

Truly powerful mobile customer engagement comes from hyper-specific brand interactions. The secret sauce here is not just targeting your ads or your messaging toward one demographic at a time, but finding ways to target even smaller combinations. Past behaviors and mobile customer engagement history.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Userpilot

JULY 23, 2024

Feature prioritization is always a hot-button issue for product managers. It helps organizations focus on the Determining which features to include in a product roadmap can be challenging with constantly evolving customer needs and several opportunities chasing scarce resources.

Feedback Software 111

Feedback Software Product Research User Testing Customer Experience 111

Userpilot

JULY 24, 2024

A product strategy framework is a structured approach that outlines how you’ll build and launch your product. Benefits of a product strategy framework include better alignment between product development and business goals and improved user satisfaction. What is a product strategy framework?

Data Visualization 111

Data Visualization Framework Product Strategy Analytic Tools 111

Alchemer Mobile

DECEMBER 28, 2021

Truly powerful mobile customer engagement comes from hyper-specific brand interactions. The secret sauce here is not just targeting your ads or your messaging toward one demographic at a time, but finding ways to target even smaller combinations. Past behaviors and mobile customer engagement history.

User Testing 246

User Testing Customer Experience Customer Feedback Feedback Software 246