Userpilot

OCTOBER 31, 2024

Which product feedback software should you choose for your SaaS? In this round-up, I cover 21 of the best product feedback software solutions. In this round-up, I cover 21 of the best product feedback software solutions. Social listening tools : Software for monitoring online conversations, brand mentions, and trends.

Feedback Software

Userpilot

DECEMBER 18, 2024

Funnel analysis : Track users through various stages of the conversion funnel (from sign-up to paid user) and uncover any drop-off points where users churn. Page load time & performance metrics : Measure how quickly your application loads and performs, which directly impacts user satisfaction and retention.

Data Visualization

Lenny Rachitsky

MAY 1, 2025

“What comes after code”: Michael envisions a future where programming shifts from traditional code to natural language or pseudocode, making software development accessible to non-coders while retaining precision for professionals.

Data Visualization

Userpilot

OCTOBER 19, 2024

A well-crafted release note can transform how you communicate product updates to your users. With the right release notes template, you can transform your software updates from snooze-fests into engaging content that keeps your users in the loop. They are concise, reassuring users that identified problems have been resolved.

Feedback Software

Userpilot

APRIL 16, 2025

Help center software allows you to juggle feature rollouts, bug fixes, and user onboarding without keeping up with endless tickets. Here, we look at the best help desk software so you can choose the right fit and continue giving your customers the best experience. What are the different types of help center software?

Analytic Tools

Reveal

DECEMBER 23, 2024

Not knowing their advantages and relationships, places you at a severe disadvantage with a crucial lack of visibility and end-user satisfaction. Product analytics then tracks how the embedded feature impacts user behavior, helping you measure ROI and iterate further.

Data Visualization

DevelopmentCorporate

JUNE 2, 2025

As companies mature, so does their understanding of how strategic research drives product innovation and customer satisfaction. Meanwhile, for enterprises with deeper pockets, investing over $500K annually in user research has become a competitive advantage particularly in fast-moving industries like fintech, SaaS, or e-commerce.

Data Visualization

Userpilot

OCTOBER 20, 2024

When the process feels complicated, it becomes easy for a new user to lose interest before they experience the true value of your product. Gamification onboarding and the right user onboarding software can turn your product experience into something enjoyable. Increase user retention. And increase customer satisfaction.

Onboarding KPIs

Userpilot

DECEMBER 31, 2024

Analytics reports like paths, funnels, and cohort tables for visualizing user behavior data. Session replays to see how users navigate your product. 15+ survey templates (NPS, CES, user satisfaction surveys, etc.) for collecting user sentiment data. NPS response tagging for analyzing qualitative feedback.

Data Visualization

Userpilot

DECEMBER 29, 2024

And thats problematic because NPS has nothing to do with customer satisfaction, or how healthy your user base is, or retention, or anything else. If 100% of your user base is satisfied with your product but only hits a score of 8. Then your NPS would be zero. Plus, its easy to implement.

Data Visualization

Userpilot

NOVEMBER 7, 2024

In this article, we’ll help you pick the right customer success program, covering aspects like: Tips for choosing the right customer success platform. Best customer success software for startups and small companies. Top customer success management platforms for mid-market and enterprise companies.

Data Visualization

Userpilot

MARCH 30, 2025

1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. 2 Engagement Feature adoption Gauge user interest in new features and optimize feature development. 3 Engagement Average user session length Measure user interactions and identify areas for improved content or flow.

Analytic Tools

Userpilot

MARCH 17, 2025

In this post, Ill explain which interactive user guide software is the best fit for your company and needs. What are interactive user guides? An interactive user guide is a set of UI patterns designed to work together and help customers understand how to use your product. But dont worry: I’m coming to help!

Analytic Tools

People-First Product Leadership

NOVEMBER 5, 2024

Conduct training sessions exploring case studies of companies that successfully made this transition, highlighting the benefits in growth, user satisfaction, and business outcomes. Have engineers involved in product discovery and direct customer interaction share their insights with other engineers. Lean into your triads.

Product Research

Reveal

DECEMBER 30, 2024

According to a recent survey, 91% of business leaders agree that democratizing access to data and analytics is crucial to their softwares success. Whether you’re building internal tools or customer-facing products, embedded business intelligence (BI) brings the power of data for all users.

Data Visualization

Userpilot

MARCH 5, 2025

That’s where customer engagement software comes in. The right platform will equip you with the tools to interact effectively, gather valuable feedback, and build lasting customer relationships. Qualifying questions for choosing the right customer engagement tool. Customer support with Intercom.

Analytic Tools

Userpilot

MARCH 5, 2025

My shortlist of best customer analytics platforms Before we go into more depth, heres my list of the customer analytics tools and their best strengths: Userpilot – the best all-in-one platform for customer analytics. Pendo – the best software for product-led insights. An example of Mixpanels dashboard.

Data Visualization

Userpilot

APRIL 24, 2025

They believe the traditional services delivery model is being disrupted, and that in the age of AI, every company should be able to get up and running on their CRM and deploy software to their teams within days. Someone passionate about user-centered design and creating solutions that drive value and customer satisfaction.

Research Software

Userpilot

MARCH 4, 2025

User experience can make or break a web app. If your software is slow or buggy, users wont stick around for long. If youre only finding out about these issues after users complain, youre already too late. Focuses on front-end metrics critical to user satisfaction. The worst part?

Data Visualization

Userpilot

JULY 12, 2025

Improved user retention: Tracking behavioral segments over time enables us to monitor product performance metrics that highlight retention patterns. For example, we can spot when a cohort’s engagement dips, diagnose the root causes, and launch targeted campaigns, like re-engagement emails , to boost customer satisfaction and brand loyalty.

Analytic Tools

Gainsight

DECEMBER 18, 2024

Companies are now focusing on creating vast knowledge bases filled with resources that customers can easily navigate. By providing rich, curated content, businesses enhance customer satisfaction and enable customers to feel more in control of their journeys.

Reporting Tools

Modus Create

JULY 8, 2025

It’s reshaping how software teams build products by shifting engineers from writing every line of code to curating intelligent systems. Business outcomes such as quicker customer satisfaction and revenue growth. But what is the real return on investment (ROI) for businesses that adopt AI tools in product development?

Feedback Software

Gainsight

JUNE 25, 2025

For Customer Success leaders, the pressure to drive not just retention but also revenue growth is intensifying. Customer Success teams are no longer simply the keepers of customer satisfaction; they are rapidly evolving into critical drivers of expansion and revenue outcomes. appeared first on Gainsight Software.

Analytic Tools

Centercode

JUNE 11, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. When customizing insights for this group: Keep it brief and outcome-oriented. Highlight risks to revenue, customer satisfaction, or timelines.

User Testing

Usersnap

NOVEMBER 18, 2024

Changelogfy Changelogfy is an all-in-one release notes software that helps teams manage user feedback, create product roadmaps, and announce updates to increase user engagement. Its all-in-one platform supports smooth communication between teams and users. Paid plans start at $49/month.

Feedback Software

Userpilot

OCTOBER 10, 2024

The SaaS user onboarding process is the guidance that users go through from the moment they sign up for a software product. It typically involves welcome messages, product tours , in-app guidance, and support materials aimed at driving user activation , retention, and long-term engagement.

Onboarding KPIs

UX Planet

FEBRUARY 5, 2025

Rumi revamped their platform with responsive designs that would make any software engineers heart flutter. With a mobile-first approach, optimized loading times, and user-friendly touch features, they catered specifically to the on-the-go shopper.

Customer Experience

Userpilot

FEBRUARY 12, 2025

User engagement measures how actively users interact with features but doesnt indicate whether they return. User retention tracks how many users stay over time but doesnt show how frequently they use the product. Customer satisfaction reflects user satisfaction, but even these users may not engage frequently.

Analytic Tools

Userpilot

NOVEMBER 28, 2024

With so many options available, how do you choose the right session recording software for your team? We’ve researched, tested, and curated a list of 10 top-rated session recording tools to help you unlock valuable user insights and build better digital experiences. This article aims to simplify the decision-making process.

Analytic Tools

Modus Create

FEBRUARY 12, 2025

Beyond IDEs (integrated development environments), it will integrate across the software development lifecycle (SDLC), with AIOps optimizing CI/CD pipelines and project management tools providing predictive insights for resource allocation and task prioritization. AIs influence on software development will extend beyond technical efficiency.

Analytic Tools

Usersnap

DECEMBER 20, 2024

They serve as a way for development teams to tell end-users whats new, whats now fixed, and what they can look forward to using for the first time. Each term refers to documentation detailing software changes, helping users stay informed about whats new and improved. What is another word for release notes?

Data Visualization

UX Planet

NOVEMBER 4, 2024

And if your users find it difficult to use, they might simply give up in frustration. Poor customer satisfaction   — if users are struggling with usability issues, negative feedback and complaints will increase (which requires resources to manage). The researcher can then watch the recording back later.

User Testing

Userpilot

JUNE 20, 2025

Adoption Meter to track user moods and understand how users feel about your product or feature. NPS surveys for measuring user satisfaction and gathering insights for improvement. Decent targeting options using user segmentation and behavioral triggers. CSS selection for hints can be tricky sometimes.

Analytic Tools

Centercode

AUGUST 13, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. Follow Us and Listen to Launch With Confidence On The Go: Apple Podcasts ‍ Spotify ‍ Audible Pandora Download the transcript here.

Feedback Software

Userpilot

JANUARY 21, 2025

Its when a user is so frustrated that they actually take the time to file a complaint. Beyond those formal complaints, you can also pick up on signs of frustration from other survey metrics such as: Low ratings in our Customer Effort Score (CES) or Customer Satisfaction (CSAT) survey. But it doesnt have to be that way.

Data Visualization

Gainsight

AUGUST 5, 2025

For Chief Revenue Officers (CROs) and VPs of Revenue, leveraging Customer Success as a strategic revenue engine is no longer optional—it’s essential for long-term growth in 2025 and beyond. How CS Drives Expansion Customer Success has evolved far beyond its original mandate of reducing churn and ensuring customer satisfaction.

Analytic Tools