Intercom, Inc.

SEPTEMBER 21, 2022

. “These technologies may have helped businesses scale, but it sent relationships that customers had with businesses back to the dark ages” To deal with this scale, a new generation of technology companies emerged introducing ticketing systems and concepts like “do-not-reply” emails.

Research Software 118

Research Software User Testing Customer Experience Vision 118

Userpilot

SEPTEMBER 2, 2022

Customer education platforms are software specifically designed to make onboarding and continuous user education easy. Benefits of customer training software: Improved customer experience and customer satisfaction, better onboarding , reduced time to value , increased customer engagement , etc.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

APRIL 9, 2024

Specializing in guided customer onboarding experiences, WalkMe streamlines user interactions across applications with interactive guides and checklists, though its analytics features are somewhat limited. There are a few benefits of investing in a dedicated onboarding system. Its application isn’t limited to customer onboarding.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Mironov Consulting

MAY 2, 2019

It’s impossible to completely describe every data validation check, option, logical branch, dialog box, pixel placement, error message and workflow without duplicating the code itself. So we answer some questions by running our application – to see exactly what happens in some obscure situation – or by looking directly into the software.

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91