The Product Guy

DECEMBER 6, 2018

On one hand, everybody expected me to focus on the problems that will help them to succeed in their workflows or function, and on the other hand, I had limited time to give all the problems their due attention it. Therefore, it was important for me to be aware of the following three things: 1) Where should I start? 2) What should I solve?

Reporting Tools 350

Reporting Tools Customer Experience Product Management Product Manager 350

Userpilot

OCTOBER 31, 2024

Which product feedback software should you choose for your SaaS? In this round-up, I cover 21 of the best product feedback software solutions. In this round-up, I cover 21 of the best product feedback software solutions. Social listening tools : Software for monitoring online conversations, brand mentions, and trends.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

MARCH 30, 2025

1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. 2 Engagement Feature adoption Gauge user interest in new features and optimize feature development. 3 Engagement Average user session length Measure user interactions and identify areas for improved content or flow.

Analytic Tools 96

Analytic Tools Onboarding KPIs Research Software Data Visualization 96

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. It helps us meet customers’ demands, needs, and expectations. You should be able to define the project scope and goals clearly by outlining the objectives, functionalities, and features of the software.

Feedback Software 148

Feedback Software Reporting Tools Software Developers Software Development 148

The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, Regardless of today’s software development aspect, increasing demand for new features in the products makes competitive advantage higher than ever. Changes can be large or small, which depends on the software projects.

Reporting Tools 158

Reporting Tools Software Developers Software Development Feedback Software 158

Userpilot

DECEMBER 31, 2024

A quick look into Userpilot In a nutshell, Userpilot is an all-in-one product growth platform that enables businesses to increase product metrics at every stage of the user journey. Userpilots key features include: No-code Chrome extension for building in-app flows. Custom dashboards to track key metrics at a glance.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Alchemer Mobile

FEBRUARY 2, 2021

IDENTIFY INFLUENCERS AND REPORTERS. To make your job a little easier, we’ve curated a list of resources to the submission processes of the three most popular app stores: Apple App Store Review Guidelines. IDENTIFY AND INTEGRATE ANY NECESSARY SOFTWARE FOR YOUR APP. Are there any bloggers or journalists whose names keep coming up?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

APRIL 26, 2024

You’re looking to track your customer data and build your sales and marketing efforts around it. Do that by choosing the right customer tracking software for your business. To help you out, we’ve come up with a list of the 13 best customer-tracking software solutions in the industry.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105

Userpilot

FEBRUARY 4, 2025

To calculate the feature adoption rate, divide the number of feature monthly active users (MAUs) by the number of user logins in the same period, then multiply by 100. Identify and Track User Metrics Code-Free with Userpilot Get a Demo 14 Day Trial No Credit Card Required 5. User stickiness formula.

Onboarding KPIs 59

Onboarding KPIs Data Visualization Customer Feedback Customer Experience 59

Userpilot

SEPTEMBER 2, 2024

Userpilot’s SaaS Product Metrics Benchmark Report has found that compared to other industries, healthcare SaaS companies perform lower across most of the 6 metrics we studied. Companies by industry analyzed in our Product Metrics Benchmark Report 2024. Companies by industry analyzed in our Product Metrics Benchmark Report 2024.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Healthcare Reporting Tools 105

Intercom, Inc.

APRIL 7, 2020

In our survey, nearly half (47%) of support teams report that inbound volume has increased since the outbreak and by an average of 51% above their normal volume. Support teams who use proactive messaging report that inbound volume has risen by just 38%, compared to an increase of 72% reported by teams who don’t”.

Customer Experience 217

Customer Experience Reporting Tools Research Software User Testing 217

Userpilot

JULY 9, 2024

Looking for the best customer experience management software to fuel growth and drive product adoption ? TL;DR Customer experience management software is a tool or suite of tools designed to help businesses manage, track, and optimize customer experiences. Or is analyzing customer feedback more important to you?

Analytic Tools 103

Analytic Tools Feedback Software Research Software Reporting Tools 103

Userpilot

MAY 22, 2024

You can access this information through the right customer lifecycle management software. To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. It helps increase customer loyalty , brand awareness, conversions, and engagement.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

The Product Coalition

JANUARY 27, 2022

At the beginning of any software development project, managers think of which methodology is between waterfall and agile. It’s essential to follow clearly defined processes or software development life cycle (SDLC) to ensure software development quality. Waterfall and agile: A smart method or bad solution?

Reporting Tools 158

Reporting Tools Agile Feedback Software User Testing 158

The Product Coalition

JUNE 26, 2023

Generative AI has the potential to create economic impact within sales, marketing, software engineering & IT, customer operations, and R&D functions across various verticals. Software Engineering: Generative AI drafts computer code based on natural language prompts, which reduces the time required for coding and debugging.

Generative AI 146

Generative AI Customer Communications Reporting Tools Technical Review 146

Userpilot

MARCH 4, 2025

For example, it flags rage clicks when a promo code field fails on mobile devices. Real user monitoring, on the other hand, diagnoses real-world problems. Lets say users in Brazil experience slow load times due to a CDN issue; RUM detects this, while synthetic scripts (running from a predefined location) might miss it entirely.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Customer Feedback 52

Userpilot

OCTOBER 24, 2022

You should always customize the design of your surveys and integrate them with your brand. The three best tools to create an NPS program without coding are Userpilot, Qualaroo, and InMoment. When used at regular intervals, it helps you understand how satisfaction and loyalty change throughout their customer journey.

Feedback Software 98

Feedback Software Analytic Tools Research Software Software Review 98

Userpilot

MARCH 5, 2025

To help you make the right choice, Ive gone through ten leading customer analytics platforms based on their strengths, features, pricing, and user reviews. Pendo – the best software for product-led insights. Mixpanel – the best cross-platform customer analytics software.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JULY 22, 2024

Negative word of mouth is a pervasive challenge in today’s digital-first world, where a single negative review or comment can quickly escalate into a full-blown crisis. This is particularly challenging for SaaS companies because most SaaS buyers rely on online reviews to make a buying decision or continue using a service. Lost sales.

Feedback Software 105

Feedback Software Research Software Customer Satisfaction Reporting Tools 105

Userpilot

JUNE 20, 2025

Product Fruits for user feedback Product Fruits surveys are simple and easy to implement. Features include: In-product feedback and surveys without any coding required. Adoption Meter to track user moods and understand how users feel about your product or feature. Product Fruits reviews Product Fruits enjoys a 4.7-star

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Intercom, Inc.

NOVEMBER 30, 2021

Adopting the right strategy will help you scale your personalized support without scaling your costs, which will have the knock-on effect of increasing your customer satisfaction (CSAT) and customer retention. The ability to report on your team’s success and gather meaningful insights that improve your support.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

MARCH 9, 2025

For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research. The short answer: yes.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Intercom, Inc.

MAY 30, 2019

When we ship, we of course have done our diligence with research and design, but we’re also keenly aware that there’s so much we don’t know. And they’d code the conversation with a bunch of different tags, like this type of feature request. So it’s the voice of the customer. It’s a little bit self-explanatory.

User Testing 194

User Testing Feedback Software Customer Feedback Data Visualization 194

Nulab

SEPTEMBER 14, 2022

The Nulab team is honored to announce that Software Advice recognized Backlog as a Top Kanban Tool in its 2022 Frontrunners report. Software Advice, a Gartner company, is a leading provider of advisory research for businesses navigating their software-buying journey. Learn more about the methodology here.

Reporting Tools 99

Reporting Tools Research Software Feedback Software Software Review 99

Userpilot

MARCH 5, 2025

That’s where customer engagement software comes in. The right platform will equip you with the tools to interact effectively, gather valuable feedback, and build lasting customer relationships. Qualifying questions for choosing the right customer engagement tool. Funnel analysis report generated with Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

JULY 7, 2024

Wondering which customer communication management software is ideal for enhancing customer interactions in your SaaS product? In this article, we examine what customer communications management software is and what to look out for when selecting one. HubSpot – best customer relationship management software.

Customer Communications 105

Customer Communications Analytic Tools Feedback Software Reporting Tools 105

Userpilot

APRIL 19, 2022

Only Pendo customers on the Pro and Enterprise plans have access to the NPS feature. Pendo’s paid plans are upwards of $2,000-$5,000 per annum based on online reviews. Some reviews suggest it can be way more. Pendo allows users to create both in-app and email surveys. What is the Net Promoter Score (NPS)?

Feedback Software 98

Feedback Software Analytic Tools Research Software Reporting Tools 98

Userpilot

JUNE 2, 2024

Luckily, we’ve listed the 17 best product-led growth software in the market. We’ve included key features, user reviews, and pricing to help you decide. TL;DR Product-led growth focuses on making products the main driver for customer attraction. Enhances customer experience with user feedback and product discovery.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Mind the Product

OCTOBER 9, 2017

In the past, consumers typically read product reviews and bought the product that most reflected what they wanted. Consumers still read reviews and do their own research, but now before buying the product, they like to download and play around on the product’s app. But they can just as easily look elsewhere.

Research Software 185

Research Software User Testing Product Research Customer Experience 185

Userpilot

MAY 3, 2023

It enables you to create custom NPS surveys , analyze them, and program follow-up actions based on users’ responses. You can also launch surveys on both mobile (iOS and Android) and web platforms while reviewing survey analytics on a simple dashboard that helps you better understand customer insights.

Data Visualization 97

Data Visualization Product Research Software Review Feedback Software 97

Userpilot

FEBRUARY 26, 2023

In this in-depth review, we’ll explore the features, benefits, and limitations of Mixpanel Analytics and why you might need to find a better alternative for you. TL;DR Mixpanel is a product analytics tool that helps companies measure and optimize user engagement. Cohort analysis in Mixpanel also helps you analyze user funnels.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Software Review 98

Userpilot

JULY 17, 2023

Searching for the best software for customer feedback to truly understand your customer sentiment ? Software for customer feedback has become essential for SaaS businesses that have customers in their hearts. Qualtrics is great customer feedback software for collecting, managing, and acting on feedback data.

Feedback Software 19

Feedback Software Customer Feedback Data Visualization User Testing 19

Userpilot

MARCH 4, 2025

User experience can make or break a web app. If your software is slow or buggy, users wont stick around for long. If youre only finding out about these issues after users complain, youre already too late. Collaboration features: Share performance reports with teammates to quickly resolve issues. The worst part?

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

AUGUST 27, 2024

Heap also automatically records other data associated with each user, session, and event to help its users further enrich their data. You can start using Heap’s Autocapture by adding the provided code snippet to your website header. After creating a Heap account, you’ll receive a unique tracking code snippet.

Data Visualization 104

Data Visualization Analytic Tools Software Review Feedback Software 104

The Product Guy

NOVEMBER 15, 2019

This is something which is particularly important for me in my current organisation because we are experiencing a large number of defects being reported by our customers and we are spending a lot of time dealing with the issues raised by customers. The approach I propose requires lots of input and time from users.

Product Research 186

Product Research User Testing Research Software Customer Experience 186

Alchemer Mobile

JULY 25, 2024

Yes, it takes company-wide buy-in, but at the end of the day creating good customer experiences boils down to two fundamental concepts: Listening to the voice of your customers and collecting their feedback: Understanding what customers want and how they perceive your institution is foundational.

Reporting Tools 182

Reporting Tools Data Visualization Feedback Software Analytic Tools 182

Intercom, Inc.

MAY 19, 2022

For the last couple of years, the pandemic has forced organizations to adapt and make changes in how they grow, provide support, and retain customers around the world. With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. Martin Kõiva , Founder & CEO of Klaus.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104