Gainsight

APRIL 10, 2023

By Harshi Banka, Senior Director of Strategy, Digital Customer Success The last few months have been rough for SaaS businesses with multiple headwinds including the economic downturn, rising inflation, and decreasing investments. This is where digital customer success (DCS) comes in. What Is Digital Customer Success?

Data Visualization 59

Data Visualization Analytic Tools Customer Experience Research Software 59

Userpilot

DECEMBER 6, 2022

Take both positive and negative feedback seriously; they are equally important to building fantastic customer experiences. UX research insights are important to the product design process because they help to: Create a customer-focused product. Improve customer experience and customer satisfaction level.

Data Visualization 90

Data Visualization Customer Feedback User Testing Feedback Software 90

Userpilot

NOVEMBER 21, 2022

The insights from the market research feed into the go-to-market strategy. This outlines how to launch the product to the right clientele at the right time. While developing the GTM strategy , they work with the marketing team to select the best ways of promoting the products. Go-To-Market strategy.

Product launches 88

Product launches Product Research User Testing Research Software 88

Userpilot

JUNE 1, 2022

You can significantly increase your business strategy’s effectiveness by setting the right goals. Without setting the right goals from the beginning, growth can be difficult. The signals you receive indicate whether you’re on the right path for your goal. This is a sign that your product is successful.

Onboarding KPIs 90

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 90

ProductPlan

FEBRUARY 18, 2020

The truth is product metrics are affecting product managers’ happiness. Product Metrics are Affecting Your Happiness. What happens when hitting those metrics comes at the expense of the ideal product experience and user satisfaction? Let’s explore this common conundrum some product managers must face.

Customer Experience 59

Customer Experience Product Research Customer Satisfaction Reporting Tools 59

Userpilot

FEBRUARY 7, 2023

This customer communication makes it possible to prompt users to accomplish specific actions like clicking a button, testing a feature, filling in the information, or upgrading their subscription. Let’s take a look at each type and how product marketers leverage in-app messaging to further growth efforts.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience User Testing 93

The Product HQ

FEBRUARY 1, 2023

Technical program manager (TPM) roles range from mid to senior-level positions that support organizations with their product goals. TPMs must communicate strategies, roadmaps, and program issues with all key stakeholders. At most, it puts you in an inspiring position to lead them forward.

Technical Review 52

Technical Review Reporting Tools Software Review Weak Development Team 52

Imaginary Cloud - Design

SEPTEMBER 1, 2022

Whether you are an e-commerce brand, B2B company, or another type of business, your website is likely to be the first impression many potential customers get of your company. Therefore, it is essential that your website reflects the image of your brand and provides visitors with a positive and informative user experience.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Feedback Software 52

UX Studio: Product Management

MARCH 19, 2021

Opportunity scoring is a quantitative method that tries to find the relationship between user satisfaction and feature importance by letting customers give scores on feature ideas. Identifies important features that users are unhappy with. Relies a lot on user scoring. Opportunity scoring. Quick and Easy method.

Product Research 109

Product Research User Testing Development Customer Experience 109

Userpilot

JANUARY 28, 2024

Free-to-paid conversion rate indicates the effectiveness of product value proposition, pricing, and user engagement strategies. Customer retention rate shows customer loyalty and satisfaction and is vital for long-term revenue stability. Want to see how Userpilot can help you track your product performance?

Onboarding KPIs 94

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 94

Userpilot

JUNE 14, 2023

And learning how to analyze the customer journey will help you to ensure product growth and positive business outcomes. In this article, we’ll cover the definition of customer journey analytics, discuss ways to analyze the customer journey, and review customer journey analytics tools.

Data Visualization 83

Data Visualization Analytic Tools Customer Feedback Feedback Software 83

Userpilot

APRIL 27, 2023

TL;DR Customer feedback is the data you get from your users about your product and their experience. Customer feedback allows you to drive customer success, improve customer satisfaction , boost customer loyalty, and make informed product decisions. Increase customer retention ?

Feedback Software 67

Feedback Software User Testing Customer Feedback Analytic Tools 67

Userpilot

JUNE 8, 2022

The Product-Market Fit Survey helps you determine whether you’ve attracted the right group of users for your product. With the Customer Satisfaction survey , you get to collect critical feedback on any aspect of your product, such as a new feature or your customer support team performance.

User Testing 52

User Testing Feedback Software Customer Experience Customer Feedback 52

Userpilot

MAY 29, 2023

In this article, we’ll show you what a customer engagement framework looks like, go over the five stages of customer engagement, and look at a few customer engagement strategies that you should use for your own SaaS products! What is a customer engagement framework?

Analytic Tools 73

Analytic Tools Feedback Software User Testing Customer Experience 73

Userpilot

OCTOBER 11, 2021

Customer Lifetime Value (LTV) refers to the average amount of money your SaaS business earns from a user over the time they are a paying customer, which you can improve with a solid secondary onboarding strategy. Customer Churn Rate calculates how much of your customer base you are losing during a specific period.

Onboarding KPIs 89

Onboarding KPIs Feedback Software Analytic Tools Research Software 89

Userpilot

JULY 14, 2023

Implementing a product analytics framework enables data-driven decision-making, leading to higher customer satisfaction, loyalty, and retention. Segment analysis helps identify patterns in the behaviors of distinct user groups, enabling targeted marketing strategies and personalized experiences.

Analytic Tools 71

Analytic Tools Data Visualization Feedback Software Research Software 71

ProductPlan

AUGUST 4, 2022

Product roadmapping frameworks work in a very similar way. There are a few routes you can take to achieve your product goals. An effective product roadmap will: Support vision and strategy. A product roadmap will outline how your product vision and strategy can become a reality.

Framework 84

Framework Roadmap Feedback Software Customer Feedback 84

Userpilot

MAY 31, 2021

Growth in SaaS depends to a large extent on how much you are able to track a user’s journey and tailor experiences to each touchpoint in their journey. What is product marketing? In SaaS, product marketing is a subcategory of marketing. It involves positioning a product, promoting it, and enabling sales.

Analytic Tools 75

Analytic Tools Onboarding KPIs Research Software Product Marketing 75

Userpilot

JANUARY 23, 2023

It identifies and stirs you towards the most important things you need to achieve sustainable product growth. This article discusses the best growth marketing strategies within the AAARRR funnel. Then, create a strategy, track key metrics , and iterate. Growth marketers focus their approach on the customer and their pain points.

Analytic Tools 90

Analytic Tools Feedback Software Framework Data Visualization 90

Usersnap

MARCH 4, 2021

Aligning feature requests with product goals How do I set up a workflow for feature requests? Aligning feature requests with product goals. In addition, we could also look at the overall company and product strategy, first from afar. Feature Category 3: Product improvements.

Feedback Software 105

Feedback Software User Testing Research Software Analytic Tools 105

Gainsight

FEBRUARY 2, 2024

To solve this, companies today are turning to customer success training, guided by the logic that well-versed customers who take full advantage of your product will also be more successful. In short, customer training leads to customer retention. They’re not just creating great users of their software.

Education 52

Education User Testing Customer Experience Research Software 52

Userpilot

FEBRUARY 17, 2023

While searching for opportunities, you need to make sure they are aligned with the product strategy and the business model. This includes idea generation and prioritization based on their potential to solve the problem and drive product goals. That’s the product or business goal you want to achieve.

Product Research 89

Product Research User Testing Data Visualization Analytic Tools 89

Userpilot

JULY 18, 2023

Based on the research, PMs develop the long-term product vision and product strategy that are aligned with the overall business strategy. Next, they lead the ideation process and prioritize product and feature ideas. This is essential to build a roadmap that drives the product strategy.

Data Visualization 83

Data Visualization Product Research User Testing Onboarding KPIs 83

Intercom, Inc.

MARCH 29, 2022

We were joined by more than 2,500 customers, partners, and others who wanted to learn more about our product, goals, and the path ahead. To talk more about what modern engagement looks like, let me turn it over to Des Traynor, our Co-founder and Chief Strategy Officer to discuss industry trends and our core beliefs at Intercom.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118