Userpilot

FEBRUARY 20, 2024

What is a data product roadmap? We also share software products you can use to create a foolproof product roadmap and drive product-led growth. TL;DR A data product roadmap is a product development strategy where the product manager and their team use insights from various data sources to inform decisions.

Data Visualization 86

Data Visualization Feedback Software Research Software User Testing 86

Userpilot

MAY 27, 2024

Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement ! TL;DR Customer perception is the impression users have about a brand or product based on their interactions, experiences, and overall satisfaction.

Feedback Software 88

Feedback Software Analytic Tools User Testing Customer Feedback 88

Userpilot

APRIL 10, 2024

Effective customer retention strategies enhance customer satisfaction , turning repeat customers into brand advocates who attract new customers through positive word-of-mouth. Other retention metrics to track include product stickiness, customer lifetime value, expansion MRR, and NPS scores.

Onboarding KPIs 97

Onboarding KPIs Customer Experience Customer Feedback User Testing 97

Userpilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. TL;DR Customer retention is the ability to keep your customers actively using their products. TL;DR Customer retention is the ability to keep your customers actively using their products. Let’s dive right in!

Onboarding KPIs 89

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 89

Userpilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. Similarly, simple and intuitive designs reduce confusion and boost satisfaction.

Feedback Software 97

Feedback Software Analytic Tools Research Software Data Visualization 97

Userpilot

MAY 2, 2024

Poor customer retention drains your resources, reduces revenue, brings operational instability, and harms your reputation. It puts your product’s future at risk. In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. Book the demo!

Data Visualization 82

Data Visualization User Testing Customer Feedback Analytic Tools 82

Userpilot

MAY 8, 2024

If your product doesn’t satisfy customer needs, its future looks bleak. You won’t be able to retain your users or convert them into paying customers. You will learn about different types of customer needs and how to identify them. Satisfying customer needs is essential for retention and loyalty.

Data Visualization 88

Data Visualization User Testing Customer Feedback Analytic Tools 88

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. Why it is important for your product management efforts. It also helps organizations improve conversion rates and create a positive customer experience leading to higher satisfaction and loyalty.

Analytic Tools 78

Analytic Tools Data Visualization Research Software Onboarding KPIs 78

Userpilot

MARCH 7, 2024

TL;DR User engagement is a measure of how active your users are inside the product and how good the product is at keeping them interested. Customer engagement is a wider concept than user engagement encompassing customer interactions with the brand across all customer journey stages.

Analytic Tools 87

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 87

Alchemer Mobile

MARCH 18, 2021

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks across 10 main categories and 20 subcategories. This is going to be a fantastic presentation for both product managers, mobile marketers alike.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Userpilot

JUNE 9, 2023

This makes it crucial to segment customers based on their common characteristics and personalize the experience for each segment. So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs. You can also create multiple types of microsurveys to collect customer feedback.

Messaging 66

Messaging Feedback Software Product Research Customer Feedback 66

Userpilot

JUNE 26, 2023

Customer feedback helps SaaS companies personalize the customer experience and identify pain points and needs as well as factors contributing to customer success. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

Feedback Software 77

Feedback Software Analytic Tools Research Software Customer Feedback 77

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 70

Analytic Tools Feedback Software Research Software Customer Experience 70

Userpilot

JUNE 22, 2023

While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. What is customer churn?

Data Visualization 78

Data Visualization Feedback Software Analytic Tools Customer Experience 78

Userpilot

APRIL 8, 2024

Let’s explore the different types of growth strategies, how to create them, and multiple ways you can unlock product growth with real actionable strategies. TL;DR A SaaS growth strategy is a comprehensive plan designed to increase a company's user base, revenue, and market presence. Interested in driving product growth?

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

JANUARY 17, 2022

Looking for the best NPS surveys software to help you understand customer sentiment and improve customer loyalty with just one simple survey? Every business has its own unique needs and goals when it comes to collecting user satisfaction data. What is an NPS Survey? You’re in the right place.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization Software Review 90

Userpilot

AUGUST 28, 2022

So let’s see what you can do to increase your customer value and retain loyal customers. In SaaS, customer value is a user’s perception of what your product or service is worth. Customer lifetime value is the total worth of a customer’s business throughout their relationship with you.

Feedback Software 100

Feedback Software Customer Feedback Customer Experience User Testing 100

Userpilot

FEBRUARY 4, 2023

You can use examples of strategic initiatives in your SaaS business to improve customer retention rates and drive feature discovery. Initiative examples such as using in-app guidance and sending NPS surveys to collect actionable feedback allow you to retain more customers. moment in a short time.

Feedback Software 85

Feedback Software Analytic Tools Research Software Product Research 85

Userpilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support.

Feedback Software 83

Feedback Software Analytic Tools Research Software Data Visualization 83

Userpilot

SEPTEMBER 7, 2023

So, let’s see 8 critical trends you can follow to stay on track with the changes and how you can apply them to achieve product growth. TL;DR Analyzing customer data helps you offer personalized experiences, increase customer satisfaction and loyalty, and improve decision-making.

Data Visualization 83

Data Visualization Customer Feedback Analytic Tools User Testing 83

Userpilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction.

Analytic Tools 81

Analytic Tools Feedback Software Customer Experience User Testing 81

Userpilot

MARCH 25, 2022

Looking for inspiration to design a great in-app survey? We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction.

Feedback Software 81

Feedback Software Analytic Tools Data Visualization Product Research 81

Userpilot

NOVEMBER 30, 2023

How do product managers identify market gaps? TL;DR Market gaps are the disparities between what customers need and want , and what the market can deliver. A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience.

User Testing 85

User Testing Data Visualization Feedback Software Research Software 85

Userpilot

JULY 22, 2022

Customer-led growth vs. product-led growth? Whichever growth strategy you choose affects conversion rates, customer retention rates, and overall customer engagement. All in all, it’s the driving force for your product growth and company’s success. They slow down product adoption.

Feedback Software 83

Feedback Software Analytic Tools User Testing Product Research 83

Userpilot

NOVEMBER 20, 2022

Customer experience is so important for product growth and retention. Digitize customer experience to meet customers where they are – online. In this article, we’ll cover: What digital customer experience is and why you should do it. Important steps to digitize your customer experience.

Customer Experience 83

Customer Experience User Testing Customer Feedback Embedded Analytics 83

Userpilot

DECEMBER 19, 2022

One way to increase customer retention is by personalizing the user journey. Use interactive walkthroughs and onboarding checklists to drive early product engagement , boost user activation , and shorten the time to value. What is customer retention? Personalize the user journey to exceed customer expectations.

Feedback Software 87

Feedback Software Customer Experience Customer Feedback Product Research 87

Userpilot

OCTOBER 3, 2023

Wondering what customer journey KPIs align with your business goals? Customer journey KPIs, alongside product analytics , help product teams understand if they’re meeting their goals. This insight can help you make informed decisions to optimize your user experience.

Onboarding KPIs 93

Onboarding KPIs Customer Experience User Testing Customer Feedback 93

Userpilot

OCTOBER 20, 2022

The competition out there is increasingly stiff; you can’t be sure a customer will stay with you for long if they aren’t satisfied with your product. And you never know their happiness level unless you test it. Customer satisfaction is the measure of how happy and satisfied customers are.

User Testing 85

User Testing Customer Feedback Feedback Software Customer Experience 85

Userpilot

SEPTEMBER 16, 2022

Customer Experience (CX) is the perception a customer has of your brand based on their interaction across all stages of the customer journey. Great customer experience causes a snowball effect that leads to more customer satisfaction , boosts loyalty , and ultimately expands word-of-mouth.

Feedback Software 86

Feedback Software Customer Experience User Testing Customer Feedback 86

Intercom, Inc.

MARCH 16, 2021

This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. Proactive support can drastically reduce the number of conversations that reach your support team, all while increasing customer satisfaction and retention.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. But how do you create a customer success strategy that works? And what are some of the best practices and examples across the customer journey?

Feedback Software 87

Feedback Software Analytic Tools Customer Experience User Testing 87

Userpilot

NOVEMBER 2, 2022

How does adding value to products contribute to faster product growth? Because it’s the key to a better pricing strategy, competitive advantage, and customer experience. In this article, we cover: How to define product value and a value-added product. How to measure product value.

Feedback Software 82

Feedback Software Research Software User Testing Product Research 82

Userpilot

MAY 6, 2024

This article focuses on user profiles in the SaaS context. You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool. Sentiment data reveals how customers feel towards the product or brand, guiding satisfaction efforts.

Analytic Tools 88

Analytic Tools Data Visualization Feedback Software Research Software 88

Userpilot

AUGUST 20, 2023

Following the proactive approach enhances the customer experience, increases product engagement , improves customer retention , and leads to more customer satisfaction and loyalty. Collect feedback with microsurveys to find out what parts of their journey are causing more trouble and fix them.

Data Visualization 68

Data Visualization Analytic Tools Feedback Software User Testing 68

Userpilot

MARCH 27, 2023

How do you increase customer adoption to grow your product ? Plus, learn the proven strategies that help SaaS companies increase their customer adoption rates. TLDR; Customer adoption is the process of continuously learning how to use a product and exploring its full potential. What is customer adoption?

Onboarding KPIs 79

Onboarding KPIs User Testing Customer Experience Customer Feedback 79

Userpilot

OCTOBER 15, 2022

There are three key metrics used to track customer experience: net promoter score (NPS), customer satisfaction score (CSAT), and customer effort score (CES). NPS tracks customer advocacy by measuring how likely users are to recommend your product to others. What is B2B customer experience?

Customer Experience 88

Customer Experience B2B User Testing Customer Feedback 88

Userpilot

FEBRUARY 6, 2023

It begins with the first customer interaction and continues in-app past the activation point until the user becomes a brand advocate. On the other hand, the classic marketing funnel is more product-focused, while the sales funnel primarily aims to drive more conversions and not much else. What is user engagement?

Analytic Tools 84

Analytic Tools Feedback Software Customer Experience User Testing 84