Intercom, Inc.

JULY 1, 2020

Proactive customer support is the antidote to long wait times and ticket deflection. With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it.

User Friction 240

User Friction Outbound Customer Experience Customer Feedback 240

Intercom, Inc.

MARCH 16, 2021

This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. Proactive support can drastically reduce the number of conversations that reach your support team, all while increasing customer satisfaction and retention.

Data Visualization 202

Data Visualization User Friction Onboarding KPIs Outbound 202

Intercom, Inc.

NOVEMBER 17, 2021

All of these improvements come directly from feedback from you, our customers, so we can help you to support and engage your customers like never before. Register for our Built for you webinar on Tuesday, Nov 23 at 6pm GMT. Customize your outbound emails with email editor improvements. Conversational support.

Customer Feedback 223

Customer Feedback Data Visualization Customer Experience User Testing 223

Intercom, Inc.

JUNE 8, 2021

The top and most impactful benefits support leaders have reported from scaling conversational support across their organization are: Improved customer retention (60%). Enhanced customer satisfaction (58%). and collect positive reviews from our customers,” says Vlada Masevich, Head of Customer Success at Survicate.

Reporting Tools 223

Reporting Tools Technical Review Data Visualization Research Software 223

Intercom, Inc.

NOVEMBER 10, 2020

Now, we’re making it even easier to have conversations with your customers, with powerful updates to our management tools for marketing and support teams. Register for our Built for you webinar on November 11 at 6pm GMT. Get in front of your customers – without disrupting their flow. Here are a few highlights from this quarter.

Data Visualization 104

Data Visualization Customer Experience User Testing Research Software 104

Userpilot

JULY 4, 2023

Use different acquisition channels like SEO and content, paid media, and webinars to attract new customers. Automate in-app onboarding so new users get value without manual intervention. Collect feedback to understand what brings satisfaction to users so you increase retention rates by having a better product.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

JANUARY 26, 2024

For SaaS businesses, PLG offers benefits like lower user acquisition costs , reduced burden on customer success and support teams, sustainable and scalable business growth, and higher customer satisfaction, retention, and lifetime value. In contrast, in sales-led growth , it's the sales teams that drive sales.

Analytic Tools 103

Analytic Tools Feedback Software Data Visualization User Testing 103