Userpilot

AUGUST 21, 2021

Wondering why your shiny new features are not getting enough user engagement? After spending months building a new feature, it is such a bummer to see users not adopting it as much as you thought they would. A product is only as good as its features. This leads to an increased customer retention rate.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

Userpilot

JUNE 22, 2023

While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. What is customer churn?

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Userpilot

APRIL 26, 2023

There are four types of customer data – user persona data, customer behavior data , customer journey activity data , and customer satisfaction data. Start segmenting customers from day one by collecting user data with welcome surveys and asking about their jobs to be done.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

JUNE 30, 2023

Wondering which strategic customer engagement tactic to use to engage more customers with your product? Customer engagement lies at the heart of every thriving SaaS product. You need to strategically put your effort into bringing back customers to engage with your product regularly.

Customer Experience 97

Customer Experience Customer Feedback Feedback Software Analytic Tools 97

Userpilot

AUGUST 23, 2022

The end goal of both these disciplines is all about delivering exceptional customer experiences and retaining customers. In this article, we’ll go over the differences between these two functions and how they work together to improve customer satisfaction and drive business growth. What is customer support?

Customer Experience 97

Customer Experience Feedback Software Customer Feedback User Testing 97

Intercom, Inc.

NOVEMBER 11, 2021

Users are recruiting your product to reach a specific outcome in their lives — whether that’s catching a flight to reunite with their families or using a productivity app to meet a deadline and impress their boss. But despite how relevant the topic still is, we’re not just here to talk about the ideal onboarding experience.

Customer Experience 254

Customer Experience Onboarding KPIs User Testing Feedback Software 254

Userpilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Userpilot

JANUARY 19, 2023

In this article, we’ll explore customer retention costs. TL;DR Customer retention is a key SaaS metric that measures your ability to retain customers over time. Customer retention cost (CRC) is the amount you spend on customer retention over a specific period. What is customer retention?

Customer Experience 98

Customer Experience User Testing Feedback Software Customer Feedback 98

Userpilot

OCTOBER 26, 2022

When do you need it and how does it help product managers build better products? Impact mapping is a collaborative strategic planning technique used by product managers, product owners , and senior technical leadership, who work mostly in Agile software delivery. In SaaS, these are usually the users. Bear with us!

Onboarding KPIs 98

Onboarding KPIs Customer Experience Product Research User Testing 98

Userpilot

SEPTEMBER 16, 2022

A customer-focused culture prioritizes customers over products. Product-focused companies want to create the best products and become leaders in their market. A customer-focused approach gives you a competitive advantage over other companies. Segment users and provide hyper-personalized product experiences.

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

Userpilot

JULY 24, 2023

Every new product launch is equal parts intimidating and exciting. As the market becomes increasingly saturated with similar SaaS products, your product launch can easily get lost in the noise. Therefore, you need a solid product launch plan to ensure your product isn’t among the 95% of new products that fail each year.

Product launches 98

Product launches User Testing Product Research ChatGPT 98

Userpilot

JULY 29, 2021

It can be quite confusing if you don’t know what tactics will improve customer engagement in your product. Furthermore, you won’t know the answer until you start to test and track customer behavior to see what works. Higher customer retention. What is a customer engagement solution? Lower churn. Get a demo now!

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

ProductPlan

NOVEMBER 20, 2020

Product managers are all about prioritization. The items that deliver the most value to a product’s reputation, help the product achieve its goals and improve KPIs are the ones that we continually slot at the front of the queue. It’s our job to skip over the features that only apply to a couple of customers.

Onboarding KPIs 52

Onboarding KPIs User Testing Customer Experience Product Research 52

Userpilot

APRIL 18, 2022

If you want to understand whether your SaaS company will rise or die soon, you first need to conduct a customer retention analysis to look at important growth metrics. This data will help you understand how and why users churn. Before conducting customer retention analysis, define and exclude inactive users.

Data Visualization 98

Data Visualization Customer Feedback Analytic Tools User Testing 98

Userpilot

SEPTEMBER 29, 2022

Customer experience is the customer’s perception of you, while customer engagement is how you interact with those customers. Both metrics work together to help you retain customers and keep them happy. Measure customer engagement KPIs and metrics across the user journey and make iterations.

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Userpilot

JANUARY 8, 2021

You have more customers enjoying your product than hating it. Net Promoter Score is the result of a one-question survey asking the users how likely they’d be to recommend your product on a scale from 1 to 10. NPS or Net Promoter Score is what many consider to be the gold standard of measuring customer loyalty.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Weak Development Team 93

Userpilot

FEBRUARY 4, 2022

We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product. A self-service SaaS sales process is best for companies with a simple and/or affordable product.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Userpilot

SEPTEMBER 5, 2023

With all the best practices out there, improving CX without a customer experience roadmap can get overwhelming. Building a roadmap can help you understand your customer’s point of view, determine the CX tactics you should apply, and prioritize the tasks with greater returns. What is a customer experience (CX) roadmap?

Customer Experience 105

Customer Experience User Testing Data Visualization Customer Feedback 105

Userpilot

MARCH 31, 2023

Optimizing the user onboarding flow is always a key SaaS business goal. That being said, it can be difficult to improve the user’s experience if you don’t follow the onboarding flow best practices that this guide will go over! What is the onboarding flow process? What makes a good onboarding flow?

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools User Testing 98

Userpilot

APRIL 30, 2024

And does it work with the product-led growth model? The approach makes your company more customer-centric , improves customer satisfaction and retention , and gives you a competitive edge. A robust customer success strategy enables customers to get the most out of the product.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

The Product Coalition

MARCH 29, 2018

Is your B2B product easy to sell and easy to renew? I realize not every product person has to navigate sales stakeholders. But if you’re working on a B2B product with a sales force, odds are you know what I mean. But if you’re working on a B2B product with a sales force, odds are you know what I mean.

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

Userpilot

NOVEMBER 7, 2023

That’s why customer engagement marketing is an essential pillar, as it provides the building blocks for making customers stay, engage , and eventually become loyal advocates for your product. That said, we’ll go over how to build a strong customer engagement strategy that cultivates trust and unlocks product growth.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Userpilot

MAY 20, 2024

Are you doing enough to lead your company toward product-led growth ? Given the right product growth tools you can transform your product into a self-growth machine. In this article, we’ll go over 16 tools that each product team may want to have in. Pendo is the best product adoption software for mobile apps.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

MAY 17, 2024

Looking for the perfect product feedback tools for collecting insightful data? That’s why we’ve put together this comprehensive guide which covers different types of tools for collecting user insights , examines the key functionalities of each, and shows the pricing, making it easier for you to make a decision. Look no further!

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

The Product Coalition

MARCH 17, 2020

If somebody asks what’s the job of a product manager, the only correct answer is?—?pretty In traditional businesses, the product manager’s role is spread evenly across several departments or individuals. This requires product managers to maintain a well-organized, streamlined process of product development.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Userpilot

OCTOBER 30, 2023

It’s no longer enough to attract new business; the key to sustained success is keeping your existing users engaged and satisfied in the long run. However, with a good product and a combination of the right retention strategies, it’s possible to retain a high percentage of your users. This is easier said than done.

Feedback Software 104

Feedback Software Analytic Tools Customer Feedback Customer Experience 104

Userpilot

MARCH 15, 2022

Is your SaaS business trying to leverage product growth to achieve success? In the SaaS world, product growth (or product-led growth) has become a popular way to drive growth as it allows users to experience the value of your product before they even subscribe to a plan. What is product growth in SaaS?

Onboarding KPIs 98

Onboarding KPIs Customer Experience Data Visualization Customer Feedback 98

Userpilot

JULY 14, 2023

What is a product analytics framework and why is it important? We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. In the final 2 steps, the teams analyze the data to extract insights and act on them to improve the metrics.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Research Software 96

Userpilot

FEBRUARY 14, 2024

This article is going to dive into the Userpilot vs HelpHero debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? TL;DR Let’s explore how Userpilot, and HelpHero compare when it comes to user onboarding and other common use cases. Let’s get into it!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JANUARY 17, 2024

Scaling involves finding the right timing, understanding customer psychology, and making critical decisions to drive product-led growth. The most common challenges that hinder SaaS growth are lack of product-market fit , ineffective sales and marketing strategies , customer churn, and long product development cycles.

Feedback Software 105

Feedback Software Research Software Analytic Tools User Testing 105

Userpilot

OCTOBER 6, 2022

Here are some of the best practices for effective customer communication: Segmenting users so that you can hyper-personalize their emails, welcome screens, etc. Setting and tracking customer service communication metrics. Automate customer communication with chatbots. Develop solid internal communication systems.

Customer Communications 97

Customer Communications Feedback Software Research Software Analytic Tools 97

Userpilot

FEBRUARY 13, 2024

Wondering whether Userpilot or Product Fruits is the best option for your SaaS company? This article is going to dive into the Userpilot vs Product Fruits debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? Let’s get into it!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

DECEMBER 13, 2022

Ways to improve the customer experience for promoters, passives, and detractors. The net promoter score is a metric used to track customer experience and satisfaction. The net promoter score question that’s asked in surveys is: “How likely are you to recommend this product to a friend or colleague?”

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Userpilot

FEBRUARY 13, 2024

This article is going to dive into the Userpilot vs Walkme debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? TL;DR Let’s explore how Userpilot, and Walkme compare when it comes to user onboarding and other common use cases. Let’s get into it!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 14, 2024

This article is going to dive into the Userpilot vs Chameleon debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? TL;DR Let’s explore how Userpilot, and Chameleon compare when it comes to user onboarding and other common use cases. Let’s get into it!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

AUGUST 15, 2023

A product launch marketing plan is more than a simple press release announcing your product. It is the process that guides you to a successful product release. With several product launches occurring every day, you need something special to ensure your announcement doesn’t get lost in the noise. Let’s begin!

Product launches 98

Product launches User Testing Feedback Software Research Software 98

Userpilot

FEBRUARY 14, 2024

This article is going to dive into the Userpilot vs Intercom debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? TL;DR Let’s explore how Userpilot, and Intercom compare when it comes to user onboarding and other common use cases. Let’s get into it!

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Reporting Tools 52