Userpilot

JUNE 21, 2024

Wondering how to deliver a positive user experience to your customers? From customer research to in-app experience localization, we show you how to refine your product UX design to delight customers. TL;DR To offer a positive user experience, you first need to understand customer needs and pain points.

User Testing 111

User Testing Customer Experience Analytic Tools Research Software 111

Userpilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. Book the demo!

Data Visualization 105

Data Visualization User Testing Customer Experience User Experience 105

Userpilot

JUNE 10, 2024

TL;DR UX design —short for User Experience Design—focuses on creating products that offer meaningful and relevant experiences to users. User Experience (UX) design has many principles that ensure your products are intuitive, engaging, and effective. They include: User-Centered Design. Consistency.

Customer Experience 102

Customer Experience User Testing User Experience Customer Feedback 102

Userpilot

FEBRUARY 4, 2025

Tracking the right user metrics helps you precisely identify issues in the product experience rather than feeling lost in a sea of data. Choosing the wrong KPIs can be more damaging than you think – it drains your teams resources, shifts focus away from real problems, and ultimately, disrupts the customer experience.

Onboarding KPIs 59

Onboarding KPIs Data Visualization Customer Feedback Customer Experience 59

Userpilot

MARCH 30, 2025

1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. 2 Engagement Feature adoption Gauge user interest in new features and optimize feature development. 3 Engagement Average user session length Measure user interactions and identify areas for improved content or flow.

Analytic Tools 95

Analytic Tools Research Software Onboarding KPIs Data Visualization 95

Userpilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

DECEMBER 31, 2024

Variety of UI patterns to engage users, including modals , tooltips , and slideouts. Robust resource center functionalities for offering self-service help. A/B and multivariate testing for optimizing user experiences. Custom dashboards to track key metrics at a glance. for collecting user sentiment data.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Its influence is growing across three key areas: innovative technologies, automation of design tasks, and personalized user experiences. No one can denythat.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Userpilot

JULY 20, 2024

This guide will provide you with a comprehensive overview of the path to becoming a successful experience strategist. TL;DR An experience strategist designs and optimizes user experiences across different touchpoints to enhance customer satisfaction and engagement. Let’s dive in!

Data Visualization 93

Data Visualization Analytic Tools Research Software Feedback Software 93

UX Planet

NOVEMBER 18, 2024

At various touchpoints throughout the process, different resources are assigned to assist the citizen in renewing their license. These resources might include IT support staff who ensure the online system is functioning correctly, customer service representatives who handle inquiries, and administrative staff who manage the documentation.

Data Visualization 98

Data Visualization Feedback Software Framework Analytic Tools 98

UX Planet

OCTOBER 24, 2024

Customer relationships: Types of relationships a company establishes with specific customer segments. Revenue streams: How your company makes money from each customer segment. Key resources : The most important assets required to make your business model work (e.g., physical, intellectual, human, financial resources).

User Testing 106

User Testing Product Research Data Visualization Research Software 106

Product Innovation Educators

OCTOBER 16, 2023

When companies take the time to design products that match what the customer needs, profits soar, customer satisfaction (and retention) soars, and employee satisfaction gets a nice uptick too. Her book, Customers Know You Suck , address how to better understand, attract, and retain customers.

User Testing 285

User Testing Customer Experience Product Research User Friction 285

UX Planet

MARCH 29, 2025

By dedicating resources to refine these moments, businesses can enhance conversion rates, drive up sales, and minimize customer turnover. Enhancing Brand Image: Theres a direct link between user satisfaction and brand perception. This leads to frustrated users who leave poor reviews or abandon the product altogether.

Feedback Software 66

Feedback Software UX Weak Development Team Research Software 66

Userpilot

JULY 24, 2024

Launching a product without a well-defined product strategy framework is similar—you risk wasting resources without a clear path to success. Benefits of a product strategy framework include better alignment between product development and business goals and improved user satisfaction.

Data Visualization 111

Data Visualization Framework Product Strategy Analytic Tools 111

Userpilot

MAY 1, 2024

TL;DR User needs analysis refers to using various techniques to understand users’ aspirations, goals, and pain points. It helps you make data-driven decisions to enhance your product and keep up with changing user needs to improve user satisfaction. Usability testing can also come in handy. Book a demo now.

User Testing 110

User Testing Feedback Software Analytic Tools Research Software 110

Product Innovation Educators

FEBRUARY 20, 2023

I have enjoyed being a member of PDMA for more than a decade, finding their resources and network very valuable. Target customer 2. User experience (UX) Write down your hypotheses in each layer then test the product with customers to see where you’re at with product-market fit. Underserved needs Product: 3.

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User Testing Product Manager Product Management Data Visualization 273

Userpilot

JULY 4, 2024

Turning actionable insights into marketing strategies by improving user engagement and customer satisfaction based on analysis results. Continuously measuring product performance and the impact of your strategies to ensure ongoing adaptation to changing user needs and market conditions. Tagging features with Userpilot.

Data Visualization 111

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 111

Alchemer Mobile

JULY 13, 2021

It is a broader, more end-to-end view of user experience, which refers to specific interactions a person has within a product. Focusing on product experience allows companies to deliver more value to customers and to increase their lifetime value. Promote product-led growth.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

The Product Coalition

JANUARY 25, 2024

Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences. The response should be clear, concise, and contextually relevant to the user’s request. It may include necessary information, confirmations, or additional details to ensure user satisfaction.

Artificial Inteligence 148

Artificial Inteligence Reporting Tools Feedback Software Research Software 148

Userpilot

MAY 27, 2025

Whatfix delivers context-aware guidance that helps users correctly complete sensitive tasks like handling patient documents, uploading payroll data, etc., Companies already using Whatfix for web For teams already leveraging Whatfix on desktop, extending that functionality to mobile ensures a consistent user experience across platforms.

Technical Review 90

Technical Review Onboarding KPIs Analytic Tools Data Visualization 90

Intercom, Inc.

FEBRUARY 9, 2021

And as companies start to better understand the importance of customer satisfaction for retaining customers and building loyalty, a great customer support experience goes from a “nice-to-have” to an essential differentiator. “I The opportunity to do better is always in the details.”.

User Testing 223

User Testing Reporting Tools Customer Feedback Customer Experience 223

Userpilot

JULY 16, 2024

While your SaaS company’s success depends on several elements, the most crucial ingredient will always be your product experience. Providing a great product experience helps SaaS companies reduce churn and improve product management metrics like customer satisfaction and customer lifetime value.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Product Research 105

Userpilot

OCTOBER 19, 2024

To sum up, release notes help: Get internal and external stakeholders up to speed : Release notes bridge the gap between the development team and stakeholders on the intricacies of the updates, product adoption , marketing strategies , and resource allocation.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Experience 105

Userpilot

AUGUST 23, 2023

CX design focuses on all interactions on the whole customer journey. UX design focuses on user interactions with a product or feature. And focuses on separate parts of the user journey map. CX design improves customer satisfaction, creates loyal customers, and increases customer retention.

Customer Experience 96

Customer Experience User Testing Customer Feedback Feedback Software 96

Userpilot

JULY 8, 2024

And shows you how to optimize them for better conversions and higher customer satisfaction. TL;DR Customer journey touchpoints are moments or points of contact where customers interact with the product or brand. To identify the key touchpoints, first research customer expectations and needs. Let’s dive in.

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Userpilot

APRIL 3, 2024

Product-led innovation focuses on developing a personalized product that naturally attracts and retains customers. Data-driven decision-making in product-led innovation uses data to guide product development , ensuring decisions enhance customer success. User persona example.

Analytic Tools 104

Analytic Tools Feedback Software Customer Experience Onboarding KPIs 104

Userpilot

APRIL 22, 2024

Despite having an easy-to-use product, users still need assistance to perform certain tasks or solve issues. That’s what end-user support is for. You can offer in-app support through live chats, resource centers, or interactive walkthroughs. There are different types of end-user support: Task-specific support.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Reporting Tools 105

Userpilot

OCTOBER 7, 2024

Improving end-to-end CX requires you to design a seamless experience across multiple channels, including email, company website, and the product. Why is an end-to-end customer experience important? It improves user sentiment, satisfaction levels , and retention rates. Creating a resource center in Userpilot.

Customer Experience 105

Customer Experience Data Visualization Customer Feedback User Testing 105

Userpilot

MAY 17, 2025

I can trigger different in-app messages, carousels, or checklists depending on what a user has or hasnt done. Each user sees what matters most to them, which helps boost user satisfaction and reduce drop-offs. #3 These tiny details often go unnoticed, but they have a big impact on user satisfaction and customer retention.

Feedback Software 73

Feedback Software User Testing Strategy Customer Experience 73

UX Planet

JUNE 1, 2025

This resource allocation reflects a fundamental truth: understanding and optimizing the current user experience often yields more substantial results than the constant introduction of new, unvalidated features. Tools like click tracking and funnel analysis help pinpoint where users encounter difficulties during onboarding.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

UX Planet

SEPTEMBER 22, 2024

Many stakeholders don’t fully understand how vital a well-structured site is to the overall user experience. Their website struggled to meet its objectives because users found it hard to navigate. This disconnect might stem from limited resources, a lack of awareness, or simply neglecting the importance of navigation.

User Testing 111

User Testing Data Visualization Customer Feedback Customer Experience 111

Userpilot

JULY 31, 2024

The 1-month retention rate measures the percentage of users still using your product one month after initial engagement. NPS (Net Promoter Score) measures users’ likelihood of recommending your product to others. CSAT ( Customer Satisfaction Score ) measures customers’ satisfaction with your product or service.

Onboarding KPIs 104

Onboarding KPIs Data Visualization Customer Experience Customer Feedback 104

Gainsight

DECEMBER 18, 2024

Customers are seeking comprehensive, deep content that empowers them to explore solutions independently. Companies are now focusing on creating vast knowledge bases filled with resources that customers can easily navigate.

Reporting Tools 52

Reporting Tools Customer Experience Artificial Inteligence Customer Feedback 52

Userpilot

SEPTEMBER 7, 2023

Customer analytics is the cornerstone for making informed decisions, enhancing the user experience, and, ultimately, fostering growth. It’s crucial to stay updated with the latest trends in customer analytics to better understand customers and make the most out of collected data! How to apply this trend?

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools User Testing 105

Userpilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. It also helps identify better ways to engage users. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. Book a demo now to get started.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

APRIL 29, 2024

Let’s take a look at a few helpful SaaS design principles and best practices that’ll help you enhance the product experience. TL;DR SaaS design principles help create intuitive and easy-to-navigate apps that elevate user experience, minimize friction, and improve user satisfaction.

Feedback Software 105

Feedback Software Research Software Analytic Tools Customer Experience 105

Userpilot

DECEMBER 12, 2023

Common research techniques include user behavior analysis, surveys, and interviews. Having identified the problems, use a framework like RICE or ICE to prioritize those that will make the biggest impact on user experience when solved. They also highlight the timeline for the updates and their impact on user experience.

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Customer Experience Roadmap UX Product Research 105